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Revision to Toshiba Satellite L655D-S5095 Troubleshooting

Christopher Camara

=== Brightness Setting ===
 
Before tearing apart your laptop, make sure thatIf you haven't accidentallyturn computer on but there is no display check to see what your brightness is set to, sometimes it is turned down so far that the screen brightness setting all the way downseems like it is off.
Before tearing apart your laptop, make sure thatIf you haven't accidentallyturn computer on but there is no display check to see what your brightness is set to, sometimes it is turned down so far that the screen brightness setting all the way downseems like it is off.
 
=== System Reset ===
 
As with many cases, the problem could be fixed by a simple a system reset. Power

Power
off your computer, unplug everything from the unit including the AC, remove the battery, press and hold down the power button for 30 seconds, replace the battery and then AC, power on. Assuming

Assuming
the display begins to work, at the Toshiba logo screen press 'F2' to enter the BIOS Setup, in setup press 'F9' to load setup defaults, press 'F10' to save and exit.
As with many cases, the problem could be fixed by a simple a system reset. Power

Power
off your computer, unplug everything from the unit including the AC, remove the battery, press and hold down the power button for 30 seconds, replace the battery and then AC, power on. Assuming

Assuming
the display begins to work, at the Toshiba logo screen press 'F2' to enter the BIOS Setup, in setup press 'F9' to load setup defaults, press 'F10' to save and exit.
 
=== Broken LCD ===
 
Hold the laptop next to a lamp orbright light to shine a flashlight on the screen.
Hold the laptop next to a lamp orbright light to shine a flashlight on the screen.
 
Is anything visible? If you can see a very faint display of what the screen should be displaying, there is a problem with the LCD's screen backlight not working.
Identify and replace your BIOS. If you are not comfortable or not able to try these things on your own, then it's time for some professional help.
 
=== Too muchConfused/Need Help? ===
=== Too muchConfused/Need Help? ===
 
If you are not comfortable or not able to try these things on your own,technically savvy then it's time for sometry to get professional help.help:
If you are not comfortable or not able to try these things on your own,technically savvy then it's time for sometry to get professional help.help:
 
To locate a Service Center, go to: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/gaspLocator.jsp?style=emea
 
===Extra Repair Guides for Toshiba===
 
For additional self-repair troubleshooting guides, check out Toshiba's website: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/outFrm.jsp?ofId=AskIris&searchString=satellite+L655D-S5095
=== Sound Driver Is Disabled ===
 
After making sure that your volume is not muted, check to make sure that your sound driver is enabled. In

* Under the start menu go to the
"Control Panel" under
* Select
the Device Manager there will be a sound option. After opening
* Select
the sound option, findoption
* Find
your sound driver and check to make sure it is not disabled. Todisabled.( To check this, right click on your sound driver and chooseand find the option to enable.enable/disable and if disabled click on it.)
After making sure that your volume is not muted, check to make sure that your sound driver is enabled. In

* Under the start menu go to the
"Control Panel" under
* Select
the Device Manager there will be a sound option. After opening
* Select
the sound option, findoption
* Find
your sound driver and check to make sure it is not disabled. Todisabled.( To check this, right click on your sound driver and chooseand find the option to enable.enable/disable and if disabled click on it.)
 
=== Sound Driver Was Uninstalled ===
=== Drive Not Recognized ===
 
If the DVD/CD drive is unresponsive, first check to see if your system is recognizing it. In '''My Computer''', under '''Devices with Removable Storage''', there should be a drive named something similar to '''DVD/CD RW Drive'''.
If the DVD/CD drive is unresponsive, first check to see if your system is recognizing it. In '''My Computer''', under '''Devices with Removable Storage''', there should be a drive named something similar to '''DVD/CD RW Drive'''.
 
If it's not there, and you have Windows Vista or XP, this Toshiba fix* In '''My Computer''', under '''Devices with Removable Storage''', there should do the trick:be a drive named something similar to '''DVD/CD RW Drive'''.
If it's not there, and you have Windows Vista or XP, this Toshiba fix* In '''My Computer''', under '''Devices with Removable Storage''', there should do the trick:be a drive named something similar to '''DVD/CD RW Drive'''.
 
