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Speaker Is Not Turning On
I press the power button and there is no response.
Battery is Not Charged
The device battery might be depleted. If this is the case you will see a red light on the side of your speaker. In order to charge the speaker, connect the speaker to a wall outlet using the cable and adapter it originally came with if available. If original cable and adapter are not available use another set that you have verified can charge a device.
Locked Speaker
Some users have commented that their device issues were solved by conducting a factory reset.
The steps to conducting a factory reset are as follows
- Holding down the power and minus buttons
- Wait for an audible response
- Attempt to turn on your device
Speaker is Not Charging
I plug my device into the wall outlet and allow the proper time for it to charge but the device does not seem to hold any charge.
Charging Cable and Adapter Not Functioning
It is possible that either the cable or adapter being used to charge the device no longer are functioning. Try a different combination of micro USB cable and adapter. Allow the device to charge for some time and attempt to turn on your device.
Dead Battery
A possibility is that the battery is no longer functioning. If this is the case the battery will need to be replaced. Please look at our battery replacement guide to learn how to accomplish this.
There is No Sound Coming From my Speaker
The power light is on but there is no sound coming from the speaker.
Device is not Paired
The speaker will not be able to play music wirelessly unless it is paired to a Bluetooth device. Make sure the speaker is properly paired to your device (see the "Device Pairing" section below).
Speaker Muted
The speaker's volume may be set too low to hear. Press the "volume up" button (large plus) on the side of the speaker until sound can be heard.
Paired Device Muted
If the volume on the connected device is not turned up, no sound will be audible from the speaker. Turn the device's media volume up until sound can be heard.
Auxiliary Cable Not Connected Correctly
The speaker will only work correctly with a 3-pole auxiliary connector (3.5 mm jack with 3 metal rings). A 4-pole auxiliary connector (with an inline microphone cable, or volume controls) may not work correctly with the speaker. Ensure your auxiliary cable is a 3-pole type, and is not damaged.
My Device is Not Pairing to My Speaker
My UE Megaboom will not connect to my phone or controller.
UE Megaboom Not In Pairing Mode
Press and hold the Bluetooth pairing button on your speaker until a sound is heard. The pairing button is located near the power button and marked with the Bluetooth symbol and a white dot.
Too Many Devices Are Connected
The UE Megaboom only supports being connected to 2 devices simultaneously, and stores pairing with a total of 8 devices.
Please note that the speaker may automatically connect to devices it has been paired with before, make sure to turn Bluetooth off on devices you are not trying to pair to the speaker.
If more than 8 devices have been paired with the device, you may initiate a factory reset to clear the UE Megaboom's device memory, allowing you to pair your new device.
Too Far Away from Speaker
Pairing can be unreliable if the speaker and device are too far apart from each other. Move device you are trying to pair closer to the speaker, ideally within one or two feet.
Factory Reset
Some users have commented that their device issues were solved by conducting a factory reset on their device.
The steps to conducting a factory reset are as follows
- Holding down the power and minus buttons
- Wait for an audible response
- Attempt to turn on your device
Auxiliary Port Not Functioning
When I plug the cable into the auxiliary port it doesn't seem to work.
Incorrect Cable
The UE Megaboom was designed to be used with a 3-pole (non-microphone or inline remote cable) auxiliary connector.
Do not use a 4-pole (with inline microphone) cable, or you may experience problems with sound.
Plug the 3-pole 3.5mm auxiliary cable into the speaker and check to see that the sound is turned up on both the device and the speaker.
Possible Obstruction
It is possible that an object could be blocking the auxiliary port and preventing it from making an electrical connection with the cable. Make sure there is nothing inside of the port obstructing the connection.
Check your auxiliary cord, the problem may be with that and not the port.
Battery Life is Short
The battery runs out of charge faster than normal.
Use is too Strenuous
The UE Megaboom Speaker is advertised to have a battery life of 20 hours. But actual battery life may vary with use, settings, and environmental conditions. It is possible that the way you are using the speaker is too strenuous and is depleting the battery faster than expected.
Depleted Battery
A possibility is that the battery is no longer functioning. If this is the case the battery will need to be replaced. Please look at our battery replacement guide to learn how to accomplish this.
