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Revision to Samsung Galaxy S5 Troubleshooting

Meagan Durante

== Phone not charging ==
-The Galaxy S5 unlike its predecessors uses a USB 3.0 charging port instead of USB 2.0. If phone is charging while attached to your computer which does not have a USB 3.0 SS port, then the device may charge slower than when plugged into the wall. Additionally, the battery may be dead: you can buy a replacement battery from a third party or from Samsung.
+First check that the phone is plugged in by checking the connection at the charging port. The Galaxy S5 unlike its predecessors uses a USB 3.0 charging port instead of USB 2.0. If phone is charging while attached to your computer which does not have a USB 3.0 SS port, then the device may charge slower than when plugged into the wall. Additionally, the battery may be dead: you can buy a replacement battery from a third party or from Samsung.
== SD Card not usable in software ==
-If your Galaxy S5 does not recognize that your SD memory card is plugged in, turn off your phone, remove the battery and try reinserting the memory card. If the device still does not recognize your SD card, insert it into your computer and format it with a FAT 32 file system.
+If your Galaxy S5 does not recognize that your SD memory card is plugged in, turn off your phone, remove the battery and try reinserting the memory card. When reinserting your memory card make sure that the gold contact pins are facing downward. If the device still does not recognize your SD card, insert it into your computer and format it with a FAT 32 file system.
== Touchscreen Not Responding ==

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