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Kindle Won’t Turn On
“The Kindle won’t respond to inputs, the screen remains blank.”
Ensure Battery Is Sufficiently Charged
Plug the provided USB cord into the Kindle and the other end into a USB port. Charge for at least 30 minutes. The amber light on the bottom will turn green if it is fully charged. Press and hold the button on the bottom for at least 30 seconds to turn it on.
Battery Won’t Charge
“Battery will not respond to charging.”
Device Won’t Work Unplugged
First, plug the Kindle into a proper power source with the provided USB cable. After waiting 30 minutes, while the device is still plugged in, hold the button on the bottom for at least 30 seconds to turn on the device. On the top right of the screen, there should be an indication of the charge percent available. Unplug the charging cable. If the device turns off or rapidly loses power, then the battery is no longer properly working and needs to be replaced.
USB Cable Is Not Working
First, check the USB cable plugs for possible wear, damage, or obstructions. If there is any, then the USB cable needs to be replaced.
After this, check the USB ports on the Kindle, if there are any bent pins, discoloration, or blockages, the Kindle will not be able to charge or upload new information. If the pins are bent, because they are soldered to the motherboard, motherboard replacement is the only option. If the pins are discolored, then oxidation may have occurred. Using a cotton swab, place a drop of isopropyl alcohol on the tip of the swab and gently rub around the port to remove any residue. Wait at least 5 minutes to let fully dry and attempt to charge the device again.
If there is a blockage, then using a pair of fine point tweezers, remove any obstruction and check for damage. If there is no damage or discoloration, then attempt to charge the device.
Display Is Damaged
“The screen is cracked, smudged, or stained.”
Damaged Front Screen
First, ensure the device still works properly. Because the screen is multiple layers, but depending on the severity of the damage, most likely the entire display will have to be replaced. Smudges are the result of damaged pixels and will require replacement of the screen. For stains, if they are not able to be cleaned with electronic safe cleaning methods, then the screen will have to be replaced.
Display Is Frozen
“The screen does not respond to touch, load a page, or change pages.”
Touchscreen Will Not Respond To Touch
Because touchscreens require thermal energy (heat) to be responsive, first make sure that there are no obstructions preventing proper contact with the screen. Such as gloves, non-touchscreen capable screen protectors, or dirt/oils/residue. When cleaning electronics, make sure to use solutions and techniques safe for electronics.
Kindle Has Crashed
There are times when software goes bad, but these occasions can usually resolved by resetting the device. To do so, hold the power button for 20-30 seconds till the device reboots.
Screen Itself Is Bad
There are times the screen fails before the rest of the device. To see if this the case, plug your Kindle to a computer and see if it can transfer data. If it can, that means the screen needs to be replaced.
Motherboard Failure
If none of the other solutions work, then the culprit is probably the Motherboard. This will require replacement of the Motherboard.
Screen Won’t Adjust Brightness
“The screen will not adjust its brightness levels.”
Screen Is Too Hard To Read In The Dark
Because the Kindle Touch uses e-Ink technology, there is no backlight installed. It uses reflected light to enable reading. First, ensure there is adequate lighting in the reading environment. Next, if that does not solve the problem, reboot the device and see if that enables readability. If that does not work, then the problem is in the screen or the motherboard.
No Sound Comes From The Device
“Neither the speakers nor the headphone jack produce sound.”
No Sound From Speakers
All sound controls in the Kindle Touch are controlled through the software. Refer to the user guide to check the sound levels. Use headphones to ensure that sound is actually produced. If there is sound coming from the headphones, then the speakers may have to be replaced, which are part of the rear casing. Otherwise the problem may reside in the motherboard.
No Sound From Headphones
If sound can be produced from the speakers, but not from the headphone jack, the problem is either a blockage in the plug or the port itself is bad. To check the plug, shine a light down the plug and check for obstructions and see if the connectors are clean. If there is then respectively remove/clean it. If that’s not the case, then the plug itself is bad and will require the motherboard to be replaced.
Team
USF Tampa, Team 19-5, Blackwell Winter 2015 Member of USF Tampa, Team 19-5, Blackwell Winter 2015
USFT-BLACKWELL-W15S19G5
3 Members
8 Guides authored
17 Comments
Everything works, including touch screen, except the ON/OFF button does not function
Hugh Richardson - Reply
For my 1200, Everything works, including touch screen, except the ON/OFF button does not function. I can turn on only by plugging into a charger
Hugh Richardson - Reply
Even though the device had been charged for more than 10 hours, and I had access to the files in the device's memory, I could not turn on the screen. After pressing and holding the button on the bottom for more than 30 seconds, as suggested in the first troubleshooting tip, the device restarted and now it works correctly. Thanks!
pablo.sau - Reply
So far, I assume my trouble is a failed Mother Board. Where can I get a replacement for it? (Kindle Touch)
Bill Smith - Reply
Help! I bought this Kindle at a pawn shop. The screen looks like it has a protective cover over it but it doesn't seem to come off. It has a battery symbol on it and it's kind of grayish color. What do I do?
Robert - Reply
Had same problem then I charged battery until green light came on then I held on button in for about 45 seconds then released it about 30 seconds later the screen activated and booted up
grbeasley -
How do i replace a kindle touch e reafer battert where do i get one from can these batteries be replaced as my kindle wont charge thing batterys totally gone
susanmg69 - Reply
My kindle touch gets to 93% and stops charging, used to last 7 days now two and sometimes says 100% and last 3 hours, Any ideas out there?
Doug Harper - Reply
I really enjoyed this post. You describe this topic very well. I really enjoy reading your blog and I will definitely bookmark it! Keep up the interesting posts!
Kindle Fire Won’t Turn On
helptechline - Reply
Kindle software is required, where to download?
Muhammad Hamid - Reply
Requires software for Kindle
Muhammad Hamid - Reply
When my battery is dead, the Kindle Touch shows the charge battery screen, no missing pixels. When it’s charged, all I get is a black screen except for the upper right corner where there is a wedge of white. Also, the power LED stays on, not just momentary like my D01100 does. I have tried resetting it many times, both plugged in and unplugged.
ejolson - Reply
I dont know the passcode to D01200 4th geration kindle, Ive put 6 digit Passcode knowing it wrong 5 times did not work, can not find box with serial number on. held on/off button for 60 secs or more it rest but then came up with enter passcode again , been in touch with amazon rewf to rest and all I got was the instructions as above. any ideas much appreciated
Barry Layton - Reply
Hi Barry,
Please also let me know if you get the solution.
I do have the same problem.
Thanks in advance!
nauryzbayevg -
When I try to listen to an Audible Book, It pops up that I need to activate it by putting in my User name and Password. Then I get a message that Ansible is experiencing Tech trouble. I have been trying for 3 days. Called Audible an was told Kindle’s don’t do Audible. Does this model (D01200) do Audible???
Della Etters - Reply
Help needed!
I have a similar device, do not remember the PIN sequence. Is it possible to reset it if it is locked?
Please advise me what I should do
nauryzbayevg - Reply
My Kindle Touch worked just fine until I dropped it. Then, it still worked fine, except that the button that sends it back to the first page that lists all the titles won't work. Any workarounds or easy fixes?
Joe Randall - Reply