Battery Monitoring
If you wish to keep track of your charge status press your speaker's 'plus' and 'minus' buttons at the same time. An audio message will play telling you the battery level.
You can change the language of the message from within the settings of the app.
Team
Cal Poly, Team S9-G2, Banghart Fall 2017 Member of Cal Poly, Team S9-G2, Banghart Fall 2017
CPSU-BANGHART-F17S9G2
4 Members
14 Guides authored
56 Comments
Megaboom will play off the battery as long as I hold my thumb pressing the power button. When I let it go, unit shuts down.
Otherwise will not stay turned on. Plays fine when plugged into the charger.
+- buttons tell me 100 % charged just before shutting off. I s there method of initiating a factory reset whilst on the charger supply?
Marty Grant - Reply
did you ever get it fixed. I am having the same problem.
Olivia Garcia -
same here :( and of course now it’s a brick out of warranty
sathia musso -
I had kind of the same problem, it would stay on if I pressed the button a few times in rapid succession after it turned off once by itself. But I plugged in a few different charging cables (mine from Logitech seems to have gone south) until I found one that would fast charge it and let it sit for a while, and it worked great. I have a different problem now, I left it turned off for about 8 hours after I unplugged it at full charge and it's lost 13% battery already
T.J. -
Megaboom will play off the battery as long as I hold my thumb pressing the power button. When I let it go, unit shuts down. Indicating a healthy battery.
Otherwise will not stay turned on. Plays fine when plugged into the charger.
+- buttons inform me of 100 % charge.
Is there a factory reset I can do while plugged into the charger?
Can I “flash" the battery?
Marty Grant - Reply
I just bought Megaboom Black Edition. It works perfectly as a Bluetooth speaker. However, when I use a 3.5mm jack cable (3 poles) to connect my iPod/iPhone/PC or any device, the sound is mono and only on one side of the speaker. This is extremely annoying when listening to music that has stereo effects. Stereo works perfectly with Bluetooth but not with cable. Is it normal? Thank you in advance for your answer.
Thomas Hubert - Reply
verify that the aux cord is pushed all the way in, its possible that something is obstructing the cord from connecting all the way. also ensure your Aux cord is a stereo aux cable and not a mono one. sometimes they look the same
Mycheal -
Megaboom connects to my Macbook via bluetooth then about 4 seconds later it disconnects on its own, i cant play music through it either in that 4 second window?
No problems when it was connected to my phone. i tried the factory reset once, but i was told not to do it too many times.
Mycheal - Reply
When I play music within few seconds speaker gets turn off and not getting charged
Rinaj mhatre - Reply
When I play music on ur megaboom within few seconds the speaker gets turn off and not getting charged
Rinaj mhatre - Reply
Just got a Megaboom 2 last week and after a day or two, it stops playing a tone when you turn on or off, or when pressing the Bluetooth button. The lights come on but no indicator sounds. The only way to fix is to reset every time. Any ideas what could be causing this?
Marie Avery - Reply
hi guys, same problem as above. Stays on but plays sound only if is plugged in a chargiing cable. Yesterday everything was fine, from today not anymore. even if I turn it on or off there is no sound from the device as usual. some advice how to fix?
miro - Reply
I have the same Problem.
Thomas Bachmaier -
Ever since i got mine i notice a definite degradation in sound quality after playing music (at about 80% volume) for about 30 mins.
In order to maintain sound quality i continually have to decrease the volume.
damian - Reply
My mega boom has a problem sometimes it will sound sometimes its not once the megaboom was hit on the top there is no sound coming from it but in the phone the song is playing
Andrei Esperas - Reply
I have the same problem it’s so annoying
Wesuckatbmxcrew “BMX” ! -
Has anyone addressed the Audio latency issue. Not plugged in. Via Bluetooth there’s an enormous lag. I switched from JBL yesterday and bought this Megaboom. We’re off to a lousy start!
Nathan Smith - Reply
there is a buzzing sound coming out of the speaker when it is playing. What could be the problem and how can i fix it
nada_sabet - Reply
Your speaker surround has probably separated from the speaker cone like mine did.
