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Revision to Dell XPS 17 L702X Troubleshooting

Tony Thai

=== WiFi is not turned on ===
 
Check to see if the wireless status light is turned on. If the light is turned on, the wireless is on and if not, the wireless is turned off. If the wireless light is off, click both "Fn"'''Fn''' and "F2"'''F2''' to enable the wireless.
Check to see if the wireless status light is turned on. If the light is turned on, the wireless is on and if not, the wireless is turned off. If the wireless light is off, click both "Fn"'''Fn''' and "F2"'''F2''' to enable the wireless.
 
=== Wireless router is either off or not plugged in ===
 
Go to your wireless router and see if it is on. If the wireless router is not on, check to see if the router is plugged into an outlet. Once it is plugged in, push the power button/switch'''power button''' /switch to turn on the router. Check the indicator lights on the modem to see if it is functioning properly. Once it is working properly, attempt to connect to the wireless router.
Go to your wireless router and see if it is on. If the wireless router is not on, check to see if the router is plugged into an outlet. Once it is plugged in, push the power button/switch'''power button''' /switch to turn on the router. Check the indicator lights on the modem to see if it is functioning properly. Once it is working properly, attempt to connect to the wireless router.
 
=== Password to WiFi is incorrect ===
=== Drivers are out of date ===
 
First, check and see if your drivers are out of date. In order to do so, click the Start'''Start''' button and select the Control Panel'''Control Panel''' button. Then click System'''System and SecuritySecurity''' and afterwards click onon''' Device ManagersManagers'''. Scroll down to Network Adapters'''Network Adapters''' and expand it. Once you do that, right click on thethe''' Wireless Network AdapterAdapter''' and select properties. After that click the Driver'''Driver''' tab and check the driver version. If the driver version is out of date, click Update Driver'''Update Driver''' to update the driver. Then retry connecting to the wireless router.
First, check and see if your drivers are out of date. In order to do so, click the Start'''Start''' button and select the Control Panel'''Control Panel''' button. Then click System'''System and SecuritySecurity''' and afterwards click onon''' Device ManagersManagers'''. Scroll down to Network Adapters'''Network Adapters''' and expand it. Once you do that, right click on thethe''' Wireless Network AdapterAdapter''' and select properties. After that click the Driver'''Driver''' tab and check the driver version. If the driver version is out of date, click Update Driver'''Update Driver''' to update the driver. Then retry connecting to the wireless router.
 
== Unable to wake up from sleep mode ==
If you have no saved work, the simplest way to get your computer back on is to do a hard reset.
 
1. Hold the power'''power''' button until it completely shuts down, then let go
1. Hold the power'''power''' button until it completely shuts down, then let go
 
2. Press the power'''power''' button to turn on the computer
2. Press the power'''power''' button to turn on the computer
 
A black screen with white letter might show up after starting up the computer, asking if you would like to start the computer in “Safe Mode.”'''Safe Mode'''. If you had no other troubleshooting other than not being able to come back from sleep mode, it is safe to “Start'''Start Windows Normally”Normally'''
A black screen with white letter might show up after starting up the computer, asking if you would like to start the computer in “Safe Mode.”'''Safe Mode'''. If you had no other troubleshooting other than not being able to come back from sleep mode, it is safe to “Start'''Start Windows Normally”Normally'''
 
=== Change Power Setting to Sign In when you return from sleep mode ===
This is a work around way to prepare your laptop to come back from sleep mode.
 
Press “Start”'''Start''' then type in “Power Settings”'''Power Settings''' in the search bar then press “Enter”'''Enter''' on your keyboard. Once the Power Options window is opened, look on the left side and click on “Require'''Require a password on wakeup”wakeup''' click on “Changeon''' Change Settings that are currently unavailable”unavailable''' and choose the option “Require'''Require a password (recommended)”recommended)''' then “Save changes”'''Save changes''' on bottom right.
Press “Start”'''Start''' then type in “Power Settings”'''Power Settings''' in the search bar then press “Enter”'''Enter''' on your keyboard. Once the Power Options window is opened, look on the left side and click on “Require'''Require a password on wakeup”wakeup''' click on “Changeon''' Change Settings that are currently unavailable”unavailable''' and choose the option “Require'''Require a password (recommended)”recommended)''' then “Save changes”'''Save changes''' on bottom right.
 
