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Device Won't Turn On
The speaker won't play sounds or light up.
Device Is Powered Off
Try pressing the power button on the top of the device. The lights on the front will turn on when the speaker is on.
Bluetooth Is Not Connected
Make sure your speaker and device are paired. Try disconnecting and reconnecting the two. Once your device and speaker are paired make sure the volume is turned up on both. If this fails, restart the speaker and try again.
Speaker reset code: Turn on device and press and hold "volume up" and "play pause" simultaneously until power button glows.
If your device will still not connect to the speaker you may have a faulty bluetooth chip and need to replace the motherboard. See our motherboard replacement guide.
No Battery Charge Left
Plug the Charge 3 in and make sure the front lights turn on, indicating the speaker is charging. If this fails you may need to replace the battery.
Power Button May Have Failed
First, make sure the device is charged. If it is fully charged and still wont turn on then the button mechanism may be worn out or broken. Follow our button replacement guide.
Device Is Not Charging or Holding a Charge
The speaker won't turn on or turns off quickly.
Charging Port Is Broken
Follow the port bay troubleshooting below.
Battery Is Defective or Needs Replacement
If the battery is not charging or unexpectedly turns off you may need to replace it. Make sure this is a persistent issue before replacing. Instances of leaving the device in abnormal temperatures can cause the device to loose power quicker than normal. If the issue continues, follow our battery replacement guide.
One of the 3 Ports (AUX, USB, and Micro USB) Is Not Working
Either charging the device, using the device as a charger, or using an audio cable does not work.
Connected Cable Does Not Work
Check that any cable you are attempting to use work on another device. Try using a different cable with your Charge 3 and see if the problem persists.
Ports Have Failed
If one of the three ports will not work with its corresponding functioning cable it may require a replacement of the port bay.
Speakers Sound Distorted
Audio sounds distorted or muffled.
Device Is In the Wrong Audio Mode
The Charge 3 has multiple audio presets that can be accidentally activated. Try reseting the speaker. It is recommended to keep your speaker in the preset mode for normal listening.
Speaker reset code: Turn on device and press and hold "volume up" and "play pause" until power button glows.
Speakers Were Blown Out
If the speaker sounds distorted, it may be blown out. Follow our speaker replacement guide. Make sure to play music with heavier bass at lower volumes to avoid damage to your speaker.
Buttons Won't Operate Properly
One or more of the buttons fails to register when pressed.
Button Housing Is Worn Out or Has Debris In It
If one or more of the buttons is not working the button membrane may have been damaged. Button failure can also happen from long tern use. Follow our button replacement guide.
Team
Cal Poly, Team S13-G1, White Fall 2018 Member of Cal Poly, Team S13-G1, White Fall 2018
CPSU-WHITE-F18S13G1
3 Members
26 Guides authored
90 Comments
Why is this link broken: JBL Charge 3 Port Bay Replacement
Alan Bedewi - Reply
JBL box has weird sound help me pls
capten1006 - Reply
That’s a common symptom of a fake version!?
anthonybosecke -
My JBL charge 3 sometimes in directly off while Im listening the music help me please
michael bayawa - Reply
I love my Flip 3, but for some reason it wound charge….the lights don’t come on
please advise
thank you…Richard
[deleted] - Reply
Hey there,
Your motherboard is probably gone.
As my charge 3 had the same symptons and after i send it to repair they told me in the repair sheet that the motherboard was replaced.
Much regards,
Lars
Lars Broersen -
I updated my JBL charge 3 and now it sounds like $@$* compared to how it was
animal_lover310 - Reply
How did you do a up date. I have yet heard anybody say anything about a memory card slot in the back
Mike Rea -
My JBL Charge3 speaker is pausing the music irrespective of app/website. It will play music smoothly for sometime like half an hour but after that it keeps pausing the music.
Facing issue when playing music through my laptop(MacBook Pro) and cellphone (oneplus 5).
Any suggestions how to fix it?
aditya singh - Reply
Could be a battery problem. Did you check the battery? What is the battery voltage? Is it bulgy? How about the battery connector? Are the solder joints still good?
Klaus Buchenberg -
Pressed “connect” and “volume -” buttons for 10 seconds, the speaker stopped responding to commands! Cant get it working for couple of days now. when connected with usb power button lights up, that is the only reaction i was able to get. Is there an solution?
