Student-Contributed Wiki

Student-Contributed Wiki

An awesome student from our education program made this wiki. It is not managed by iFixit staff.

Nokia Lumia 1020 Troubleshooting

This page will identify common troubleshooting problems with the Nokia Lumia 1020.

Phone Randomly Turns Off ¶ 

The phone will randomly power off without being shut down by the user.

Apps Are Not Turned off Properly ¶ 

Ensure your apps are not running in the background by pressing the Back key each time you exit them.

Windows is Out of Date ¶ 

Update Windows by going to the Settings menu and choosing Phone Update. Then select Check for Updates.

Phone Needs a Soft Reset ¶ 

Charge the phone for an hour and see if it will turn on by itself. If it remains off but the battery icon shows, press and hold the Power and Volume Down keys simultaneously for 8-10 seconds until the phone vibrates.

Phone Needs a Hard Reset ¶ 

Note: All data, settings, and content will be completely erased and the phone will be restored to factory state. It is recommended that you have a backup of all files you wish to save.

Turn off the phone and hold the Volume Down and Power buttons. If the phone vibrates, release only the Power button. If the phone does not vibrate, press and hold the Volume Down button and connect the charger. When an exclamation mark message appears on your screen, press the following keys in this order:

  • Volume Up
  • Volume Down
  • Power Button
  • Volume Down

The phone should reset and restart.

Phone Experiences Rapid Battery Drain ¶ 

The phone will rapidly lose battery power despite normal usage and may experience overheating.

Phone is Being Overused ¶ 

Go into Settings and turn on Battery Saver mode. This will slow down updates and prevent apps from running in the background.

Apps Are Not Turned off Properly ¶ 

When exiting an app, use the Back key to completely exit the app so it’s not left running in the background. Also, deactivate the Bluetooth function whenever it is not in use.

Note: Make sure apps are up to date. Rogue apps can also cause battery drain. Go to Settings and disable apps from running in background.

Display Settings Aren't Ideal ¶ 

There are multiple Display settings that can be set to decrease battery drain. Lower the brightness settings, reduce the duration before the screen turns off, turn off the screen during calls, use a darker background theme, and turn off the viewfinder after a picture is taken.

Faulty Battery ¶ 

If the battery still drains quickly, the device may have a faulty battery and would need replacing.

SIM Card Reading Error ¶ 

SIM card isn't being read by the phone.

Incorrect SIM Card is Being Used ¶ 

Make sure that the SIM card for your Nokia Lumia 1020 is a Micro SIM card. Ensure that the SIM card is properly inserted into the SIM card tray with the gold contacts facing up. If the error message still appears, your SIM card may be damaged. Replace the SIM card.

SIM Tray is Stuck ¶ 

If the SIM tray won’t easily slide out, take a thin piece of plastic and slide it inside of the top tray. Continue to wiggle the plastic to separate the gold contacts from the top of the device. This should allow removal of the tray from the phone.

Note: Be careful and take your time in using plastic to slide SIM card out so you don’t damage the pins that hold it together.

Phone Won’t Turn On ¶ 

The phone will not activate by pressing the Power button.

Battery Needs Replacement ¶ 

The phone’s battery may be dead. In that case, the battery would need to be replaced with a functional one.

Phone Needs a Soft Reset ¶ 

Charge the phone for an hour and see if it will turn on by itself. If it remains off but the battery icon shows, press and hold the Power and Volume Down keys simultaneously for 8-10 seconds until the phone vibrates.

Phone Needs a Hard Reset ¶ 

Note: All data, settings, and content will be completely erased and the phone will be restored to factory state. It is recommended that you have a backup of all files you wish to save.

Turn off the phone and hold the Volume Down and Power buttons. If the phone vibrates, release only the Power button. If the phone does not vibrate, press and hold the Volume Down button and connect the charger. When an exclamation mark message appears on your screen, press the following keys in this order:

  • Volume Up
  • Volume Down
  • Power Button
  • Volume Down

The phone should reset and restart.

Phone’s Sound is Distorted ¶ 

A phone call may sound full of static or other background noise.

SIM Card Issue ¶ 

Make sure that the SIM card for your Nokia Lumia 1020 is a Micro SIM card. Ensure that the SIM card is properly inserted into the SIM card tray with the gold contacts facing up. If the phone is still experiencing sound quality issues, your SIM card could be damaged. Replace the SIM card.

Faulty Hardware ¶ 

If the problem persists, there could be a hardware issue. Replace the handset.

One Comment

Changed battery, the phone won't light up, but the phone is on and will accept calls. There wasn't a problem with the screen before. All ribbon cables and connections seem fine. Any ideas?

Lorri - Reply

View Statistics:

Past 24 Hours: 0

Past 7 Days: 16

Past 30 Days: 52

All Time: 351