An awesome student from our education program made this wiki. It is not managed by iFixit staff.
- Moto E will not turn on
- Moto E is stuck in boot cycle
- Moto E has cracked/damaged screen
- The volume buttons are unresponsive
- Phone turns off after charging
- Malfunctioning Camera
- Visit the Device Page .
Moto E will not turn on ¶
After holding on button or charging you still can't get the screen to turn on
Bad/damaged screen ¶
Check the screen for any signs of damage i.e. cracks or gouges. A replacement guide can be found here.
Bad/Damaged Motherboard ¶
If the phone still will not turn on, it is possible the logic board is bad or has been damaged and must be replaced. A replacement guide can be located here.
Bad battery ¶
After checking the screen, try plugging the phone into your supplied charger. (The one that came with the phone.) A guide can be accessed here to replace the battery.
Moto E is stuck in boot cycle ¶
After the phone screen is turned on it will not continue onto the home screen
Memory is too full ¶
Sometimes this issue is caused by the storage built into the phone is full and the phone is not able to load the boot software. Plug the phone into a computer and erase all unnecessary files.
Bad or Damaged Motherboard ¶
This issue is most likely caused by the motherboard being bad or broken and must be replaced. Replace the motherboard yourself by following the guide here.
Moto E has cracked/damaged screen ¶
The screen is cracked or damaged
The phone was dropped or damage occurred ¶
Replace the screen using screens and digitizers sold on iFixIt. Follow the guide to replace the cracked or damaged screen here.
The volume buttons are unresponsive ¶
The volume buttons will not respond to anything regardless of the software opened
Button's housing has become dirty or clogged ¶
This is sometimes caused by the buttons being obstructed by debris.
Broken/bad button assemblies ¶
This can be caused by the buttons being damaged. Replace the button assemblies by purchasing a new assembly and replacing it here.
Phone turns off after charging ¶
The Moto E will not boot after the phone has been unplugged from the wall or USB charging port
Bad battery ¶
The battery has become damaged or "worn out" and will need to be replaced. It is fairly simple to replace the battery, and you can do that yourself by clicking here. A guide can be accessed here to replace the battery.
Malfunctioning Camera ¶
The rear facing camera is not working or is not properly functioning
The camera has become damaged ¶
This is sometimes caused by the camera being water damaged or broken. You can replace the camera assembly by following the guide located here.