Daniel Jarrett -
I’ve owned a pair of MegaBoom speakers for a few years now for outside (on the job) use. I often run the battery down to 20% or less by the end of the day. My issue is recharging time. I usually need 12-15 hours to return the units to a full (no blinking) charge. I’m considering a battery replacement, but not sure if that will fix the problem.
Note: The speakers have been upgraded as per Logtech’s advice.
Any help?
Thomas Ewart - Reply
My speaker would not turn on (Until yesterday 2nd April 2019) and I tried several of the suggestions I found here and elsewhere on the web. Then, almost by accident, I pressed the Power Button at the same time as the Blutooth Button and ‘hey presto’ it turned on and operated normally. Whether my previous button combinations and/or plugging in and out the USB lead, to different sources and different leads ‘prepared’ the UE Megaboom for this 2-Button reset I don’t know - But it worked for me! Hope this helps someone.
David Ayers - Reply
My me will connect to call audio but not the media audio someone help me please...???
Erika Munoz - Reply
I held down the on button and the minus button to reboot my yes mega boom it’s still not working and connecting. What else can I do
nitanailsu - Reply
I am having an issue getting the unit to pair with any other device. Originally my husband paired and it was working fine. I couldn’t get it to pair with my device after trying countless times. It would tell me to check my connection (which was fine), or to move closer (I was right next to it). I finally googled some feedback and it was recommended that I reset. I did so and was able to connect, but now my husband can’t. He’s having the same issue I am. After further research, I saw one note that said not to keep doing the reset or it could cause permanent issues or damage.
anyone know what we can do to pair other devices? We are not pairing simultaneously, just like to switch devices for different playlists, etc.
Kim - Reply
the speaker up bottom is not working
rafaelbeltranmarrero - Reply
The speaker up bottom is not working
rafaelbeltranmarrero - Reply
I dropped speaker now won't turn on
devo19 - Reply
If you experience the blown out bass sound and are up for a challenge, I just took mine apart and found that the flexible speaker surround had separated from the semi-rigid cone of the speaker. So I am in the process of gluing it back on and we shall see if that solves my issues.
Daniel Jarrett - Reply
When I try to connect to Megaboom with my Windows 10 laptop, I get a bluescreen (dpc watchdog violation error). Also, even when paired, sometimes sound doesnt come from the speaker. It either continues coming from the laptop, or no sound comes at all. Any help?
lenin_machia - Reply
what do you do if you already factory reset the megaboom you never had it ever connected to my lg stylo 4 phone .but it will connect to my hp laptop no problem eeekkk what now
Mallory Slonina Hertweck - Reply
Loose wire smack it around on your hand every where it worked for me
Abraham Abuaqel - Reply
Need help, UE Megaboom makes a sound when I turn it on not the starting up sound but different, it’s like a battery low sound. When turned on it has a white light and looks charged. After about 2 seconds it turns off. It’ll even connect to a phone in that 2 seconds but it doesn’t matter it’ll just shut off. I tried the (Minus and Power button trick to reset it) didn’t work. I tried to put it in the fridge because many people said that would work, it didn’t. I’m out of ideas. I have my other megaboom speaker and it works just fine but I would like it if this one doesn’t go to waste. Any help?
Mystery Stud - Reply
Side note: if I plug it in it works, and I can still play music unplugging it. If I touch any of the volume buttons it turns off
Mystery Stud -
I am having the same exact problem! The first thing I noticed is over the weekend, it quit auto turning itself off. It used to turn itself off after music was not playing for about 15 minutes. Now I’ve charged it and it makes the sound you are talking about….it stays connected for like 2 seconds….and then it turns off. I absolutely love this speaker!! Can anyone help? Does anyone have any other suggestions?
nickytemplar -
I am having this same exact problem! Did you find a solution?
Ester Batchelor -
Megaboom Stereo doesn’t work… i am operating it off of hands free mode which sounds like mono
Han Han - Reply
My Megaboom is 100% charged but it only stays on when it’s plugged to the charger, otherwise it won’t turn on like it’s dead , what can be the problem?? I tried all tricks with volume down and power button etc.
