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Revision to Samsung Galaxy Alpha Troubleshooting

Nicholas Monroe

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== Galaxy Alpha Won't Turn OnPhone will not turn on ==
== Galaxy Alpha Won't Turn OnPhone will not turn on ==
 
''TheThe Samsung Galaxy Alpha will not turn on''on.
''TheThe Samsung Galaxy Alpha will not turn on''on.
 
=== The batteryBattery is deadnot charged ===
=== The batteryBattery is deadnot charged ===
 
Make sure that the battery is fully charged. If you need to replace the battery, consult our guide here: [guide|36858|Galaxy Alpha Battery Replacement]charged and installed correctly.
Make sure that the battery is fully charged. If you need to replace the battery, consult our guide here: [guide|36858|Galaxy Alpha Battery Replacement]charged and installed correctly.
 
=== The phone has been damaged by waterWater Damage ===
=== The phone has been damaged by waterWater Damage ===
 
Take the battery out of your device. If there appears to be any liquid in the phone, orphone. Check the oblong pad on the side of the battery that has the connections on it. If the indicator strip is white, the phone has not taken water damage. If the white squarestrip is now pink (example shown [http://www.fixedbyvonnie.com/wp-content/uploads/2014/03/fixedbyvonnie-samsung-galaxy-s4-battery-usb-cover-removed.jpg|here]), the phone has probably beentaken water damageddamage and will likely not turn on because of this damage.
Take the battery out of your device. If there appears to be any liquid in the phone, orphone. Check the oblong pad on the side of the battery that has the connections on it. If the indicator strip is white, the phone has not taken water damage. If the white squarestrip is now pink (example shown [http://www.fixedbyvonnie.com/wp-content/uploads/2014/03/fixedbyvonnie-samsung-galaxy-s4-battery-usb-cover-removed.jpg|here]), the phone has probably beentaken water damageddamage and will likely not turn on because of this damage.
 
== Galaxy Alpha Has a Shorter Battery Life ===== Motherboard is bad ===
== Galaxy Alpha Has a Shorter Battery Life ===== Motherboard is bad ===
 
''The Galaxy Alpha dies faster than usual''If the phone still will not turn on, the motherboard is likely bad. If this is true the motherboard will need to be replaced.
''The Galaxy Alpha dies faster than usual''If the phone still will not turn on, the motherboard is likely bad. If this is true the motherboard will need to be replaced.
 
=== Why the battery dies out faster ===== Phone has poor reception ==
=== Why the battery dies out faster ===== Phone has poor reception ==
 
To help improve the efficiencyThe phone does not have enough of your battery click ona connection to the link below to try multiple ways to help keep your battery strong:wireless network.
To help improve the efficiencyThe phone does not have enough of your battery click ona connection to the link below to try multiple ways to help keep your battery strong:wireless network.
 
[http://www.pcmag.com/article2/0,2817,2367542,00.asp|Battery Efficiency Improvements]=== In location that does not allow connection ===
[http://www.pcmag.com/article2/0,2817,2367542,00.asp|Battery Efficiency Improvements]=== In location that does not allow connection ===
 
== No Sound From Phone ==If the Samsung Galaxy Alpha says no service on the screen, move to a new location and test the signal quality there. If you are in a building try moving outside to make sure your signal is unobstructed.
== No Sound From Phone ==If the Samsung Galaxy Alpha says no service on the screen, move to a new location and test the signal quality there. If you are in a building try moving outside to make sure your signal is unobstructed.
 
''The phone is not making sound when it should''=== Bad Antenna ===
''The phone is not making sound when it should''=== Bad Antenna ===
 
=== The phoneIf your signal quality is muted ===consistently poor regardless of your location, your antenna might not have a good connection to the motherboard or it might be defective.
=== The phoneIf your signal quality is muted ===consistently poor regardless of your location, your antenna might not have a good connection to the motherboard or it might be defective.
 
On the top left side there=== Motherboard is a pair of buttons that can change the volume of your phone. To make your phone louder press the upper button. If you want to make your phone quiet, tap the bottom button.bad ===
On the top left side there=== Motherboard is a pair of buttons that can change the volume of your phone. To make your phone louder press the upper button. If you want to make your phone quiet, tap the bottom button.bad ===
 
== WiFi Connectivity Issues ==If your phone still does not turn on, your motherboard is likely bad. You will need to replace the motherboard.
== WiFi Connectivity Issues ==If your phone still does not turn on, your motherboard is likely bad. You will need to replace the motherboard.
 
''Your device cannot connect to WiFi''== Phone is frozen ==
''Your device cannot connect to WiFi''== Phone is frozen ==
 
=== WiFiThe phone's screen is not enabled ===unresponsive despite active usage.
=== WiFiThe phone's screen is not enabled ===unresponsive despite active usage.
 
Go to a place that you know has wifi connection and attempt to connect to it. If you have trouble doing so click on the link below to get your phone connected to wifi: [http://www.samsung.com/uk/support/skp/faq/1058575|Samsung Wifi Support]=== RAM is full ===
Go to a place that you know has wifi connection and attempt to connect to it. If you have trouble doing so click on the link below to get your phone connected to wifi: [http://www.samsung.com/uk/support/skp/faq/1058575|Samsung Wifi Support]=== RAM is full ===
 
=== There is no active WiFiUsing too many applications at one time ===
=== There is no active WiFiUsing too many applications at one time ===
 
In order to connect to WiFi, your device needs to be in an area that has WiFi. Common areas are your house or a coffee shop. If the area you are in does not have active WiFi, you will not be able to connect to WiFi. Try moving to an area that you know has WiFi and attempting to connect.=== Bad video driver ===
In order to connect to WiFi, your device needs to be in an area that has WiFi. Common areas are your house or a coffee shop. If the area you are in does not have active WiFi, you will not be able to connect to WiFi. Try moving to an area that you know has WiFi and attempting to connect.=== Bad video driver ===
 
== Camera=== Motherboard is unresponsive ==bad ===
== Camera=== Motherboard is unresponsive ==bad ===
 
"You cannot take any pictures on the phone"== Phone is overly hot ==
"You cannot take any pictures on the phone"== Phone is overly hot ==
 
=== The camera page closes unexpectedlyBattery is defective ===
=== The camera page closes unexpectedlyBattery is defective ===
 
If your camera closes for no reason try resetting your phone by turning it off and on again. If the problem still persists you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.=== Prolonged application usage ===
If your camera closes for no reason try resetting your phone by turning it off and on again. If the problem still persists you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.=== Prolonged application usage ===
 
=== The camera page shows a blank screenBattery is overcharged ===
=== The camera page shows a blank screenBattery is overcharged ===
 
If the camera screen is black or any other solid color try turning your phone off and on again. If the camera screen is still acting up you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.== Battery loses charge quickly ==
If the camera screen is black or any other solid color try turning your phone off and on again. If the camera screen is still acting up you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.== Battery loses charge quickly ==
 
=== The camera is broken or damagedProlonged application usage ===
=== The camera is broken or damagedProlonged application usage ===
 
If either of the cameras are cracked or damaged they might need to be replaced. To see a guide on how to replace your cameras click on the link below: [guide|37506|Front Camera Replacement]=== Battery is defective ===
If either of the cameras are cracked or damaged they might need to be replaced. To see a guide on how to replace your cameras click on the link below: [guide|37506|Front Camera Replacement]=== Battery is defective ===

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