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Revision to Huawei SnapTo G-620 Troubleshooting

Brian Omer Uzan

 
[toc]
 
[summary]Released in April 2015. Model number G620-82.[/summary]
 
 
''You have difficulty getting the phone battery to charge.''
 
=== Cause 1Charging Cable is Faulty ===
=== Cause 1Charging Cable is Faulty ===
 
Advice 1The problem may not be the Snapto. The charger cable itself can be faulty. Try charging another device with the same cable. If the device does not charge properly, then the charger is at fault. See if the SnapTo charges with a different cable.
Advice 1The problem may not be the Snapto. The charger cable itself can be faulty. Try charging another device with the same cable. If the device does not charge properly, then the charger is at fault. See if the SnapTo charges with a different cable.
 
=== Cause 2Battery is Faulty ===
=== Cause 2Battery is Faulty ===
 
Advice 2Try charging the SnapTo with a cable that you know works. If the device does not charge, then the battery may be at fault. A faulty battery needs to be replaced.
Advice 2Try charging the SnapTo with a cable that you know works. If the device does not charge, then the battery may be at fault. A faulty battery needs to be replaced.
 
== Camera Shutter Delay ==
''Your camera has lag between pressing the shutter and taking the photo.''
 
=== Cause 1Too Many Apps Running ===
=== Cause 1Too Many Apps Running ===
 
Advice 1Sometimes photos aren't taken instantly. The SnapTo may have too many applications running at the same time. This may cause delay in user input, like swiping or taking photos. Try closing other applications before taking photos with the camera. This can be done using the Phone Accelerator in the Phone Manager menu.

=== Low Battery ===

To save battery life, some devices will not function completely. If you experience shutter delay or cannot open the camera app, try plugging your phone into the charger. Try taking photos again when the SnapTo is charged.

=== Different Camera App ===

The SnapTo comes packaged with an official camera app. Using camera apps other than the official one can cause delays. Try taking photos with the official camera application.

=== Camera is Faulty ===

The phone's camera may have become dysfunctional. A dysfunctional camera needs to be replaced
.
Advice 1Sometimes photos aren't taken instantly. The SnapTo may have too many applications running at the same time. This may cause delay in user input, like swiping or taking photos. Try closing other applications before taking photos with the camera. This can be done using the Phone Accelerator in the Phone Manager menu.

=== Low Battery ===

To save battery life, some devices will not function completely. If you experience shutter delay or cannot open the camera app, try plugging your phone into the charger. Try taking photos again when the SnapTo is charged.

=== Different Camera App ===

The SnapTo comes packaged with an official camera app. Using camera apps other than the official one can cause delays. Try taking photos with the official camera application.

=== Camera is Faulty ===

The phone's camera may have become dysfunctional. A dysfunctional camera needs to be replaced
.
 
== Poor Speaker Quality ==
 
''Your audio is mufflednot playing, or is muffled and distorted.''
''Your audio is mufflednot playing, or is muffled and distorted.''
 
=== Cause 1Volume is Completely Off ===
=== Cause 1Volume is Completely Off ===
 
Advice 1Make sure that the SnapTo's audio is on using the volume buttons on the right side of the device.

=== Speaker is Disabled ===

If you have recently connected your SnapTo to another speaker, such as a television or a Bluetooth headset, then audio might still be coming from that device. Try disabling Bluetooth on the SnapTo, and then listening again.

=== Sound File is Bad ===

The audio of the music or video you're listening to may be low quality. Try plugging in working headphones and listening to the same audio. If the quality is still bad, then the speaker might not be the problem.

=== Dirty Speakers ===

There may be dust or dirt in the speakers reducing the sound quality. Remove the back cover of your SnapTo and blow pressurized air at the speaker to remove these particles.

=== Speaker is Faulty ===

The speaker may be dysfunctional. If the above advice did not improve quality, consider replacing the speaker
.
Advice 1Make sure that the SnapTo's audio is on using the volume buttons on the right side of the device.

=== Speaker is Disabled ===

If you have recently connected your SnapTo to another speaker, such as a television or a Bluetooth headset, then audio might still be coming from that device. Try disabling Bluetooth on the SnapTo, and then listening again.

=== Sound File is Bad ===

The audio of the music or video you're listening to may be low quality. Try plugging in working headphones and listening to the same audio. If the quality is still bad, then the speaker might not be the problem.

=== Dirty Speakers ===

There may be dust or dirt in the speakers reducing the sound quality. Remove the back cover of your SnapTo and blow pressurized air at the speaker to remove these particles.

=== Speaker is Faulty ===

The speaker may be dysfunctional. If the above advice did not improve quality, consider replacing the speaker
.
 
== Microphone Static ==
''You have difficulty being heard clearly on the phone.''
 
=== Cause 1Muted Microphone ===
=== Cause 1Muted Microphone ===
 
Advice 1Your microphone may be set to mute. Make sure the microphone is enabled when you place a call.

=== Bad Reception ===

Areas with poor phone service can cause microphone static. Make sure you're in an area covered by your phone service provider when you place a call.

=== Dirty Microphone ===

The microphone may be dirty. Try blowing air into the microphone to clear it of dirt and dust.

=== Faulty Microphone ===

The microphone may be dysfunctional or worn. A faulty microphone needs to be replaced
.
Advice 1Your microphone may be set to mute. Make sure the microphone is enabled when you place a call.

=== Bad Reception ===

Areas with poor phone service can cause microphone static. Make sure you're in an area covered by your phone service provider when you place a call.

=== Dirty Microphone ===

The microphone may be dirty. Try blowing air into the microphone to clear it of dirt and dust.

=== Faulty Microphone ===

The microphone may be dysfunctional or worn. A faulty microphone needs to be replaced
.
 
== Phone Won't Turn On ==
''Your phone is completely unresponsive to the ON button.''
 
=== Cause 1Empty Battery ===

The SnapTo cannot turn on without battery. Try charging the phone before turning it on.

=== Battery is Faulty ===

See the the [[Huawei SnapTo G-620 Troubleshooting#Section_Failure_to_Charge|"Failure to Charge"]] section of this troubleshooting guide.

=== Motherboard is Faulty
===
=== Cause 1Empty Battery ===

The SnapTo cannot turn on without battery. Try charging the phone before turning it on.

=== Battery is Faulty ===

See the the [[Huawei SnapTo G-620 Troubleshooting#Section_Failure_to_Charge|"Failure to Charge"]] section of this troubleshooting guide.

=== Motherboard is Faulty
===
 
Advice 1If the phone is charged but will not turn on, then it may have a bad motherboard. Bad motherboards have to be replaced.
Advice 1If the phone is charged but will not turn on, then it may have a bad motherboard. Bad motherboards have to be replaced.

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