Device not turning on
"After pressing power button, LED screen is unresponsive and other buttons do not work."
Issues with batteries or battery pack
A lack of batteries or dead batteries may be the cause. First, disconnect the power cord so you can be certain the problem is coming from the batteries and not the cord. Open the battery compartment on the underside of the Minimove to check if there are enough batteries. If there are 4, replace them with 4 others you know are fully charged and try to turn the device on again.
If the problem persists, the battery pack itself may be damaged. Here is a link to the battery pack replacement guide.
AC power adapter cord is disconnected or broken
An improper connection anywhere along the power cord may be the cause. First, take out all the batteries in the Minimove. This allows you to be certain that the problem is coming from the cord and not the batteries. Make sure the cord is securely attached to the outlet and the device before pressing the power button. If that doesn't work, check the power cord for major cuts or fraying that may disrupt power flow to the device
(DISCONNECT THE CORD! DIRECT CONTACT WITH A NON-INSULATED AREA OF THE WIRE MAY HARM AND EVEN KILL IF PLUGGED INTO AN ACTIVE OUTLET)
If so, you can try to safely patch the cord with added wiring and electrical tape.
If the problem persists, the adapter itself is broken and will need to be replaced. Refer to the link below for more information.
iPod or iPhone not recognized
"iPod/iPhone does not charge or play music through Minimove when power is on."
A common problem is simply not having a secure connection. Before doing anything, check that the problem is not your iPod/iPhone by connecting it to your computer. If it is recognized, then we know the issue lies with the Minimove.
First check that the Minimove adapter matches the same shape and model for your iPod. If not, you need to replace the Minimove adapter with the correct one. When connecting, make sure the iPod or iPhone is flush and level with the adapter base for a strong connection. If the iPod/iPhone has a case, it may be partially blocking the adapter. Remove it.
If you have established a good connection with the right adapter and it is still not recognized, the adapter itself may be broken and may need to be replaced. Below is a link to the adapter replacement guide.
No sound is heard from the device
"iPod or iPhone is connected, but there is no sound from the speakers."
Check to see if the device is on (refer to the guide above for checking device power).
If the device is on but the problem persists, check to see if the volume is not at zero. Press the volume button '+' to increase the volume.
If the problem persists, something might be wrong with the speakers' circuitry. Please refer to the speaker guide for more help.
Antenna is not able to revolve
"The antenna does not turn or revolve."
Extend the antenna
The antenna may just not be pulled out all the way. Pull the antenna out until the screw is visible.
Remote is not working
"The remote is not working no matter how many times the buttons are pressed."
Check the batteries
First, check the battery back. Make sure that there are batteries inserted or that the batteries are not dead.
Make sure you are in range
The remote has a limited range. Try stepping closer toward the device, testing each time you step closer.
LED screen is not working
"The LED screen is not displaying."
Check if the device is plugged in/ batteries are inserted
Check if the device is plugged into an outlet. If you are using batteries, check to see if they are inserted correctly. Also, make sure that the batteries are not dead.
Check the LED circuitry
The LED may have to be replaced. Please refer to the guide in order to replace it.