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Panasonic Lumix DMC-G5 Troubleshooting

This troubleshooting page is intended to assist users in diagnosing and resolving several common issues that are faced when operating the Panasonic Lumix DMC-G5.

Camera Does Not Turn On ¶ 

After fully charging the device and flipping the switch at the top to ON, there are no indications that the camera has properly turned on.

Faulty Battery ¶ 

At the bottom of the camera, unlock the battery door. Push the latch down such that the battery comes out. Try charging the battery using the charging port that came with the camera. After charging, put the battery back into the camera and lock the battery door. Try turning on the camera and if nothing happens, consider purchasing a new one. Model No: dmw-blc12pp. Note: If the battery door is stuck, refer to the section below.

Broken Battery Door ¶ 

The battery door of a digital camera will be opened and closed regularly in order to charge the battery. This can cause it to wear out or become damaged. If there is any damage to the battery door, then this will need to be replaced. As the weakest areas are the hinge and spring, you should focus your attention on these parts. In order to replace these parts, the battery cover has to be removed. Once removed, replace the spring and hinge. However, finding parts may be the most difficult part of this process.

LCD Not Illuminating ¶ 

Try turning the camera on and off again. If this doesn’t work, there are other possibilities. This problem can happen when the camera has its power savings feature enabled. To "wake up" the camera from power saving mode, press the shutter halfway down. You also can turn off power saving through the menu structure. A malfunctioning LCD could be a sign of a drained battery as well. It's also possible the camera has locked up, leaving the LCD blank. To reset the camera, remove the battery and memory card for 10 minutes before trying to power up the camera again. After trying all of this, if the LCD still does not turn on, it has to be replaced. One possible link for purchasing a replacement is http://www.ebay.com/itm/NEW-LCD-Touch-Sc...

Memory Error ¶ 

Camera displays message of “Built-in Memory” error when camera is in picture mode.

Full Memory ¶ 

If the camera is displaying "memory error" the common problem is full memory. Take the SD/memory card out of the camera and insert it in computer or other device to view content. Download content from the card onto computer or external device and delete content from card. Place card back into camera and see if problem reoccurs.

Faulty SD/Memory Card ¶ 

If camera is displaying memory error, remove card from camera and insert into computer or device that has been successful with similar cards in the past. If the computer/device is unable to access or locate memory the problem may lie with the card itself. A new card needs to be used/purchased that are accepted by the camera such as Transcend Panasonic Lumix DMC‑G5 Digital Camera Memory Card. Also some memory cards have a physical locking system on the exterior of the card. Make sure this is unlocked before placing it into the camera.

Stuck Shutter ¶ 

The camera shutter is stuck in place, resulting in failure and inability to properly take photos/videos.

Infrequent Use ¶ 

Remove the lens and turn the camera on. Set the exposure to the longest duration and take a photo while observing the stuck shutter curtain. During the exposure, gently tap the base of the camera on your other hand. Repeat this process until the shutter becomes unstuck. If the issue persists, turn the camera on and turn off any unnecessary features what will cause battery drain. Set the exposure to the longest exposure time without flash and take a picture. During the exposure open the battery door and close it again. Repeat this process until the shutter becomes unstuck. If shutter remains stuck, consider resolving according to the instructions below.

Foreign Particle Lodged in Mechanism ¶ 

Remove the lens and aim canned air or a bulb-type blower into the shutter housing. Apply a few short bursts of air into the shutter housing and follow up with a soft brush to remove any remaining particles. Gravity can be used as an advantage by aiming the opening downward so that the particles simply fall out when dislodged.

Broken Flash ¶ 

The flash mode on the camera will not work, making it unusable in low light situations.

Compatible Camera Mode ¶ 

In many cases the flash is not properly operating, but has worked in the past. The most common reason for this is that the camera has been set to electronic shutter mode (when the user wants no outside noise). Make sure that electronic shutter is turned off in these situations. Many similar cameras will also not allow flash in continuous shooting mode.

Disconnection of Flashing Device ¶ 

If the camera is checked to be in the flash operable modes, but still does not flash, the problem could lie in the electrical part of the flasher. A disconnection to the led light or a damaged unit would certainly result in the camera being unable to flash. Check the camera's user’s manual (link to manual instructions here) for instructions on how to fix this. If procedure is to difficult, professional help may be needed.

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