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Revision to Roku XD 2050X Troubleshooting

William

''There is no power to the device.''
-=== The power cable is not inserted properly. ===
+=== Power Cable Not Seated Properly ===
Make sure that you have plugged the power cable in properly. First, remove the power cable from both the wall outlet and the device, and wait approximately twenty seconds. Then, plug the power cord into a wall outlet, ensuring that the plug is seated firmly into the proper outlet. If you are using a power strip or surge protector, be sure that the strip is switched on and plugged in. Next, insert the power cable into the port marked “DC in” on the device, and make sure it is seated firmly.
-=== The power cable does not work. ===
+=== Faulty Power Cable ===
-If you have inserted the power cable properly but the device still will not turn on, you may have a bad power cable. First, try plugging the cable into an outlet in a different room of your house. You may have a bad electrical outlet! If you are plugging your Roku into a surge protector/power strip, try using a different power strip, or plugging the device directly into a wall outlet. If the Roku still won’t turn on, another thing that you might try in this case is to borrow a power cable from another Roku XD device. If the borrowed power cable works, this probably means that the one that came with your device no longer functions. At this point you need to replace your power cable. Do not attempt to repair your power cable, as this could result in property loss, serious injury, or even death.
+If you have inserted the power cable properly but the device still will not turn on, you may have a bad power cable. First, try plugging the cable into an outlet in a different room of your house. You may have a bad electrical outlet! If you are using a surge protector/power strip, try using either a different power strip or a wall outlet. If the Roku still won’t turn on, another thing that you might try in this case is to borrow a power cable from another Roku XD device. If the borrowed power cable works, this probably means that the one that came with your device no longer functions. At this point you need to replace your power cable. Do not attempt to repair your power cable, as this could result in property loss, serious injury, or even death.
-=== I’ve followed the previous steps, but my device still won’t turn on! ===
+=== Faulty Power Port ===
-If you have determined that the power cable is not the source of the problem, your last option may be to replace the power cable port itself. This involves disassembling the device, and a bit of soldering. Don’t worry, we’ll show you how to [guide|0|replace this port].
+If you have determined that the power cable is not the source of the problem, your last option may be to [guide|0|replace the power port]
-=== My Roku still won’t turn on! ===
+=== Faulty Motherboard ===
-If you have followed all of the previous steps and the device still won’t turn on, your options are limited. You might want to read further into this troubleshooting guide, and the subsequent repair guides, to learn how to replace the motherboard in the device, as this is the primary component of the Roku XD. Otherwise, you will have to purchase a new Roku XD.
+If you have determined that the neither power cable nor the power port is the source of the problem, then it is possible that one or more integrated components on the motherboard have failed. This is not something that you will be able to fix. You will need to [guide|0|replace the motherboard] or replace the Roku.
+
+To reset the remote and Roku, first remove the remote batteries. Then, press and hold each button on the remote control for fi== Remote Not Responding ==
== Remote Not Responding ==
=== Batteries Are Bad ===
-Replace the bad batteries with new ones
+Replace the bad batteries with new ones.
=== Remote and Roku Need to Be Reset ===
If you have ensured that the batteries, terminals, and IR LED are not the problem, then it is possible that one or more integrated components on the circuit board have failed. This is not something that you will be able to fix. You will need to [guide|0|replace the circuit board] or replace the remote.
+== Roku Will Not Display Video ==
+
+''You can hear the program, but the screen is blank.''
+
+=== Incorrect RCA Cable Connection ===
+
+Double check your RCA connections. Make sure the cables are connected to correct color coded jacks on both the Roku and your TV. Red to Red, White to White, and Yellow to Yellow
+
+=== HDMI Cable Not Seated Properly ===
+
+Double check your HDMI connections on both the Roku and your TV. One end at a time, Unplug your HDMI cable from the Roku and your TV, and reinsert ensuring that the cable is seated properly.
+
+=== Faulty RCA or HDMI Cable ===
+
+If you have ensured that the cables are hooked up correctly / seated properly, and you still have no video, then replace the cables with new ones.
+
+=== Faulty RCA Port ===
+
+If you have ensured that the cables are hooked up correctly / seated properly, and replaced the cables entirely, then it is possible that RCA video port (the yellow one) on the motherboard has failed. You will have to [guide|0|replace the video port]
+
+=== Bad Motherboard ===
+
+If you have ensured that the cables are hooked up correctly / seated properly, and replaced the cables entirely, and you have replaced the RCA video port then it is possible that one or more integrated components on the motherboard have failed. This is not something that you will be able to fix. You will need to [guide|0|replace the motherboard] or replace the Roku.
+
+== Roku Will Not Play Sound ==
+
+''You can see the program, but there no audio.''
+
+=== The Volume Is Too Low ===
+
+Ensure that the volume is not muted or simply turned down too low to hear.
+
+=== RCA Cables Not Properly Seated ===
+
+Double check your RCA connections. Make sure the cables are connected to correct color coded jacks and seated properly on both the Roku and your TV.
+
+=== HDMI Cable Not Properly Seated ===
+
+Double check your HDMI connections on both the Roku and your TV. One end at a time, Unplug your HDMI cable from the Roku and your TV, and reinsert ensuring that the cable is seated properly.
+
+=== Faulty RCA or HDMI Cable ===
+
+If you have ensured that the cables are hooked up correctly / seated properly, and you still have no audio, then replace the cables with new ones.
+
+=== Faulty RCA Port ===
+
+If you have ensured that the cables are hooked up correctly / seated properly, and replaced the cables entirely, then it is possible that one or both of the RCA audio ports (the red and white ones)on the motherboard have failed. You will have to [guide|0|replace the audio port]
