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Revision to Samsung Galaxy Alpha Troubleshooting

Nicholas Monroe

[title|Samsung Galaxy Alpha Troubleshooting]
 
[summary]The Samsung Galaxy Alpha was released inon September 22, 2014 throughout Europe and the U.S.[/summary]
[summary]The Samsung Galaxy Alpha was released inon September 22, 2014 throughout Europe and the U.S.[/summary]
 
[summary_image|476061]
[toc]
 
== Galaxy Alpha Won't Turn OnPhone wont turn on ==
== Galaxy Alpha Won't Turn OnPhone wont turn on ==
 
''TheThe Samsung Galaxy Alpha will not turn on''on.
''TheThe Samsung Galaxy Alpha will not turn on''on.
 
=== The batteryBattery is deadnot charged ===
=== The batteryBattery is deadnot charged ===
 
Make sure that the battery is fully charged. If you need to replace the battery, consult our guide here: [guide|36858|Galaxy Alpha Battery Replacement]charged and installed correctly.
Make sure that the battery is fully charged. If you need to replace the battery, consult our guide here: [guide|36858|Galaxy Alpha Battery Replacement]charged and installed correctly.
 
=== The phone has been damaged by waterWater Damage ===
=== The phone has been damaged by waterWater Damage ===
 
Take the battery out of your device. If there appears to be any liquid in the phone, orphone. Check the white squarethe oblong pad on the side of the battery that has the connections on it. If the indicator strip is white, the phone has not taken water damage. If the indicator strip is now pink (example shown [http://www.fixedbyvonnie.com/wp-content/uploads/2014/03/fixedbyvonnie-samsung-galaxy-s4-battery-usb-cover-removed.jpg|here]), the phone has probably beentaken water damage and will likely not turn on because it is damaged.
Take the battery out of your device. If there appears to be any liquid in the phone, orphone. Check the white squarethe oblong pad on the side of the battery that has the connections on it. If the indicator strip is white, the phone has not taken water damage. If the indicator strip is now pink (example shown [http://www.fixedbyvonnie.com/wp-content/uploads/2014/03/fixedbyvonnie-samsung-galaxy-s4-battery-usb-cover-removed.jpg|here]), the phone has probably beentaken water damage and will likely not turn on because it is damaged.
 
== Galaxy Alpha Has a Shorter Battery Life ===== Motherboard is bad ===
== Galaxy Alpha Has a Shorter Battery Life ===== Motherboard is bad ===
 
''The Galaxy Alpha dies faster than usual''If the phone still will not turn on, the motherboard is likely bad. If this is true the motherboard will need to be replaced.
''The Galaxy Alpha dies faster than usual''If the phone still will not turn on, the motherboard is likely bad. If this is true the motherboard will need to be replaced.
 
=== Why the battery dies out faster ===== Phone has poor reception ==
=== Why the battery dies out faster ===== Phone has poor reception ==
 
To help improve the efficiencyThe phone does not have enough of your battery click ona connection to the link below to try multiple ways to help keep your battery strong:wireless network.
To help improve the efficiencyThe phone does not have enough of your battery click ona connection to the link below to try multiple ways to help keep your battery strong:wireless network.
 
[http://www.pcmag.com/article2/0,2817,2367542,00.asp|Battery Efficiency Improvements]=== In a location that does not allow mobile connection ===
[http://www.pcmag.com/article2/0,2817,2367542,00.asp|Battery Efficiency Improvements]=== In a location that does not allow mobile connection ===
 
== No Sound From Phone ==If the Samsung Galaxy Alpha says no service on the screen, move to a new location and test the signal quality there. If you are in a building try moving outside to make sure your signal is unobstructed.
== No Sound From Phone ==If the Samsung Galaxy Alpha says no service on the screen, move to a new location and test the signal quality there. If you are in a building try moving outside to make sure your signal is unobstructed.
 
''The phone is not making sound when it should''=== Bad Antenna ===
''The phone is not making sound when it should''=== Bad Antenna ===
 
=== The phoneIf your signal quality is muted ===consistently poor regardless of your location, your antenna might not have a good connection to the motherboard or it might be defective.
=== The phoneIf your signal quality is muted ===consistently poor regardless of your location, your antenna might not have a good connection to the motherboard or it might be defective.
 
On the top left side there=== Motherboard is a pair of buttons that can change the volume of your phone. To make your phone louder press the upper button. If you want to make your phone quiet, tap the bottom button.bad ===
On the top left side there=== Motherboard is a pair of buttons that can change the volume of your phone. To make your phone louder press the upper button. If you want to make your phone quiet, tap the bottom button.bad ===
 
== WiFi Connectivity Issues ==If your phone still does not turn on, your motherboard is likely bad. You will need to replace the motherboard.
== WiFi Connectivity Issues ==If your phone still does not turn on, your motherboard is likely bad. You will need to replace the motherboard.
 
