Help

Revision to Samsung Galaxy Alpha Troubleshooting

Nicholas Monroe

[toc]
 
== Galaxy Alpha Won't Turn OnPhone will not turn on ==
== Galaxy Alpha Won't Turn OnPhone will not turn on ==
 
''TheThe Samsung Galaxy Alpha will not turn on''on.
''TheThe Samsung Galaxy Alpha will not turn on''on.
 
=== The batteryBattery is deadnot charged ===
=== The batteryBattery is deadnot charged ===
 
Make sure the battery is fully charged. If you need to replace the battery, consult our guide here: [guide|36858|Galaxy Alpha=== Battery Replacement]is defective ===
Make sure the battery is fully charged. If you need to replace the battery, consult our guide here: [guide|36858|Galaxy Alpha=== Battery Replacement]is defective ===
 
=== The phone has been damaged by waterWater Damage ===
=== The phone has been damaged by waterWater Damage ===
 
Take the battery out of your device. If there appears to be any liquid in the phone, or the white square=== Motherboard is now pink (example shown [http://www.fixedbyvonnie.com/wp-content/uploads/2014/03/fixedbyvonnie-samsung-galaxy-s4-battery-usb-cover-removed.jpg|here]), the phone has probably been water damaged.bad ===
Take the battery out of your device. If there appears to be any liquid in the phone, or the white square=== Motherboard is now pink (example shown [http://www.fixedbyvonnie.com/wp-content/uploads/2014/03/fixedbyvonnie-samsung-galaxy-s4-battery-usb-cover-removed.jpg|here]), the phone has probably been water damaged.bad ===
 
== Galaxy Alpha Has a Shorter Battery LifePhone has poor reception ==
== Galaxy Alpha Has a Shorter Battery LifePhone has poor reception ==
 
''The Galaxy Alpha dies faster than usual''=== In location that does not allow connection ===
''The Galaxy Alpha dies faster than usual''=== In location that does not allow connection ===
 
=== Why the battery dies out fasterBad Antenna ===
=== Why the battery dies out fasterBad Antenna ===
 
To help improve the efficiency of your battery click on the link below to try multiple ways to help keep your battery strong:=== Incorrect firmware ===
To help improve the efficiency of your battery click on the link below to try multiple ways to help keep your battery strong:=== Incorrect firmware ===
 
[http://www.pcmag.com/article2/0,2817,2367542,00.asp|Battery Efficiency Improvements]=== Motherboard is bad ===
[http://www.pcmag.com/article2/0,2817,2367542,00.asp|Battery Efficiency Improvements]=== Motherboard is bad ===
 
== No Sound From Phone is frozen ==
== No Sound From Phone is frozen ==
 
''The phone=== RAM is not making sound when it should''full ===
''The phone=== RAM is not making sound when it should''full ===
 
=== The phone is mutedUsing too many applications at one time ===
=== The phone is mutedUsing too many applications at one time ===
 
On the top left side there is a pair of buttons that can change the volume of your phone. To make your phone louder press the upper button. If you want to make your phone quiet, tap the bottom button.=== Bad video driver ===
On the top left side there is a pair of buttons that can change the volume of your phone. To make your phone louder press the upper button. If you want to make your phone quiet, tap the bottom button.=== Bad video driver ===
 
== WiFi Connectivity Issues ===== Motherboard is bad ===
== WiFi Connectivity Issues ===== Motherboard is bad ===
 
''Your device cannot connect to WiFi''== Phone is overly hot ==
''Your device cannot connect to WiFi''== Phone is overly hot ==
 
=== WiFiBattery is not enableddefective ===
=== WiFiBattery is not enableddefective ===
 
Go to a place that you know has wifi connection and attempt to connect to it. If you have trouble doing so click on the link below to get your phone connected to wifi: [http://www.samsung.com/uk/support/skp/faq/1058575|Samsung Wifi Support]=== Prolonged application usage ===
Go to a place that you know has wifi connection and attempt to connect to it. If you have trouble doing so click on the link below to get your phone connected to wifi: [http://www.samsung.com/uk/support/skp/faq/1058575|Samsung Wifi Support]=== Prolonged application usage ===
 
=== ThereBattery is no active WiFiovercharged ===
=== ThereBattery is no active WiFiovercharged ===
 
In order to connect to WiFi, your device needs to be in an area that has WiFi. Common areas are your house or a coffee shop. If the area you are in does not have active WiFi, you will not be able to connect to WiFi. Try moving to an area that you know has WiFi and attempting to connect.== Battery loses charge quickly ==
In order to connect to WiFi, your device needs to be in an area that has WiFi. Common areas are your house or a coffee shop. If the area you are in does not have active WiFi, you will not be able to connect to WiFi. Try moving to an area that you know has WiFi and attempting to connect.== Battery loses charge quickly ==
 
== Camera is unresponsive ===== Prolonged application usage ===
== Camera is unresponsive ===== Prolonged application usage ===
 
"You cannot take any pictures on the phone"

=== The camera page closes unexpectedly ===

If your camera closes for no reason try resetting your phone by turning it off and on again. If the problem still persists you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.

=== The camera page shows a blank screen ===

If the camera screen is black or any other solid color try turning your phone off and on again. If the camera screen is still acting up you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.

=== The camera
=== Battery is broken or damageddefective ===

If either of the cameras are cracked or damaged they might need to be replaced. To see a guide on how to replace your cameras click on the link below: [guide|37506|Front Camera Replacement]
"You cannot take any pictures on the phone"

=== The camera page closes unexpectedly ===

If your camera closes for no reason try resetting your phone by turning it off and on again. If the problem still persists you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.

=== The camera page shows a blank screen ===

If the camera screen is black or any other solid color try turning your phone off and on again. If the camera screen is still acting up you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.

=== The camera
=== Battery is broken or damageddefective ===

If either of the cameras are cracked or damaged they might need to be replaced. To see a guide on how to replace your cameras click on the link below: [guide|37506|Front Camera Replacement]

To undo the changes made by this version, click 'Revert Changes.' This will automatically restore the previous version of this guide.

Revert Changes