[http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletin.jsp?ct=SB&soid=445782&ref=EV]

If
# If it's not there, and you have Windows Vista or XP, this Toshiba fix should do the trick: [http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletin.jsp?ct=SB&soid=445782&ref=EV]
# If
you have Windows 7, Microsoft has an extensive troubleshooting forum here:

[http://support.microsoft.com/kb/982116
[http://support.microsoft.com/kb/982116]
[http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletin.jsp?ct=SB&soid=445782&ref=EV]

If
# If it's not there, and you have Windows Vista or XP, this Toshiba fix should do the trick: [http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletin.jsp?ct=SB&soid=445782&ref=EV]
# If
you have Windows 7, Microsoft has an extensive troubleshooting forum here:

[http://support.microsoft.com/kb/982116
[http://support.microsoft.com/kb/982116]
 
=== Will Not Open ===
 
If everything seems like it should be working and the drive still won't open, your drive may be dead or dying. Straighten

Straighten
a paper clip and (gently!)gently push it into the hole in next to the drive's eject button. This will open the drive and allow you to test itsit's functionality.
If everything seems like it should be working and the drive still won't open, your drive may be dead or dying. Straighten

Straighten
a paper clip and (gently!)gently push it into the hole in next to the drive's eject button. This will open the drive and allow you to test itsit's functionality.
 
=== Does Not Read ===
== Laptop won't hold a charge ==
 
While not connected to the charger, your laptopYour laptop won't stay powered on for more than a couple minutes, or won't charge at allall, while the charger is plugged in.
While not connected to the charger, your laptopYour laptop won't stay powered on for more than a couple minutes, or won't charge at allall, while the charger is plugged in.
 
=== Bad Battery ===
 
Oftentimes when a laptopIf your computer will not hold a chargeonly power on when disconnected from itsthe power source, the problemadaptor is connected, then you probably have a dead battery. Lithium-ion batteries have a sort of half-life, whichusable lifespan. This means that after a certain period of time, the battery will not be able to hold a charge for a very long timecharge. In order to test to see if this is the case, disconnectproblem do the following:

* Disconnect
the battery from the laptop, and trylaptop.
* Try
to turn the device on while the AC adapter is connected. If

If
the laptop turns on and stays on, then your battery is bad and needs to be replaced. This guide will aid you in replacing your battery: [guide|12843]
Oftentimes when a laptopIf your computer will not hold a chargeonly power on when disconnected from itsthe power source, the problemadaptor is connected, then you probably have a dead battery. Lithium-ion batteries have a sort of half-life, whichusable lifespan. This means that after a certain period of time, the battery will not be able to hold a charge for a very long timecharge. In order to test to see if this is the case, disconnectproblem do the following:

* Disconnect
the battery from the laptop, and trylaptop.
* Try
to turn the device on while the AC adapter is connected. If

If
the laptop turns on and stays on, then your battery is bad and needs to be replaced. This guide will aid you in replacing your battery: [guide|12843]
 
=== Bad AC Adapter ===
 
WhenIf your laptop seemingly won'twill not turn on or hold a charge and it is determined that it is notafter the fault of the battery, it isprevious step, you probably the fault of your AChave a faulty power adapter. In order to determine if this Unfortunately, there is the problem, disconnect the battery from the laptop,no fix that you can perform at home and tryyou need to tun the device on while the AC adapter is connected. If the laptop will not turn on at all, then your AC adapter needs replacingget a new one.
WhenIf your laptop seemingly won'twill not turn on or hold a charge and it is determined that it is notafter the fault of the battery, it isprevious step, you probably the fault of your AChave a faulty power adapter. In order to determine if this Unfortunately, there is the problem, disconnect the battery from the laptop,no fix that you can perform at home and tryyou need to tun the device on while the AC adapter is connected. If the laptop will not turn on at all, then your AC adapter needs replacingget a new one.
 
