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Revision to UnBranded UB-15MS10 Troubleshooting

Evan Peterson

[flag|student_owned]
 
[title|UnBranded UB-15MS10 TroubleshootingTroubleshooting Page]
[title|UnBranded UB-15MS10 TroubleshootingTroubleshooting Page]
 
[summary]The following willsummary]This troubleshooting page will help troubleshootyou diagnose problems with the Unbranded Windows 10.1 UB-15MS10. This page addresses the following problems:
1. The tablet screen is crackeddamaged or brokencracked.
[summary]The following willsummary]This troubleshooting page will help troubleshootyou diagnose problems with the Unbranded Windows 10.1 UB-15MS10. This page addresses the following problems:
1. The tablet screen is crackeddamaged or brokencracked.
2. Device won't turn on.
3. Camera mode is black or blurry
[toc]
 
== Tablet screen is damaged or cracked or broken ==
== Tablet screen is damaged or cracked or broken ==
 
''Your glass screen has broken on your tablet, but the display behind is fully functional.''
 
If the device does not turn on after five minutes of being on the charger, the battery might be completely dead or faulty, and you will need to replace your battery. To replace the battery yourself, follow this link for instructions [guide|52052|Battery Replacement Guide].
 
=== Power Button is Faulty ===
 
If the power button is stuck or loose, go to the power button replacement guide here.
 
=== Charging Port is Faulty ===
 
Try plugging the charger into another device. If that device is able to charge then the problem is with the charging port on your device. Follow the charging port replacement guide here to replace the charging port on your device.
 
== Device Will Not Charge ==
 
''The device does not charge when attached to its charging cable.''
 
=== Charging Port is Faulty ===
 
Try plugging the charger into another device. If that device is able to charge then the problem is with the charging port on your device. Follow the charging port replacement guide here to replace the charging port on your device.
 
== Camera Mode Display is Blurry or Black ==
If the picture in camera mode is black, check for obstructions. If there are no obstructions follow this guide to replace the camera [guide|52240|Back Camera Replacement Guide].
 
== The Sound Won't WorkNo Audio or faulty Audio through Speakers/Headphones ==
== The Sound Won't WorkNo Audio or faulty Audio through Speakers/Headphones ==
 
''The device does not produce quality audio''

=== Headphone Port is Faulty ===

Try using headphones with another device. If they
sound normal then the problem is distorted or does not work at all.'with the headphone jack on your device. Follow the headphone port replacement guide here if this is your problem.'
''The device does not produce quality audio''

=== Headphone Port is Faulty ===

Try using headphones with another device. If they
sound normal then the problem is distorted or does not work at all.'with the headphone jack on your device. Follow the headphone port replacement guide here if this is your problem.'
 
=== Sound is Distorted ===
 
Check to see if the sound is enabled in the device settings. If the sound is enabled try turning the volume up. If the problem still persists, you may follow this link [guide|52229|Speaker Replacement Guide] to replace the speaker.
 
== Device Does Not Hold a Charge ==
 
''The device does not retain a charge after being unplugged.''
 
=== The Battery is Faulty ===
 
Make sure the device is fully charged before being unplugged. If it does not seem to last very long the battery needs to be replaced and this can be done by following the battery replacement guide here.

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