''Your device cannot connect to WiFi''==Phone is frozen==
''Your device cannot connect to WiFi''==Phone is frozen==
 
=== WiFiThe phone's screen is not enabled ===unresponsive despite active usage
=== WiFiThe phone's screen is not enabled ===unresponsive despite active usage
 
Go to a place that you know has wifi connection and attempt to connect to it. If you have trouble doing so click on the link below to get your phone connected to wifi: [http://www.samsung.com/uk/support/skp/faq/1058575|Samsung Wifi Support]=== RAM is full ===
Go to a place that you know has wifi connection and attempt to connect to it. If you have trouble doing so click on the link below to get your phone connected to wifi: [http://www.samsung.com/uk/support/skp/faq/1058575|Samsung Wifi Support]=== RAM is full ===
 
=== There is no active WiFi ===There are likely too many open applications, which can cause the RAM to be full.Ensure to close unused applications and programs. Another solution would be to temporarily minimize the usage of the phone. If this does not fix the issue restart the phone by holding down the power button.
=== There is no active WiFi ===There are likely too many open applications, which can cause the RAM to be full.Ensure to close unused applications and programs. Another solution would be to temporarily minimize the usage of the phone. If this does not fix the issue restart the phone by holding down the power button.
 
In order to connect to WiFi, your device needs to be in an area that has WiFi. Common areas are your house or a coffee shop. If the area you are in does not have active WiFi, you will not be able to connect to WiFi. Try moving to an area that you know has WiFi and attempting to connect.=== Bad video driver ===
In order to connect to WiFi, your device needs to be in an area that has WiFi. Common areas are your house or a coffee shop. If the area you are in does not have active WiFi, you will not be able to connect to WiFi. Try moving to an area that you know has WiFi and attempting to connect.=== Bad video driver ===
 
== CameraThe best solution to correct the bad video driver is unresponsive ==to reinstall a new one from the phone manufacturer’s website. After installation, test the new updated drivers and make sure the phone functions properly.
== CameraThe best solution to correct the bad video driver is unresponsive ==to reinstall a new one from the phone manufacturer’s website. After installation, test the new updated drivers and make sure the phone functions properly.
 
"You cannot take any pictures on the phone"=== Motherboard is defective ===
"You cannot take any pictures on the phone"=== Motherboard is defective ===
 
=== The camera page closes unexpectedly ===If your phone is still frozen , the motherboard is likely defective. It would need to be replaced it with a new one from the manufacturer.
=== The camera page closes unexpectedly ===If your phone is still frozen , the motherboard is likely defective. It would need to be replaced it with a new one from the manufacturer.
 
If your camera closes for no reason try resetting your phone by turning it off and on again. If the problem still persists you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.==Phone is overly hot==
If your camera closes for no reason try resetting your phone by turning it off and on again. If the problem still persists you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.==Phone is overly hot==
 
=== The camera page shows a blank screen ===The phones temperature is uncomfortably warm to the touch
=== The camera page shows a blank screen ===The phones temperature is uncomfortably warm to the touch
 
If the camera screen=== Battery is black or any other solid color try turning your phone off and on again. If the camera screen is still acting up you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.defective ===
If the camera screen=== Battery is black or any other solid color try turning your phone off and on again. If the camera screen is still acting up you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.defective ===
 
=== The cameraIf the battery is broken or damaged ===defective it can easily cause the phone to become hot to the touch. If this is the case then the defective battery will need to be replaced with a new battery.
=== The cameraIf the battery is broken or damaged ===defective it can easily cause the phone to become hot to the touch. If this is the case then the defective battery will need to be replaced with a new battery.
 
If either of=== Battery is overcharged ===

If
the cameras are cracked or damaged they might needphone has become overcharged it can become hot to the touch. Unplug the charge cable from the phone and hold down the power button till the phone turns off. If the phone is already powered off ignore the previous step. Then let the phone sit for at least five minutes before turning it back on.

=== Heavy application usage ===

When the phone is being used consistently for an extended period of time it may become hot to the touch. One option would
be replacedto tap the power button to shut the screen off and let the phone sit for at least five minutes to let the phone cool down. If the phone is very hot to the touch, hold down the power button and let the phone sit for at least five minutes before turning it back on.

==Battery loses charge quickly==

The usage time between charges is abnormally low

=== Unwanted application usage ===

Unused applications running in the background is the most common cause of decreased battery life
. To see a guide on howsolve this issue disable unwanted applications in the application manager to replace your cameras click onextend the link below: [guide|37506|Front Camera Replacement]battery life of the phone..

=== Battery defective ===

If the battery is defective usage time between charges will likely be very low. To fix this issue the battery will need to be replaced.
If either of=== Battery is overcharged ===

If
the cameras are cracked or damaged they might needphone has become overcharged it can become hot to the touch. Unplug the charge cable from the phone and hold down the power button till the phone turns off. If the phone is already powered off ignore the previous step. Then let the phone sit for at least five minutes before turning it back on.

=== Heavy application usage ===

When the phone is being used consistently for an extended period of time it may become hot to the touch. One option would
be replacedto tap the power button to shut the screen off and let the phone sit for at least five minutes to let the phone cool down. If the phone is very hot to the touch, hold down the power button and let the phone sit for at least five minutes before turning it back on.

==Battery loses charge quickly==

The usage time between charges is abnormally low

=== Unwanted application usage ===

Unused applications running in the background is the most common cause of decreased battery life
. To see a guide on howsolve this issue disable unwanted applications in the application manager to replace your cameras click onextend the link below: [guide|37506|Front Camera Replacement]battery life of the phone..

=== Battery defective ===

If the battery is defective usage time between charges will likely be very low. To fix this issue the battery will need to be replaced.

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