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Lenovo Ideapad Yoga 2 11 Troubleshooting
- Trackpad is not working.
- Laptop will not power on
- Battery does not charge/dies quickly
- Computer Crashes Frequently and Irregularly
Trackpad is not working. ¶
The computer does not respond to the trackpad. When you try to click, scroll, or move your cursor across the screen, there is no response from your computer. It will be easiest if you use an external USB mouse to perform these steps.
Trackpad is not set up properly ¶
Your trackpad might not be enabled. You may have to access the control panel for your computer to re-enable your trackpad in order for it to be used properly.
The driver may need to be updated. ¶
The driver may be out of date for your trackpad. You may need to update the driver for your trackpad in order for it to work properly.
Trackpad is broken and needs to be replaced. ¶
If your trackpad is still not responding after these steps, you may need to replace your trackpad. The following link will teach you how to update the driver.
Laptop will not power on ¶
When you attempt to turn on your laptop by holding the power button your laptop does not turn on. The problem is not with the battery though because the charging light is on when you plug in your laptop to your charging cord.
Restart your device completely ¶
Your computer may need to first restart completely in order to turn on. You can hard reboot your device by unplugging the AC adapter and then holding down the power button for 20 seconds in order to boot it up again.
Display Failure ¶
You can check to see if the display is the problem by plugging in an external monitor to see if it will show anything. If the external display shows an image that could mean that the problem lies in the built-in display for your device.
Motherboard needs to be replaced ¶
If you cannot restart your device, the problem is likely with your motherboard. You can replace your motherboard using this guide.
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Battery does not charge/dies quickly ¶
Your laptop is not charging when you plug in the charging cord, or it does charge but the battery drains and runs out much faster than normal.
Battery hasn't been fully drained properly ¶
Sometimes, when your battery has not been able to run out completely by itself, it can start causing some issues with the regular functions. Allowing the battery to run out naturally without charging is necessary for the battery to re-calibrate the charging circuitry. Use your laptop until the power is out and the computer can not turn on anymore. Then connect your charging cord to your computer and charge the battery fully.
Charging cord needs replacement ¶
To check if your charging cord is not working properly, attach your charging cord to the computer's charging port and make sure the cord is plugged into a working outlet. If your laptop does not light up or respond, you may need to replace your charging cord.
Charging port is jammed or obstructed ¶
The charging port of your laptop may have something inside that is preventing your laptop from charging. Take a look at the charger jack and make sure there is nothing restricting full access. This can be caused by dust and physical object being inside the charger jack or a piece of machinery from the charge jack protruding out.
Battery needs to be replaced ¶
If your laptop can turn on when the charging cord is connected, but the battery still proceeds to die quickly, you may need to replace your laptop's battery. Follow this guide to replace the battery yourself.
Computer Crashes Frequently and Irregularly ¶
Your computer is experiencing file corruption issues, screen freezing, or sudden reboots.
Problem with Operating System ¶
After your computer crashes, try rebooting your laptop normally by holding the power button, and then pressing the power button again. If this leads to blue screen rather than a normal boot, try rebooting your laptop in safe mode. You can do this by holding the F8 key while rebooting your laptop. If running in safe mode still leads to a blue screen, you can try rolling back your computer system to an earlier time when the computer was still working.
Computer may have malware ¶
After a crash, try restarting your computer in safe mode by holding the F8 key while the computer is restarting. If the computer can turn on, your computer may have malware. Run your antivirus software to get rid of the issue.
Hard Drive Failure ¶
If your computer is not restarting properly, there may be an issue with your hard drive. If you have also noticed other issues with your computer lately, such as frequent error messages when transferring files or folders names and locations constantly changing and accessing files takes longer, the issue may be with your computer's hard drive. You may have also noticed other things, such as noise and clicking that is coming from your computer, which may be a sign that the hard drive may be wearing down. In order to replace your computer's hard drive, you can contact your laptop provider or replace the hard drive yourself through this guide.
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