I have tried randomly pressing all the buttons and combinations but nothing…HELP :)
mario.furcic - Reply
Disculpa ya pudiste areglar el problema .necesito ayuda 😣
Victor Garcia -
Hey boss did you resolve this problem
Marshall E Chapman -
Bc 50 jane connect kr lende aa jbl charge 3 aa yrr dsso koi solution
AFSR BENI - Reply
My jbl charge 3 will charge then start blinking all 5 lights. Once unplugged and connected to my phone the battery drops to indicate 3 of the leds. It will play for about 30 minutes then sound very distorted for a bit and shut down. Please help, I’ve torn the unit down and found no obvious damage ie: broken cables or anything.
douglas bischoff - Reply
Mine too..Were you able to detect the problem
Rachael Stephanie Dizon -
my box connects to my phone and it still makes the on and connection sounds and when i play sound it just doenst play it but i can still pause and unpause the sounds with the play pause buttons. ive tried different devices and ive reset it multiple times but it doesnt help. in essence it does everything it should except for actually palying the sound although i know the sound works fine because all the preprogrammed sounds play just fine.
Maximilian Schimmel - Reply
Lisa Harkins -
My speaker is stuck in like a demo mode can't connect Bluetooth or power on or off with out plugging it in
fuxxzyeaa - Reply
Mine doesn’t even start plugged in
GGTX -
I don’t like the music my Charge 3 plays. It’s really not my style. Please help.
andrew - Reply
What will I do if my jbl charge 3 is not charging well.It would just show that it is fully charge but once i use it its only good for a day unlike before that it take weeks..I no longer have the cable but I think its not the cables problem since im not using the original cable for a long time.Not sure what happen
Rachael Stephanie Dizon - Reply
Hi. Did you find a solution? My speaker does the same thing.
fhnunez -
I replaced the battery in my JBL Charge 3, now it wont charge. When plugged in and powered off, the indicators are blank. When plugged in, and the power button is pushed, the charging indicator will flash all, switch to one white light, then the one light turns red, and the speaker powers off. While unplugged, it does nothing. The battery is for the 2016 version, which matches my speaker. Anyone, please help.
Adam Lamerson - Reply
I only hear sound from 1 side
yari vandercammen - Reply
Hi. I have a situation and didnt find any answer for it on internet. My JBL Charge 3 conect on laptop only in “Hands Free AG Audio” wich is mono. Usualy it was connected as “JBL Charge 3 Voice” and was stereo. I updatep drivers, i unistalled and reinstalled it, i reseted the JBL C3 in factory mode, nothing changes… Any idea what should i do ? Thank you
virgil.runcan - Reply
For some reason my charge 3 indicators wount turn on what i can do? I plug it for 1 sec blincs and turns off ONLY INDICATORS second and third indicators light up low i mean
When its plugged god knows if its chargin
Cotne KavtaradzeTv - Reply
My JBL charge3 when Open have only white light and can't control everything. How can I fix it?
xHai Featx - Reply
My jbl charge 3 is not turning on. But when i plug the charger on the 1st line of charging only blinks and it’ charge remains same even charging for hours.And it didn't turned on. Please can you give the the suggestion. Whats happening
Sandesh Waiba - Reply
When i press the power button on the charge 3 , the bsttery lights blink once and that’s it. What shall I do?
GGTX - Reply
mine is stuck incharging mode and i cant charge it
Cotne KavtaradzeTv - Reply
The power button and Bluetooth button are white after pressing Bluetooth button. I have 2 but this one will not connect via Bluetooth either. If I turn on the other speaker it will then play ok. It is not pairing via the new JBL app which I regret downloading . Bought in the USA about two years ago. Now living in Thailand. (Crematoria) Can it be the heat? The other speaker has no problems. Please help!
cptal - Reply
There is no sound! Bluetooth is connected???
Judah Fire - Reply
Power button does not turn on. When I press power button on only charging lights at the bottom of speaker light up and off again. This was after I did a reset on the speaker
Samantha Faoa-Tauane - Reply
My jbl charge 3 doesn’t charging always one bar, how to fix this concern. Thaks
Wildy Malazarte - Reply
Hi anyone know how to turn on the Charge 3. after i did a hard reset on the speaker, it won't turn on again
David Ang - Reply
my chargue 3 has literally one day of use, I have not dropped or wet it, but for some reason, when connected, the buttons do not work, I can not handle the volume from the device, I can not turn it off, unless force it by pressing the on button for about 10 seconds. I'm really worried about the matter ...
Melanie Pizarro - Reply
My 2016 model JBL charge 3 will not charge (tried different cables). The only light that shows is a flashing red light, which flashes only when I power up ( makes the ‘power on ‘sound). If I leave the device Power off, and try to charge it, no lights come on. If I try to charge it with power on, the same flashing red light displays, but that’s it. I tried the reset procedure and nothing happened. Does the battery need replacing OR is the charging port broken?
R Morris - Reply
The charging port is broken and needs a replacement.
Lars Broersen -
Jbl charge 3 cant power on only on standby Mode\.light not on when charge
benny abramov - Reply
My charge 3 is not charging but the charging indicator light is on
Ofonime Usuyak - Reply
My JBL Charge 3 fails to connect to my android device but is able to connect to other android devices . Please can someone explain what the issue might be .
