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Revision to Roku XD 2050X Troubleshooting

Ash

Steps to solution
-== Problem 4 ==
+== Roku Will Not Connect to Wired Internet ==
-''Problem brief description.''
+''The device has power and displays, but does not show connectivity over wired internet.''
-=== possible cause 1 ===
+=== Internet Is Not Available ===
-Steps to solution
+Make sure that your local internet connection is active and valid. This may require resetting your router or modem.
-=== possible cause 2 ===
+=== Ethernet Cable Is Not Properly Seated ===
-Steps to solution
+If using a wired connection for the Roku XD, check to ensure that the ethernet cable is fully plugged in on both the Roku side and the source side.
-=== possible cause 3 ===
+=== Ethernet Cable is Faulty ===
-Steps to solution
+If this does not solve the problem, the ethernet cable itself may be damaged or malfunctioning. To test this, you will need another device (computer, laptop, etc.) to plug the ethernet cable into. If the other device cannot find connectivity through the cable, the cable is malfunctioning and will need to be replaced. If the other device can find it, then reseat the cable in the Roku XD and continue.
-=== possible cause 4 ===
+=== Bad Ethernet Port ===
-Steps to solution
+If previous steps have not resolved a wired connection problem, it is possible that the Ethernet port has failed. You will have to [guide|0|replace the Ethernet port].
+
+== Roku Will Not Connect to Wireless Internet ==
+
+''The device has power and displays, but does not show connectivity over wireless internet.''
+
+=== Internet is Not Available ===
+
+Make sure that your local wifi connection is active and valid. This may require resetting your router or modem. Attempt to connect to wireless internet with a different device to ensure connectivity is possible.
+
+=== Internet is Available, But My Device Will Not Connect To It ===
+
+Make sure the Roku XD is set to connect to the correct network, and ensure the password is entered properly.
+
+=== Bad Wifi Antenna ===
+
+If the above has not solved the problem, you will either need to rely on a wired connection or to attempt a repair. The wifi antenna is integrated into the motherboard, so you will need to [guide|0|replace the board] or replace the Roku.
== Roku Will Not Display Video ==
=== HDMI Cable Not Seated Properly ===
-Double check your HDMI connections on both the Roku and your TV. One end at a time, Unplug your HDMI cable from the Roku and your TV, and reinsert ensuring that the cable is seated properly.
+Double check your HDMI connections on both the Roku and your TV. One end at a time, unplug your HDMI cable from the Roku and your TV, and reinsert ensuring that the cable is seated properly.
=== Faulty RCA or HDMI Cable ===

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