Motorola Droid Troubleshooting

Phone is not responding ¶ 

Your Droid's display is frozen and the keys are not responding.

Power cycle your phone ¶ 

Many cell phone software and OS problems can be fixed by performing a power cycle. Turn the phone off and then back on. If the phone will not turn off, remove and replace the battery, then turn the phone back on.

Perform a hard reset ¶ 

Some issues cannot be solved by simply power cycling a phone. A hard reset of your Droid will remove all files and applications, and return it to factory default settings. Before performing a hard reset, back up any important files or contacts onto either your microSD card, or connect your Droid to a computer using a USB data cable and back the files up onto your computer.

To perform a hard reset, turn the phone off. If the phone won't turn off, remove and replace the battery. Open the keyboard and hold the "X" button while holding the power button. Continue holding the buttons until a yellow triangle appears on the screen. Press the camera and volume-up buttons at the same time to bring up a menu. Use the directional buttons on the keyboard to select Wipe Data/Factory reset from the menu. Select "Yes-delete all user data" to return your Droid to factory settings.

Factory Reset ¶ 

A factory reset deletes all files and contacts.

You can perform a factory reset if you wish to clear the phone of files, contacts, and applications. You should back up any important files and contacts onto a microSD card or your computer before reseting your Droid. Open the menu and go to Settings>Privacy>Factory data reset>Reset phone. You will not be able to use this method to reset your phone if it is not responding. For instances where the keys and display don't respond, see the procedure above to perform a hard reset.

Cannot make a phone call ¶ 

You are unable to make any calls from your Droid.

Phone is in airplane mode ¶ 

If your Droid cannot find a network for about 15 minutes, it will automatically go into airplane mode, which disables all wireless functions (cell signal, Wi-Fi, and Bluetooth). Hold the power button, and a menu will appear on the screen. Check to make sure your Droid is not in airplane mode. If it is, tap the airplane mode button to deactivate it.

Phone dials numbers on its own ¶ 

You have an unusually frequent issue of "pocket dialing" someone.

Phone application goes to call log screen ¶ 

The factory settings for the Droid's phone application tell the phone to go to the call log screen after a conversation is ended. This screen is touch sensitive, so an accidental bump or tap could easily cause the phone to redial a recently used number. This setting can be changed by downloading the free "Not Call Logs Pref" application. Using this application, you can have your phone go to the screen or menu of your choice after ending a call.

Bad third-party application ¶ 

In rare cases, a third-party application may be interfering with the phone's operation. The only way to know if this is the case is to uninstall all third-party applications and run the phone for a day or two. If the problem goes away, then one-by-one start installing your applications again. If the problem returns after installing one of the applications, then that is likely the one causing the issue.

Battery error message ¶ 

You get an "Invalid Battery" or "Unable to Charge" message

Battery is not seated correctly ¶ 

Your Droid's battery might not be sitting correctly in the phone. Turn the phone off and remove the battery. Install the battery back into the phone and try charging it again. If the phone still doesn't charge, you may need a new battery.

Battery is not an official Motorola battery ¶ 

Motorola recommends that their phones be used with their batteries and chargers. Turn the phone off and remove the battery. Look for a "Motorola Original" hologram on the battery. If there is no hologram, then your battery is not an official Motorola battery. Motorola will not cover your phone under warranty if it is damaged by a non-Motorola battery and/or charger.

10 Comments

Hi raghu here,m using moto g mob,prob s tat when Eva I unlock the screen a comment appears saying u have download end but not installed, below this there's a option click to install, when I click OK option it shows parse error,pls help me out to resolve this

raghu gaikwad - Reply

hi, I have a motorola android phone which at times call numbers on its own. Above all, all the numbers the phone offten call on its own are all foreign unknown numbers. I need help.

adangjulius - Reply

I have a motorola Android phone that seems to lose the signal goes to emergency call only I have to activate airplane mode, then deactivate it to get a signal back. Is there anything I can do to fix this problem, as this phone has become very unreliable.

Stephen Lundon - Reply

I have a motorola Android phone that goes to emergency calls only. I have to activate then deactivate the airplane mode to get the signal back. Is there any way to fix this problem. This phone has become very unreliable because of this problem.

Stephen Lundon - Reply

My Motorola has stopped announcing events from the calendar on the front screen?

Linda Webb - Reply

Hey so I had phone plugged into car charger it had died...it came back on few minutes later I made a call then laid it down. ..when I picked it back up like 5 mins later...it was completely dead again but no flashing light or any response whatsoever. ..cannot get it to charge at all or respond or anything since returning home...what do i need to do to make it right again??...its less than a year old?!?

brandileah8 - Reply

Ive already reset my cellphone ()motorola)but i cant activate coz of the prblem that i dont have cellular netwprk..the prblem is i buy this phone in los angeles it cant bee open to change my sim card how can i fix it?plss help tnx

marife - Reply

My Motorola Droid Ultra will only allow me to hear calls when on speakerphone or with earbuds plugged in. The back speaker works fine in all functions so it is not the headphone jack. I tried the Verizon troubleshooting, but no luck. Any ideas short of factory default?

Rick Henne - Reply

My motorola droid when powers up it goes to updating system then soon as its done it gives me a unfortunately the process com.android,system mui has stopped and it gets stuck there for along time. I let it stay like that then it shoes as if it loaded an is working, but when i go to tap on an icon or do anything for that matter it does nothing but stay on the menu page. does anyone know how to just make my phone normal

oxfordbro1 - Reply

My new Motorola Android Turbo Max phone wont open some contacts. It just freezes up and wont open them. This doesn't happen on all contacts, only some. any ideas?

Tracy Brunner - Reply