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Can't Configure

Having Trouble Setting It Up?

Check the IP Address

The Linksys WAP doesn't come with the standard IP address. To check what address it is giving:

1. Go to Control Panel.

2. Click on Network Connections.

3. Right click on the connection you are using to connect to the router, either wired or wireless.

4. Click Status, and go to the Support tab.

5. Check the IP address and the Default Gateway. The Default Gateway will tell you exactly what your router IP address is.

See if Your Computer is Communicating

To see if your computer is even communicating with the router, first make sure you know the correct IP address (see section immediately above). Once you have that, run the Command Prompt window. For most computers you can click start, click run, and type "cmd." In the Command Prompt window, type "ping [router IP address]". For example,


should give you a result resembling the following:

Pinging with 32 bytes of data:
Reply from bytes=32 time<1ms TTL=255
Reply from bytes=32 time<1ms TTL=255
Reply from bytes=32 time<1ms TTL=255
Reply from bytes=32 time<1ms TTL=255

If you get something resembling this:

Pinging with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

your router is not transmitting.

My Router Won't Transmit

Not getting a signal?

Check the Plug

It may be the case that you simply forgot to plug in your router, or forgot to turn the power strip on. To verify, check the blinking lights on the front of the router. If none of them are on or blinking, you may not even have power.

Bad Cable

If you don't have any lights on and you are all plugged in and turned on, your power cord may have a problem and you will have to replace it.

Bad Network Port

Check to see if there is some play in the network port found in the rear panel of the router. Visually inspect to see if there are any broken pins or if the port appears to be damaged. If the port is damaged, considering installing a new network port.

No Outgoing Signal

If you are certain you have power but your router still is not broadcasting, try grabbing a paper clip and pushing the tiny "reset" button on the back panel of the router. If that does not fix the problem, you may need to reconfigure your settings on your computer.

Overheating/Running Slow

Getting too hot, or experiencing a large drop in connection speed?

Location, Location, Location

Make sure your router is in a well-ventilated area with nothing very close to the top or bottom of it. If the overheating problem continues, you may need to place it near a fan.


Try blowing the router board off. You'll need to open the casing and use compressed air to blow any dust off of the circuit board.

It Just Won't Work!

The previous fixes didn't work for you?

Check for Interference

Make sure you are nowhere near microwaves or anything wireless. These devices may be working near the same frequency as the WAP11, and being near them could cause unwanted interference.

Do You Have the Latest Software?

To ensure you have the latest support software, check here.

Change the Antenna

To increase broadcast range, you may want to change your antenna.

Check for Physical/Water Damage

If the device has been exposed to physical damage or damaged caused by water or any other fluid, consider installing a new motherboard.

Still Not Working?

These tips totally useless?

Visit the iFixIt Questions Page to see if anyone else online can help you!

One Comment

Still need a picture of some kind for the Troubleshooting Page. I am thinking that we could probably just re-use the device main picture. Yes?

Ryan Palo - Reply

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