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Nikon Coolpix s9400 Troubleshooting

This troubleshooting page will help you diagnose problems with the Nikon Coolpix s9400

Camera Will Not Power On ¶ 

Nothing is happening when you try turning your camera on.

No Battery ¶ 

Have you inserted an available battery into the camera’s battery slot? Double-check the battery slot to make sure the battery is inserted. If there is no battery inserted, then you will need to obtain and insert a battery. Batteries may be available at your local electronics store and are available online at the Nikon website, www.nikonusa.com.

Battery Not Charged ¶ 

If you have inserted a battery into the camera’s battery slot, but the camera will still not turn on, then your battery may not be charged. To check, insert your battery into the battery charger and plug the charger into an electrical outlet. If the charger displays an orange light, then your battery is charged. A green light will display when the battery is fully charged.

Faulty Battery ¶ 

If you have tried charging your battery, but the camera will still not turn on, then the battery may be faulty. A faulty battery will require the purchase of a new battery. Batteries may be available at your local electronics store and are available online at the Nikon website, www.nikonusa.com.

Faulty Charger ¶ 

If you have tried charging your battery, but the charger is unresponsive and does not display an orange light (battery is charging) or green light (battery is fully charged), then your battery charger is faulty. Battery chargers may be available at your local electronics store and are available online at the Nikon website, www.nikonusa.com.

Distorted Audio ¶ 

"The video playback has unclear or muddled sound "

Microphone Malfunction ¶ 

If you tried to record a video on your Nikon Coolpix s9400, but there is no sound when you playback the video, then your microphone is faulty. Overheating, water damage, or electrical problems in the camera may cause this problem. It is recommended to shut down the camera and to wait for fifteen minutes before trying again. If this solution does not work, then you may have to replace the microphone

Monitor is Blank ¶ 

“Nothing appears on my monitor”

Camera Battery is Dead ¶ 

Check to make sure that battery is not exhausted. Replace or charge battery.

Camera in Standby Mode ¶ 

Verify that the camera is not in Standby mode: Press either the power button, c button, or b (e movie-record) button.

**Camera will enter Standby when idle for +1 minute when using shooting mode or playback mode.

**Camera will also enter Standby mode when connected to AC adapter for +30 minutes.

Monitor screen is hard to see ¶ 

Monitor may be dirty: should be cleaned with electronic safe terry cloth/cleaners.

Date/Time on Monitor is incorrect ¶ 

  1. Turn on Camera. Press H or I on Multi-selector to choose desired language and press Ok.
  2. A prompt will appear to choose time zone and set date and time. Press H or I to choose Yes.
  3. Press J or K on Multi-selector to select your location's time zone, and press Ok button.
  4. Press H or I on Multi-selector to choose the date display order then press the Ok button.
  5. Press H, I, J or K to set date and time then press Ok button.
  6. A prompt will ask if time is correct. Press H or I on Multi-selector to choose Yes and then press Ok button. Once set, the lens will extend and the current date and time will be displayed on monitor.

Camera Battery is Dead ¶ 

Check to make sure that battery is not exhausted. Replace or recharge battery.

Camera in Standby Mode ¶ 

Verify that the camera is not in Standby mode: Press either the power button, c button, or b (e movie-record) button.

**Camera will enter Standby when idle for +1 minute when using shooting mode or playback mode.

**Camera will also enter Standby mode when connected to AC adapter for +30 minutes.

Monitor screen is hard to see ¶ 

Monitor may be dirty: should be cleaned with electronic safe terry cloth/cleaners.

The Shutter Button is not Working ¶ 

“The shutter button is stuck, malfunctioning, and will not take a picture.”

Not Enough Storage Space ¶ 

First, make sure your memory card is inserted into the device. If your memory card is inserted, make sure that it has free space. Using the navigation panel, find your pictures. The camera will tell you if the memory card is fully.

If the above solutions do not work, then you may need to replace the device's memory card.

Camera Won't Take Picture ¶ 

Make sure that you are pressing the shutter button down fully. When the shutter button is pressed halfway, it focuses and does not take a picture. The shutter button will only take a picture when it is fully pressed down.

If that does not solve your problem, then read on.

Shutter Button is Stuck ¶ 

Make sure that the shutter button is free of debris (including sticky soda-pop, or similar sticky materials). Use a small object to clear the debris from the shutter button area. Keep in mind that you do not want to damage the button itself.

The Camera Did Not Take A Second Shot (in 3D mode) ¶ 

First, try re-shooting your picture. After you have taken your first photo, put the camera in a horizontal position and line up the guide so that it frames the subject.

Make sure the surrounding area is not too dark. If the setting is too dark, then 3-D mode will not be enabled.

Faulty Shutter Button ¶ 

If you have enough storage space, you are pressing all the way down on the shutter button, and your shutter button is free of debris, it is likely your device might have a short and may need to be replaced. Please follow the guide on replacing the shutter button.

Lens Does Not Zoom Properly ¶ 

"The lenses is unable to extend, retract, or stuck out-of-position "

Dust or Other Particles Stuck Between the Lens ¶ 

The lens may be stuck because dust or other particles have become stuck between the lens. This is a fairly easy fix: just blow compressed air between the gaps around lens barrel, you will then have to push the dust particles out of the camera. If this solution does not work, you may have to replace the lens entirely. Instructions for this procedure can be found in our guidebook.

The Lens is Stuck in an Extended Position ¶ 

In this case, the problem might be with the camera's battery power (it might be too low and the camera, therefore, will not bring the lens out). Try connecting your camera to its charger and/or check the battery (which may need replacement). If this does not fix the issue of the lens' extension, or functionality, then you may need to replace the lens.

Photos appear smudged/Dirty lens ¶ 

Clean lens appropriately. Oil or fingerprints may have collected on lens, using a dry cloth or eye wear cloth, carefully wipe the lens starting from the center swirling a in a circular motion towards the outside.

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