After this is done, when the laptop is in sleep mode, HOLD a printable key (such as the space bar) and then press the power button to resume.
=== Change Refresh Rate ===
 
Some users experience this problem at 120 Hz monitor refresh rate. Although a lower refresh rate is not optimal, changing the refresh rate to 60 Hz may solve the issue. Right-click an empty area on the desktop and select "Screen Resolution"'''Screen Resolution''' then click the words "Advanced settings"'''Advanced settings'''.
Some users experience this problem at 120 Hz monitor refresh rate. Although a lower refresh rate is not optimal, changing the refresh rate to 60 Hz may solve the issue. Right-click an empty area on the desktop and select "Screen Resolution"'''Screen Resolution''' then click the words "Advanced settings"'''Advanced settings'''.
 
Click the "Monitor"'''Monitor''' tab, then under "Monitor Settings"'''Monitor Settings''' select a "Screen'''Screen refresh rate:"rate''': to 60 Hertz. Click "Apply"'''Apply''' then "Save"'''Save'''.
Click the "Monitor"'''Monitor''' tab, then under "Monitor Settings"'''Monitor Settings''' select a "Screen'''Screen refresh rate:"rate''': to 60 Hertz. Click "Apply"'''Apply''' then "Save"'''Save'''.
 
=== Driver Update ===
 
Inability to wake up from sleep mode is common in the Dell XPS 17 L702X model and other Dell models with NVIDIA cards for 3D display when the user has the the refresh rate set to 120 Hz. While changing the refresh rate might solve this problem, updating the driver to the latest version that fully supports 120 Hz refresh rate on 3D monitors may be a better solution. Visit http://www.nvidia.com/download/index.aspx and[http://www.nvidia.com/download/index.aspx]and under Option 1 select the following for each criteria:
Inability to wake up from sleep mode is common in the Dell XPS 17 L702X model and other Dell models with NVIDIA cards for 3D display when the user has the the refresh rate set to 120 Hz. While changing the refresh rate might solve this problem, updating the driver to the latest version that fully supports 120 Hz refresh rate on 3D monitors may be a better solution. Visit http://www.nvidia.com/download/index.aspx and[http://www.nvidia.com/download/index.aspx]and under Option 1 select the following for each criteria:
 
Product Type : GeForce
Language : English (US)
 
Press the green “SEARCH”green''' SEARCH''' button, then find the “DOWNLOAD”'''DOWNLOAD''' button on the page, then “AGREE'''AGREE & DOWNLOAD”DOWNLOAD''' if you agree to NVIDIA’s License agreement.
Press the green “SEARCH”green''' SEARCH''' button, then find the “DOWNLOAD”'''DOWNLOAD''' button on the page, then “AGREE'''AGREE & DOWNLOAD”DOWNLOAD''' if you agree to NVIDIA’s License agreement.
 
Wait until the download is complete, then run the driver update.
=== Unwanted programs in the laptop ===
 
In order to end the "Run once wrapper" press the control, alt, delete'''control''',''' alt''', '''delete''' buttons and scroll down to click on Task Manager'''Task Manager'''. Once you locate the Run'''Run Once WrapperWrapper''' in the process tab, right click and scroll down to end task'''end task'''. When the desktop appears, click on the Start'''Start''' button and in the search bar type Uninstall"Uninstall a programprogram". Select and uninstall WSE_Binkiland"WSE_Binkiland", after the program is uninstalled click the start button again and restart the computer.
In order to end the "Run once wrapper" press the control, alt, delete'''control''',''' alt''', '''delete''' buttons and scroll down to click on Task Manager'''Task Manager'''. Once you locate the Run'''Run Once WrapperWrapper''' in the process tab, right click and scroll down to end task'''end task'''. When the desktop appears, click on the Start'''Start''' button and in the search bar type Uninstall"Uninstall a programprogram". Select and uninstall WSE_Binkiland"WSE_Binkiland", after the program is uninstalled click the start button again and restart the computer.
 