+
+=== Faulty Motherboard ===
+
+If you have ensured that the cables are hooked up correctly / seated properly, and replaced the cables entirely, and you have replaced the RCA audio ports, then it is possible that one or more integrated components on the motherboard have failed. This is not something that you will be able to fix. You will need to [guide|0|replace the motherboard] or replace the Roku.
+
== Roku Will Not Connect to Wired Internet ==
If using a wired connection for the Roku XD, check to ensure that the ethernet cable is fully plugged in on both the Roku side and the source side.
-=== Ethernet Cable is Faulty ===
+=== Faulty Ethernet Cable ===
-If this does not solve the problem, the ethernet cable itself may be damaged or malfunctioning. To test this, you will need another device (computer, laptop, etc.) to plug the ethernet cable into. If the other device cannot find connectivity through the cable, the cable is malfunctioning and will need to be replaced. If the other device can find it, then reseat the cable in the Roku XD and continue.
+If the previous step does not solve the problem, the ethernet cable itself may be damaged or malfunctioning. To test this, you will need another device (computer, laptop, etc.) to plug the ethernet cable into. If the other device cannot find connectivity through the cable, the cable is malfunctioning and will need to be replaced. If the other device can find it, then reseat the cable in the Roku XD and continue.
-=== Bad Ethernet Port ===
+=== Faulty Ethernet Port ===
-If previous steps have not resolved a wired connection problem, it is possible that the Ethernet port has failed. You will have to [guide|0|replace the Ethernet port].
+If previous steps have not resolved a wired connection problem, it is possible that the Ethernet port has failed. You will need to [guide|0|replace the Ethernet port].
+
+=== Faulty Motherboard ===
+
+If you have ensured that the cables are hooked up correctly / seated properly, and replaced the cables entirely, and you have replaced the Ethernet port, then it is possible that one or more integrated components on the motherboard have failed. This is not something that you will be able to fix. You will need to [guide|0|replace the motherboard] or replace the Roku.
== Roku Will Not Connect to Wireless Internet ==
''The device has power and displays, but does not show connectivity over wireless internet.''
-=== Internet is Not Available ===
+=== Internet Is Not Available ===
Make sure that your local wifi connection is active and valid. This may require resetting your router or modem. Attempt to connect to wireless internet with a different device to ensure connectivity is possible.
-=== Internet is Available, But My Device Will Not Connect To It ===
+=== Roku Not Connected to Wifi ===
-Make sure the Roku XD is set to connect to the correct network, and ensure the password is entered properly.
+If the internet is available, but you cannot connect the ocu to it, make sure the Roku XD is set to connect to the correct network, and ensure the password is entered properly.
-=== Bad Wifi Antenna ===
+=== Faulty Wifi Antenna ===
-If the above has not solved the problem, you will either need to rely on a wired connection or to attempt a repair. The wifi antenna is integrated into the motherboard, so you will need to [guide|0|replace the board] or replace the Roku.
-
-== Roku Will Not Display Video ==
-
-''You can hear the program, but the screen is blank.''
-
-=== Incorrect RCA Cable Connection ===
-
-Double check your RCA connections. Make sure the cables are connected to correct color coded jacks on both the Roku and your TV. Red to Red, White to White, and Yellow to Yellow
-
-=== HDMI Cable Not Seated Properly ===
-
-Double check your HDMI connections on both the Roku and your TV. One end at a
-
-time, Unplug your HDMI cable from the Roku and your TV, and reinsert ensuring that the cable is seated properly.
-
-=== Faulty RCA or HDMI Cable ===
-
-If you have ensured that the cables are hooked up correctly / seated properly, and you still have no video, then replace the cables with new ones.
-
-=== Bad RCA Port ===
-
-If you have ensured that the cables are hooked up correctly / seated properly, and replaced the cables entirely, then it is possible that RCA video port (the yellow one) on the motherboard has failed. You will have to [guide|0|replace the port].
-
-=== Bad Motherboard ===
-
-If you have ensured that the cables are hooked up correctly / seated properly, and replaced the cables entirely, and you have replaced the RCA video port then it is possible that one or more integrated components on the motherboard have failed. This is not something that you will be able to fix. You will need to [guide|0|replace the board] or replace the Roku.
-
-== Roku Will Not Play Sound ==
-
-''You can see the program, but there no audio.''
-
-=== The Volume is Too Low ===
-
-Ensure that the volume is not muted or simply turned down too low to hear.
-
-=== RCA Cables Not Seated Properly ===
-
-Double check your RCA connections. Make sure the cables are connected to correct color coded jacks and seated properly on both the Roku and your TV.
-
-=== HDMI Cable Not Seated Properly ===
-
-Double check your HDMI connections on both the Roku and your TV. One end at a time, unplug your HDMI cable from the Roku and your TV, and reinsert ensuring that the cable is seated properly.
-
-=== Faulty RCA or HDMI Cable ===
-
-If you have ensured that the cables are hooked up correctly / seated properly, and you still have no audio, then replace the cables with new ones.
-
-=== Bad RCA Port ===
-
-If you have ensured that the cables are hooked up correctly / seated properly, and replaced the cables entirely, then it is possible that one or both of the RCA audio ports (the red and white ones)on the motherboard have failed. You will have to [guide|0|replace the port].
-
-=== Bad Motherboard ===
-
-If you have ensured that the cables are hooked up correctly / seated properly, and replaced the cables entirely, and you have replaced the RCA audio ports, then it is possible that one or more integrated components on the motherboard have failed. This is not something that you will be able to fix. You will need to [guide|0|replace the board] or replace the Roku.
+If the above steps have not solved the problem, you will either need to rely on a wired connection or to attempt a repair. The wifi antenna is integrated into the motherboard, so you will need to [guide|0|replace the motherboard] or replace the Roku.
'''Back to [[Topic:Roku_XD_2050X|Device Page]]'''

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