David - Reply
My Megaboom is simply not doing anything anymore. Not charging, Not turning on, no hard reset (I tried all possible button options) And the last time it worked, it did work just fine.
Anja E - Reply
What does it mean when the power button light stay on and at the same time the pairing light flashes fast
Dean James - Reply
If your Alexa doesn’t respond unless you are really close to the microphone, turns out there is a faulty batch of MegaBoom and Megablast speakers that have this issue but Logitech can'‘t identify which ones are affected. They are waiting for a firmware update to be issued but at present there is no ETA on that. Two choices: wait and see if the firmware is updated or ask for a replacement from the retailer. If you contact Logitech support, they will run through 30 minutes of tests, resets etc and then issue you a warranty return note for a faulty device. Then you just have to hope the replacement doesn’t have the same issue.
David Boyce - Reply
My UE MEGABOOM only was playing while charging. When I displuged, it stopped playing (but da light of the on/off button was still on and my phone was still reconizing it on the bluetooh).
I did the following steps said by Andrew Pifferini on the link below:
Why won't my speaker turn on?
Now is playing without the charging cables.
Hope this helps;
Rafael Madalozzo - Reply
This is so stupid, it will connect to my computer but not as an audio device, what is its problem?
mark cottle - Reply
Can't get my megaboom to play in stereo. It pairs with our other megaboom and the stereo sounds great, but when not paired, my megaboom sounds mono. Tried the factory reset by holding down power and minus buttons but nothing happens
Scott Hill - Reply
Après un échange de batterie, la fonction Bluetooth ne fonctionnait plus. J’ai effectué la réinitialisation aux réglages d'usine tel que décrit plus haut. Ma Megaboom est de nouveau opérationnelle. Un grand merci.
2 D - Reply
my speaker It works fine, but at some time it suddenly disconnects and makes a ooh sound, but the battery condition is excellent and full, and it remains in this state until the charge is recharged
Mah Mabrouk - Reply
after charging the small light is on indicating a full charge but the speaker will not turn on when pressing down on the start The small fully charged indicator light stays on.
Bob Jacques - Reply
Ultimate Ears MEGABLAST is dead, don’t show any light. I did a reset, as it is recommended, but don’t show anything. it is dead
I tested the battery and it is ok. 3.5 v. DC . what can I do?
Pedro Toruno - Reply
For Logitech X100 factory reset: press simultaneously power and + buttons
Pierre Reyne - Reply
Megaboom connects with both the speaker itself and connected device at loudest volume, but it’s still very quiet (like, my phone is louder alone, quiet). Any easy solutions? Bought this product because of positive reviews, thoroughly disappointed this far.
Lija Lusis - Reply
Mega boom suddenly turned off while playing and is completely dead now, not getting reset as well. Pls suggest
amitpaul2k1 - Reply
i let mine drop about 1 foot onto the power button side, 2 times. something wassnt seating right. works fine for now. i also tried to change my battery, that wasnt the problem. drop it it ..worked for me
ToE T - Reply
when playing a Spotify playlist happily for 1 hour, a female automated voice states, ‘make sure your connected to the internet’, then shuts my speaker off, or cuts the music out.
I’m obviously on the internet to play my Spotify play list. It’s very disruptive!
Any clues?
Thanks, Dan
Dan Lish - Reply
Speaker makes cracking sound when music is played loud
Yaswant Prasad - Reply
Hallo. Ich hab einen neuen Akku eingesetzt (Megaboom 2). Ladestand bleibt bei 50 %, die Ladeleuchte blinkt auch ohne Ladung, sogar wenn es aus ist. Was lann das sein? Danke.
Michael Kuzu - Reply
Good day. My problem in my ue megaboom is that the volume buttons is not working. Volume + & - is not working, i cannot reset my ue megaboom to factory settings
GENE GUMBAN - Reply
So same is happening with mine says it's at 100% charge soon as I unplug it it goes away turns off but now I reset it and if I put a little pressure on the connector it changes it says 20%, but either way I still can't get the 20% to go any higher and when I unplug it it still turns off and I already replaced the battery yesterday anybody know
jeffrey harris - Reply