== '''Blue screen of death appears''' ==
=== '''Major hard disk errors''' ===
 
If you experience the blue screen of death, BSOD, you should check for hard disk errors. In order to check, you first go and click the Start'''Start''' button and then click Computer'''Computer'''. After you do that, right click the drive to be checked and click on Properties. Then select the tools tab and click the Check'''Check now button'''button that is under Error-checking. If there is an error detected, select “Automatically'''Automatically fix file system errors”errors'''.
If you experience the blue screen of death, BSOD, you should check for hard disk errors. In order to check, you first go and click the Start'''Start''' button and then click Computer'''Computer'''. After you do that, right click the drive to be checked and click on Properties. Then select the tools tab and click the Check'''Check now button'''button that is under Error-checking. If there is an error detected, select “Automatically'''Automatically fix file system errors”errors'''.
 
=== '''Memory problems''' ===
 
Begin by opening Memory Diagnostics by selecting the Start'''Start''' button and clicking Control Panel'''Control Panel'''. Go to the search bar and type “Memory”. After you type “Memory”, select Diagnose your computer’s memory problems. If a window pops up asking for an administrator password or confirmation, enter the password or provide confirmation. If you choose to run the tool immediately, close all running programs and save all of your work. When you restart your Windows, the Memory Diagnostics Tool will automatically run.
Begin by opening Memory Diagnostics by selecting the Start'''Start''' button and clicking Control Panel'''Control Panel'''. Go to the search bar and type “Memory”. After you type “Memory”, select Diagnose your computer’s memory problems. If a window pops up asking for an administrator password or confirmation, enter the password or provide confirmation. If you choose to run the tool immediately, close all running programs and save all of your work. When you restart your Windows, the Memory Diagnostics Tool will automatically run.
 
=== '''Windows unable to recover''' ===
=== '''Drivers are out of date''' ===
 
If no sound is coming from the speakers when the volume is at a reasonable level then it could be that the audio drivers are out of date. As mentioned before with the wireless issue, the driver needs to be updated. In order to do so, click on the speaker icon'''speaker icon''' in the lower right hand corner of your screen. Then, click on thethe''' speaker iconicon''' that's above the volume bar. The Speakers Properties box will appear, click on Properties'''Properties'''. Once the Realtek High Definition Audio Properties box appears, on the General page that is displayed, click on the Change settings'''Change settings'''. Another Realtek High Definition Audio Properties box will appear. Click on the Driver tab where you will have several options to select. Click the Update Driver'''Update Driver''' and select the first option "search automatically..." when it appears. After you update the driver and still no audio is heard then, the speakers need to be replaced. You can find out how to do that here using [URL|this guide].
If no sound is coming from the speakers when the volume is at a reasonable level then it could be that the audio drivers are out of date. As mentioned before with the wireless issue, the driver needs to be updated. In order to do so, click on the speaker icon'''speaker icon''' in the lower right hand corner of your screen. Then, click on thethe''' speaker iconicon''' that's above the volume bar. The Speakers Properties box will appear, click on Properties'''Properties'''. Once the Realtek High Definition Audio Properties box appears, on the General page that is displayed, click on the Change settings'''Change settings'''. Another Realtek High Definition Audio Properties box will appear. Click on the Driver tab where you will have several options to select. Click the Update Driver'''Update Driver''' and select the first option "search automatically..." when it appears. After you update the driver and still no audio is heard then, the speakers need to be replaced. You can find out how to do that here using [URL|this guide].

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