| + | [title|Xbox Series X Disc Drive Issues] |
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| + | [summary]The console cannot read a video game, Blu-ray, or DVD, or a disc is partially or entirely stuck in the disc drive and does not come out. Either way, this page will help you learn what is wrong with your Xbox Series X and how you can get discs to work again.[/summary] |
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| + | == 3 common causes of Xbox Series X disc and disc drive issues == |
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| + | # [[Xbox Series X Disc Drive Issues#Section__Cause_1_The_disc_is_dirty_or_broken|The disc is dirty or broken]] |
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| + | # [[Xbox Series X Disc Drive Issues#Section__Cause_2_The_console_is_malfunctioning|The console is malfunctioning]] |
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| + | # [[Xbox Series X Disc Drive Issues#Section__Cause_3_The_disc_is_stuck_in_the_console_and_won_t_come_out|The disc is stuck in the console and won't come out|new_window=true]] |
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| + | === ***Cause 1: The disc is dirty or broken*** === |
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| + | ''Try the solution below if the Xbox won't recognize the disc:'' |
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| + | # Wipe the disc with a soft and clean, slightly damp cloth to remove dust particles. |
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| + | ** Insert the disc into the Xbox. |
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| + | # Try the disc on another Xbox. If the disc doesn't work, then the disc is the problem. If it works on another Xbox and not yours, then your console has an issue. |
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| + | === ***Cause 2: The console is malfunctioning*** === |
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| + | ''Try the solution below if the Xbox won't recognize the disc:'' |
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| + | Change the console's power mode and perform a hard reset |
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| + | # Press the controller's ''Xbox'' button. |
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| + | # Select ''Settings''. |
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| + | # Select ''Profile & System > Settings > General > Power Mode & Start-Up.'' |
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| + | # Under ''Power Mode,'' select ''Energy-Saving.'' |
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| + | # Hold the ''Xbox'' button on your console for 10 seconds until it has shut down. |
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| + | # Power on your Xbox Series X and try the disc again. |
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| + | === ***Cause 3: The disc is stuck in the console and won't come out*** === |
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| + | ''Try the solution below if a disc is stuck in the disc drive and won't come out:'' |
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| + | # Restart the Xbox console. Press the eject button next to the disc slot. |
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| + | # Use the controller to open the guide. Select ''Home'', highlight the inserted disc, and press the X button to eject the disc. |
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| + | ** If your Xbox freezes, hold the power button on the console until it turns off. Restart it and then press the eject button. |
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| + | If the above solutions don’t work, use the paper clip method. |
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| + | # Unplug all power cords and cables from the Xbox console. |
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| + | # Straighten a large paper clip. |
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| + | ** The clip must be at least 2 inches (5 cm) long. A small paper clip will not work. |
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| + | # Insert the paper clip into the eject hole on the bottom of the console. Look along the edge of the round stand around the disc drive. |
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| + | # As the paper clip is pushed into the hole, the disc will slightly pop out. Pull the disc out manually with a lint-free cloth. |
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| + | == Similar Xbox Series X Problems == |
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| + | * [[Xbox Series X Black Screen|Xbox Series X Black Screen|new_window=true]] |
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| + | * [[Xbox Series X Will Not Turn On|Xbox Series X Won't Turn On|new_window=true]] |
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| + | * [[Xbox Series X Turns Off By Itself|Xbox Series X Turns Off By Itself|new_window=true]] |
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