Ankush - Reply
My charge 3 started off with one speaker not working at all (not blown) after taking it apart I seen nothing that would indicate bad connections, now the lights will turn on for a sec but immediately shut off. Only works with charger cable hooked up to it. Plz help
Dj Emge - Reply
My Jbl charge3 Automatically power off at high volume. I replaced the battery but the same problem continues. Pls help me to fix!!
Abdul latheef - Reply
i reset charge 3. it does not have power unless the charge cable is connected. the power button will then light. the speaker will work but only if it is plugged in to charge cable. WHAT IS HAPPENING TO THE WORLD. ARE WE UNDER COMMUNIST ATTACK OR WHAT.
jim stevens - Reply
Jbl charged 3 will not charge after I changed the battery.
Patrick Knowles - Reply
One speaker won’t work..the other other is fine. What can it be
Paula - Reply
Battery indicator 1 light left blinking so I charge it suddenly 4 bars lit and the 5th light blinks indicating that its almost full. (Is my battery broken or what?) Thanks for the help.
jhude lapuz - Reply
Yes u need a new
Lars Broersen -
My speaker won’t stay on! It keeps turning its self off, in less than a minute. It is fully charged! What can I do!
Pamela McDaniel-Droder - Reply
My Charge 3 will suddenly shut off for no apparent reason - the battery can be fully charged, the phone to which it’s connected is close by and no other Bluetooth devices are trying to connect. It will restart as soon as I turn it back on but, clearly, something isn’t right.
Neal Schneider - Reply
I had the problem of my charge 3 not turning on anymore and not charging.
If you have this the problem is the motherboard (probably dead). So what I sugest is to replace the motherboard ofcourse.
Lars Broersen - Reply
JBL Charge 3 turns on fine, but doesn’t make any sound. No startup/Off sound or connecting sound. Totally no sound, but everything else works fine.
Kyle Keuning - Reply
I had the same problem with mine, I held the two center rubber buttons for around 10 seconds, and then it made the turning on sound and works fine now.
andrew craft -
my jbl charge 3 is in a full battery but if it will be used it would be low battery like after 30 minutes of using , then if I will charge it will automatically full.
teranabeb13.2013 - Reply
When my JBL charge 3 shows low battery (flashing red light) I plug it in to charge but when on charge it shows nearly full battery. Only just over 3 years old and barely used, anyone else’s like this?
jade barnett - Reply
same exact problem, I leave it off for a few minutes, starts back up with 4 lights on, then only good for 20 minutes or so.
Morgan White - Reply
My Jbl speaker keeps turning on and off at random times, nobody is pressing the buttons. It has been doing this for about a week now. Does anyone know how to fix this is is my speaker completely broken?
Dallas Vousden - Reply
my wife jbl charge 3 showed connected on phone but not playing through JBL Charge 3 . To fix issue i connected another blue tooth device then went back to hers and hers started playing again. I dont know what took place.
VA Toote - Reply
jbl 3 wont turn on i put in in charge and it wont turn on also batteries are new but nothing
D- ASTRO - Reply
Sd card not acceping…
Srinath Ponaganti - Reply
All 5 charging lights flash quickly when charging and it stops playing. I’ve tried a few different cords and it does the same thing.
Pam murphy - Reply
Mi jbl charge3 le cambie la bateria y no me mantiene carga la cargue al 100%luego la desconecte al tercer dia la quice encender ya no me ence dio la puse a cargar y no me agarro carga solo me enciende la liz roja parpadiante luego desconecte la bateria y deje conectado el cargador y siempre sigue parpadeando la luz roja.
Cual sera el problema en mi charge3
UMBROAKEN503 Rodriguez - Reply
I have a memory card slot on mine
Mike Rea - Reply
when i used aux with my aoc moniter sometime they lost sound about 1 second then comeback is not my cable because i try with the bose they not have the problem like that it so annoying when watch movie pls help thankyou
ledohoanglong long - Reply
Nikdy uz nekupim JBL. Tri produkty mam a vsetky sa pokazili…smejd za vela penazi. Je mi na grc z tej znacky. Ked zacinali boli super, ale teraz, horsie ako z blsieho trhu. Dovi jbl….
Peter Krišš - Reply
Two charge 3 teal speakers connect to each other. Two charge 3 blue speakers connect to each other but I can’t get all four to connect….
Mel - Reply
Why does this speaker no longer play music with my usb flash drive?
