Lenovo IdeaPad 310 Touch-15ISK Troubleshooting

This troubleshooting guide will help you diagnose problems with the Lenovo IdeaPad 310 Touch-15ISK.

Trackpad/Mouse is Not Working ¶ 

The cursor does not respond to trackpad contact.

Disabled on Keyboard ¶ 

Sometimes, the F6 key may be accidentally pressed, which disables the touchpad. Press F6 on the keyboard to enable the trackpad again.

Disabled in Settings ¶ 

Make sure the trackpad is enabled in settings. In the Windows start menu, go to Settings -> Devices -> Mouse & Touchpad -> Additional Mouse Options. After the dialog window pops up, make sure the active state is set to Enable.

System Needs Restarting ¶ 

Try restarting the laptop to free the trackpad from its frozen state. In the Windows start menu, click on the Power button, and then select Restart.

Driver Updates are Required ¶ 

Sometimes, drivers may be corrupted or outdated. To automatically update the drivers in Windows, go to Settings -> Devices -> (scroll to bottom) Device Manager. In Device Manager scroll to the trackpad and right click it -> Update driver.

If updating the drivers automatically does not work, you may need to manually install them. Before you install new drivers manually, you may need to uninstall the old drivers by going to Settings -> Devices -> (scroll to the bottom) Device manager. In Device Manager scroll to the trackpad and right click it -> Uninstall device.

After uninstalling the device, go to the Lenovo support website and download the appropriate drivers. Open the downloaded file, and let the drivers install.

Lenovo Support Website

Power Cycle is Required ¶ 

To completely reset the computer, you will want to power cycle the laptop to remove remaining power. Unplug the power cord and remove the battery from the laptop. Afterwards, holder the laptop power button for 30 seconds to drain the power, and then reattach the power cord and battery.

The Trackpad Needs to be Replaced ¶ 

If there is no success in making the trackpad work, you may need to replace it. (guide link)

System Powers On but Shows No Display ¶ 

The system is on, but the monitor is blank.

Disabled on Keyboard ¶ 

Sometimes, the F8 key may be accidentally pressed, which disables the monitor. Press F8 on the keyboard to enable the monitor again.

Laptop Needs Restarting ¶ 

Try restarting the laptop to free the monitor from its frozen state. In the Windows start menu, click on the Power button, and then select Restart.

Power Cycle is Required ¶ 

To completely reset the computer, you will want to power cycle the laptop to remove remaining power. Unplug the power cord and remove the battery from the laptop. Afterwards, holder the laptop power button for 30 seconds to drain the power, and then reattach the power cord and battery.

Ram Needs to be Reseated ¶ 

Sometimes removing and reinserting the ram sticks can free the monitor from its frozen state. (guide link)

Further Hardware Repairs may be Required ¶ 

Occasionally a blank screen may indicate that the Laptop's hardware is failing. To find out the source of the issue, plug an external monitor into the laptop. If the external monitor displays an image, the hardware failure may be related to the internal monitor. This may require repairs to the screen. (guide link)

However, if the external monitor also has no display, the issue may be motherboard related. (guide link)

Battery Isn't Charging ¶ 

Charger is plugged in but does not charge the laptop.

Battery Gauge Needs To Be Reset ¶ 

Open Lenovo Energy Management from Windows Start Menu -> Lenovo. Click on Battery Settings located at the bottom right of the Energy Management program. Under Advanced Features, click on Start to the right of Battery Gauge Reset. This will refresh the gauge and let the system finish through the cycle.

Battery Needs to be in Fully-Charged Mode ¶ 

Open Lenovo Energy Management from Windows Start Menu -> Lenovo. Click on Battery Settings located at the bottom right of the battery software. Under “Battery Health”, choose “Battery Fully-Charged Mode” instead of “Battery Protection Mode”.

Battery Needs to be Replaced ¶ 

If the battery persists to fail, it may need to be replaced. Replace battery by following this guide [hyperlink to battery replacement guide]

No Audio Coming From Speakers ¶ 

Cannot hear sounds coming from the computer.

Speakers Must Be Defaulted ¶ 

Go to Control Panel -> Sound -> Playback Devices. See if “Headphone” is the default playback device, if not click on it and set it as the default. If problem persists, download and update the related audio driver from the Lenovo support site.

Further Hardware Repairs may be Required ¶ 

Connect earphones or an external speaker to audio jack and see if there is sound, if not, the speakers should be considered broken and needing replacement.

Laptop is Overheating ¶ 

The fan makes a loud buzzing sound, or is not ejecting the system's heat.

Dust Needs to be Blown Out ¶ 

Dust build up and other small materials stuck in a fan can cause the laptop to overheat and power off automatically. In order to fix this, use a can of compressed air to blow out excess dust from the laptop vents.

Bios Needs to be Updated ¶ 

Update the laptops version of BIOS. The updated version will base your computers fan speed and usage on the usage of laptop instead of using one speed at all times the laptop power is on.

Computer Screen is Freezing ¶ 

The computer screen is unresponsive.

Loose Connection on Battery ¶ 

Unplug battery and plug it back in.

Lenovo laptop stuck on loading screen ¶ 

First you would want to power off the device then power it back on. Then when the screen goes to the rotating loading circle, press and hold the Power Button until the computer shuts off. -> Repeat this step until the “Preparing Automatic Repair” appears. Then let the laptop get itself to the “Automatic Repair” screen. ->Click on “Advanced Options” -> “Troubleshoot.”

If you do not wish to delete data, select “Refresh Your PC,” if you would like to erase your data, select “Reset Your PC.”** Then follow the instructions on your screen to complete the recovery.

**You will need to get to “Advanced Options” to get to the “Refresh Option.”

Keyboard is unresponsive ¶ 

When the using the keyboard and nothing happens.

Keyboard and Trackpad Unresponsive ¶ 

First power up the machine in laptop mode, as opposed to tablet mode. -> Flip the screen over to tent mode and let the screen rotate and settle for a few seconds. -> Flip the screen back over to desktop mode and watch the screen rotate back. The touch pad, mouse, and keyboard should all be working again.

*Sometimes only angling the the screen forward a few degrees will fix the issue.

System is out of date ¶ 

Verify that the latest BIOS for the ThinkPad system is installed.

Keyboard is Broken ¶ 

The keyboard may be broken, follow this guide to replace it. (guide link)

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