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Revision to Samsung Galaxy Alpha Troubleshooting

Nicholas Monroe

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== Galaxy Alpha Won't Turn On ====Phone will not turn on==
== Galaxy Alpha Won't Turn On ====Phone will not turn on==
 
''The Alpha will===Battery is not turn on''charged===
''The Alpha will===Battery is not turn on''charged===
 
=== The battery===Battery is dead ===defective===
=== The battery===Battery is dead ===defective===
 
Make sure the battery is fully charged. If you need to replace the battery, consult our guide here: [guide|36858|Galaxy Alpha Battery Replacement]===Water Damage===
Make sure the battery is fully charged. If you need to replace the battery, consult our guide here: [guide|36858|Galaxy Alpha Battery Replacement]===Water Damage===
 
=== The phone has been damaged by water ======Motherboard is bad===
=== The phone has been damaged by water ======Motherboard is bad===
 
Take the battery out of your device. If there appears to be any liquid in the phone, or the white square is now pink (example shown [http://www.fixedbyvonnie.com/wp-content/uploads/2014/03/fixedbyvonnie-samsung-galaxy-s4-battery-usb-cover-removed.jpg|here]), the phone==Phone has probably been water damaged.poor reception==
Take the battery out of your device. If there appears to be any liquid in the phone, or the white square is now pink (example shown [http://www.fixedbyvonnie.com/wp-content/uploads/2014/03/fixedbyvonnie-samsung-galaxy-s4-battery-usb-cover-removed.jpg|here]), the phone==Phone has probably been water damaged.poor reception==
 
== Galaxy Alpha Has a Shorter Battery Life =====In location that does not allow connection===
== Galaxy Alpha Has a Shorter Battery Life =====In location that does not allow connection===
 
''The Galaxy Alpha dies faster than usual''===Bad Antenna===
''The Galaxy Alpha dies faster than usual''===Bad Antenna===
 
=== Why the battery dies out faster ======Incorrect firmware===
=== Why the battery dies out faster ======Incorrect firmware===
 
To help improve the efficiency of your battery click on the link below to try multiple ways to help keep your battery strong:===Motherboard is bad===
To help improve the efficiency of your battery click on the link below to try multiple ways to help keep your battery strong:===Motherboard is bad===
 
[http://www.pcmag.com/article2/0,2817,2367542,00.asp|Battery Efficiency Improvements]==Phone is frozen==
[http://www.pcmag.com/article2/0,2817,2367542,00.asp|Battery Efficiency Improvements]==Phone is frozen==
 
== No Sound From Phone =====RAM is full===
== No Sound From Phone =====RAM is full===
 
''The phone is not making sound when it should''===Using too many applications at one time===
''The phone is not making sound when it should''===Using too many applications at one time===
 
=== The phone is muted ======Bad video driver===
=== The phone is muted ======Bad video driver===
 
On the top left side there===Motherboard is a pair of buttons that can change the volume of your phone. To make your phone louder press the upper button. If you want to make your phone quiet, tap the bottom button.bad===
On the top left side there===Motherboard is a pair of buttons that can change the volume of your phone. To make your phone louder press the upper button. If you want to make your phone quiet, tap the bottom button.bad===
 
== WiFi Connectivity Issues ====Phone is overly hot==
== WiFi Connectivity Issues ====Phone is overly hot==
 
''Your device cannot connect to WiFi''===Battery is defective===
''Your device cannot connect to WiFi''===Battery is defective===
 
=== WiFi is not enabled ======Prolonged application usage===
=== WiFi is not enabled ======Prolonged application usage===
 
Go to a place that you know has wifi connection and attempt to connect to it. If you have trouble doing so click on the link below to get your phone connected to wifi: [http://www.samsung.com/uk/support/skp/faq/1058575|Samsung Wifi Support]===Battery is overcharged===
Go to a place that you know has wifi connection and attempt to connect to it. If you have trouble doing so click on the link below to get your phone connected to wifi: [http://www.samsung.com/uk/support/skp/faq/1058575|Samsung Wifi Support]===Battery is overcharged===
 
=== There is no active WiFi =====Battery loses charge quickly==
=== There is no active WiFi =====Battery loses charge quickly==
 
In order to connect to WiFi, your device needs to be in an area that has WiFi. Common areas are your house or a coffee shop. If the area you are in does not have active WiFi, you will not be able to connect to WiFi. Try moving to an area that you know has WiFi and attempting to connect.===Prolonged application usage===
In order to connect to WiFi, your device needs to be in an area that has WiFi. Common areas are your house or a coffee shop. If the area you are in does not have active WiFi, you will not be able to connect to WiFi. Try moving to an area that you know has WiFi and attempting to connect.===Prolonged application usage===
 
== Camera===Battery is unresponsive ==

"You cannot take any pictures on the phone"

=== The camera page closes unexpectedly ===

If your camera closes for no reason try resetting your phone by turning it off and on again. If the problem still persists you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.

=== The camera page shows a blank screen ===

If the camera screen is black or any other solid color try turning your phone off and on again. If the camera screen is still acting up you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.

=== The camera is broken or damaged ===

If either of the cameras are cracked or damaged they might need to be replaced. To see a guide on how to replace your cameras click on the link below: [guide|37506|Front Camera Replacement]
defective===
== Camera===Battery is unresponsive ==

"You cannot take any pictures on the phone"

=== The camera page closes unexpectedly ===

If your camera closes for no reason try resetting your phone by turning it off and on again. If the problem still persists you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.

=== The camera page shows a blank screen ===

If the camera screen is black or any other solid color try turning your phone off and on again. If the camera screen is still acting up you may need to do a factory reboot. Note: Before attempting a reboot make sure that all of your important files are backed up on another device so they aren't accidentally deleted.

=== The camera is broken or damaged ===

If either of the cameras are cracked or damaged they might need to be replaced. To see a guide on how to replace your cameras click on the link below: [guide|37506|Front Camera Replacement]
defective===

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