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Logitech Harmony Touch Troubleshooting

This troubleshooting guide will help you diagnose problems with the Logitech Harmony Touch.

Button Not Responding ¶ 

An individual button on your device is unresponsive, appear to be missing or broken

Faulty Buttons ¶ 

If all buttons on the device are non-responsive, try replacing it with this guide.

Buttons are Stuck ¶ 

If buttons are stuck, there may be something below the button preventing the button from being pressed. To fix this, remove the button and make sure that there is nothing obstructing it. You may need to clean off the area underneath it. Once this is clean, put the button back into position.

Cracked/Unresponsive Screen ¶ 

Your LCD screen in non-responsive or cracked on your device.

Unresponsive Screen ¶ 

If your Logitech Harmony Touch screen is not responding to touch, try replacing your screen using this guide.

Battery Draining too Quickly ¶ 

The battery in your device does not hold charge for a normal amount of time.

Faulty Power Adapter ¶ 

Make sure that the device is placed on the charging port. If the port is plugged in and charging the device, the LCD screen will turn on and will show a “lightning bolt” with the words "Charging".

If this is not the case, check the micro-USB adapter/cord to make sure the wire is intact. You can connect the cord directly to your device to ensure it is charging properly. If micro-USB adapter/cord is working, it may be a faulty charging port. You can buy either a replacement micro-USB adapter/cord or charging port here on this site.

Battery Not Charging ¶ 

Your battery is either not holding charge or not working correctly

Faulty Battery ¶ 

If your power adapter is working correctly (reference faulty power adapter) and your battery is still not working correctly, your battery is most likely the problem. Replace your battery using this guide.

Delayed Response from Remote ¶ 

If your remote commands are not responding in the adequate amount of time

Adjusting Delays ¶ 

On the Device settings press "More Options" and select "Adjust the delays (speed settings)" then choose for “inter-key delay”: 300 ms and “inter-device delay”: 300 ms. Keep lowering both settings in increments of 100 until you reach 0, checking button response each time.

If your remote is still having a delayed response, there may be something wrong with the motherboard. You can replace the motherboard using this guide.


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