== Microphone doesn't work ==
 
You'reYou are trying to Skype, but your friend can'tcannot hear you. You'rePerhaps your microphone isn'tis not a registered device on your Window's Control Panelcomputer. Often, a faulty microphone is caused by buggy software. Luckily, buggy softwarethis can be fixed painlessly by a quick reinstall. These following sections will be quick tutorials on how to repair the problem.
You'reYou are trying to Skype, but your friend can'tcannot hear you. You'rePerhaps your microphone isn'tis not a registered device on your Window's Control Panelcomputer. Often, a faulty microphone is caused by buggy software. Luckily, buggy softwarethis can be fixed painlessly by a quick reinstall. These following sections will be quick tutorials on how to repair the problem.
 
=== Installed New Windows Driver, Microphone Stopped Working ===
 
It'sIt is possible that Toshiba's software has bugs and has caused your computer to stop talking to the micmicrophone. No worries, try uninstalling the microphone driver viadriver:

* Click on
the "Control Panel". A common malfunctioning driver isstart button
* In
the search bar type “Device Manager” and press enter
* Under the microphone section select
"Conexant" microphone driver. Oncedriver
* Select uninstall

Once
uninstalled, install the ORIGINAL microphone driver. Remember, the newer driver broke your machine, you should eliminate factors that are potentially causing your machine to malfunction. [http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=2759973&rpn=PSK2LU&modelFilter=L655D-S5095&selCategory=2756709&selFamily=1073768663#|Toshiba Sound Drivers] Click on the '+' icon next to "Conexant Audio Driver" to reveal older software versions.
It'sIt is possible that Toshiba's software has bugs and has caused your computer to stop talking to the micmicrophone. No worries, try uninstalling the microphone driver viadriver:

* Click on
the "Control Panel". A common malfunctioning driver isstart button
* In
the search bar type “Device Manager” and press enter
* Under the microphone section select
"Conexant" microphone driver. Oncedriver
* Select uninstall

Once
uninstalled, install the ORIGINAL microphone driver. Remember, the newer driver broke your machine, you should eliminate factors that are potentially causing your machine to malfunction. [http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=2759973&rpn=PSK2LU&modelFilter=L655D-S5095&selCategory=2756709&selFamily=1073768663#|Toshiba Sound Drivers] Click on the '+' icon next to "Conexant Audio Driver" to reveal older software versions.
 
=== Microphone Works Sometimes, Control Panel Doesn't Detect It ===
 
Again, this could be a software Issue, uninstallissue. Uninstall and reinstall an updated microphone driver from Toshiba. [http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=2759973&rpn=PSK2LU&modelFilter=L655D-S5095&selCategory=2756709&selFamily=1073768663#|Newest Sound Driver]
Again, this could be a software Issue, uninstallissue. Uninstall and reinstall an updated microphone driver from Toshiba. [http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=2759973&rpn=PSK2LU&modelFilter=L655D-S5095&selCategory=2756709&selFamily=1073768663#|Newest Sound Driver]
 
=== Last Resort ===
 
Try seeing if your computer is in fast-boot mode.fastboot mode:

*
Reboot your computer into its BIOS (you hold
** Hold
down a functionthe F2 key when the computer is starting up) and browseup
* Browse
(with youyour arrow keys!keys) to see if your computer is in fast boot mode.fastboot mode
*
If so,it is, you can turn it off.off
*
Save your settings, reboot.settings
* Reboot
Try seeing if your computer is in fast-boot mode.fastboot mode:

*
Reboot your computer into its BIOS (you hold
** Hold
down a functionthe F2 key when the computer is starting up) and browseup
* Browse
(with youyour arrow keys!keys) to see if your computer is in fast boot mode.fastboot mode
*
If so,it is, you can turn it off.off
*
Save your settings, reboot.settings
* Reboot
 
If all else fails, try replacingnone of these techniques have worked, you will want to replace your microphone. Here'sHere is a helpful guide: [guide|13205].
If all else fails, try replacingnone of these techniques have worked, you will want to replace your microphone. Here'sHere is a helpful guide: [guide|13205].

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