Karen Hahn - Reply
hi ifix plz help me
am trying to do reset my jbl charge 3
but i press wrong buttons i press volume up
and sharing button together ?
now my jbl didn’t startup anymore
what can i do plzzzzzz
ahmed - Reply
the speaker turns on when pushed but then turns from white to blue and wont play
cinitaplace - Reply
4 light will not go off
Shaun Franklin - Reply
Bonjour,
Mon enceinte JBL flip 3 ne s'allume qu'en étant branchée. En revanche, une fois allumée je peux la débrancher et l'utiliser normalement, sans fil.
C'est une panne assez étrange car le bouton marche fonctionne bien, sinon il ne fonctionnerait pas non plus une fois l'enceinte branchée, et ce n'est pas non plus un problème de batterie puisqu'une fois allumée je peux la débrancher et écouter ainsi de la musique pendant des heures.
Quelqu'un aurait-il une piste?
Par avance, merci !
jeremy szymczak - Reply
Mi charger 4 no enciende. Solo conectando el cargador prende llantas luz de ensendido . Pero nadamas
Victor Garcia - Reply
All of a sudden my JBL plays about 2 seconds of music and then stops. Power button still lit, phone still shows connection.
elaineshute - Reply
I tried to reset my JBL charge 3with the wrong reset pattern it powered off like it was supposed to but now it won’t power on. Has anybody heard anything like this
David Carlisle - Reply
Will JBL replace the cube 3 since its the fault of the rubber waterproof seal that breaks the usb while charging? It places too much pressure on the charger when its plugged into the port. Which in turn loosens/breaks the usb port.
andy60234 - Reply
When JBL charge 3 does not want to charge it may not be a problem : leave it for 2 weeks and try to charge it in this order : plug charger , plug USB cable in charger the plug cable in JBL.
Seems that some electronics stop the HP to work if some electrons inside ❓
Found this after having left a non charging charge 3 for 18 months in some place , then few months ago I plug it and it charged 🙀
Now I try to keep it plugged : (it can be unplugged and work for hours but sometimes it may not charge again which leads to waiting 2 weeks before being able to charge again 😵💫
P’tit Xav - Reply
Even though this is an old model (been busy working in IT so ain't used it much so in tip-top condition!). Its a tad strange and a shame a great brand and device have not included a mute option. Googling gives the option of holiding volume up and down simulaneously. Doesn't work for me, even after a hard reset.
STEVE BOWKER - Reply
Hi, just got a JBL charge 3 which is more or less dead. It can be turned on and off, but nothing more happens. Means you press the ON butten and the LED will light up and then press the ON button again and the LED will go off.
There is no sound, it cannot be charged and it does not appear as a Bluetooth device in the smartphone or PC. I disassembled everything, and charged the battery externally with a LiFePo charger.
I also tried to reset it, but it does not work.
I could not identify anything obviously wrong with any of the components. I do suspect the mainboard has a problem. Maybe it could be fixed with a firmware update. However, the easy way via bluetooth does not work, because I cannot establish a connection. I suspect, a firmware update via USB would work, but I did not find a manual on how this could be done.
Tips and suggestions are welcome.
BR
Klaus Buchenberg - Reply
Why JBL Speaker does not connect with Sumsung flip?
Siyamoo Siwale - Reply
My charge 3 won't power on. 5 white lights light up and then off when I push the power button. If I push the volume down and the connect button simultaneously the number "three eight" is announced and one white light blinks 10 times while it is plugged in to the charge cord. Àny suggestions what is wrong?
Dale - Reply
Connected my new tv sound bar
To hdmi-arc no volume
Phillip Irvin - Reply
JBL 3 does not turn on. Battery is fully charged but when I press the on button, all I get is the bottom row of lights that flash one time only and nothing happens after that.
Alfredo Balderas Jr - Reply
It's connected and charged but no sound. Any tips?
Edward Flores - Reply
Fixed several JBL's:
- LiPo battery fail. Replace the battery
- Inductor of boost converter loose from PCB. Just resolder it.
- 25mohm current sense resistor SMD type blown . JBL indicates it is charging, but it takes forever and is never full. Replace the resistor.
Arjan Strijker - Reply
Bought my every but the stereo isn’t working
Maria Bolger - Reply
I bought a brand new JBL 3 and it won't charge and when I turn on, it won't play music
Bill Peek - Reply
@Linda: seems a defective battery. Replacement is not difficult. Plenty YT video's explain how to do this.
Arjan Strijker - Reply
I have a old JBL charge 3 and I try to connect with another JBL charge 3 each other, the old one not even try to connect, the button light stay on and make one beep sound. I already resetting the speaker and nothing happening. I couldn’t connect the two JBL charge 3 speakers
Please can you help me
Aleandro lio - Reply
Hi, Jbl 3 cuts out when at low medium volume. It sometime stops doing this after a hour of play.
Can someone please advise whats is wrong and how the repair.
Thanks in advance
Mr Cee.
Mr Cee - Reply