Skip to main content
Help

Revision to UnBranded UB-15MS10 Troubleshooting

Andrea Hammans

=== Screen is cracked from drop, stepped on, or other event ===
 
If your screen is cracked, there is no way to repair the glass. The only options are to pay to have it replaced or learn to replace it yourself. If you choose to replace it yourself, here are the steps that you need to take: (insert link here)[guide|52227|Screen Replacement Guide].
If your screen is cracked, there is no way to repair the glass. The only options are to pay to have it replaced or learn to replace it yourself. If you choose to replace it yourself, here are the steps that you need to take: (insert link here)[guide|52227|Screen Replacement Guide].
 
== Device won’t turn on ==
=== Faulty Battery ===
 
If the device does not turn on after five minutes of being on the charger, the battery might be completely dead or faulty, and you will need to replace your battery. To replace the battery yourself, follow this link for instructions (insert link here)[guide|52052|Battery Replacement Guide].
If the device does not turn on after five minutes of being on the charger, the battery might be completely dead or faulty, and you will need to replace your battery. To replace the battery yourself, follow this link for instructions (insert link here)[guide|52052|Battery Replacement Guide].
 
== Camera Mode Display is Blurry or Black ==
=== Black Display ===
 
If the picture in camera mode is black, check for obstructions. If there are no obstructions follow this guide to replace the camera (insert link here)[guide|52240|Back Camera Replacement Guide].
If the picture in camera mode is black, check for obstructions. If there are no obstructions follow this guide to replace the camera (insert link here)[guide|52240|Back Camera Replacement Guide].
 
== The Sound Won't Work ==
=== Sound is Distorted ===
 
Check the exterior speaker holes for obstructions. If that does not fix the problem, follow this link (insert link here)[guide|51995|Back Panel Replacement Guide] to open the device to check the inside for debris around the speaker.
Check the exterior speaker holes for obstructions. If that does not fix the problem, follow this link (insert link here)[guide|51995|Back Panel Replacement Guide] to open the device to check the inside for debris around the speaker.
 
If the sound is distorted, make sure the speaker is clean and free of water damage and debris. Check the connection for frayed wires. If there are frayed wires follow this link (insert link here)[guide|52229|Speaker Replacement Guide] to replace the speaker.
If the sound is distorted, make sure the speaker is clean and free of water damage and debris. Check the connection for frayed wires. If there are frayed wires follow this link (insert link here)[guide|52229|Speaker Replacement Guide] to replace the speaker.
 
=== The Sound Does Not Work at All ===
 
Check to see if the sound is enabled in the device settings. If the sound is enabled try turning the volume up. If the problem still persists, you may follow this link (insert link here)[guide|52229|Speaker Replacement Guide] to replace the speaker.
Check to see if the sound is enabled in the device settings. If the sound is enabled try turning the volume up. If the problem still persists, you may follow this link (insert link here)[guide|52229|Speaker Replacement Guide] to replace the speaker.

To undo the changes made by this version, click 'Revert Changes.' This will automatically restore the previous version of this guide.

Revert Changes