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Revision to Dell Inspiron N4010 Troubleshooting

Jonathan Sellier

''Your computer takes an unusual amount of time to do offline activities''
 
=== Change Power modeThe Computer is in Battery Saver Mode ===
=== Change Power modeThe Computer is in Battery Saver Mode ===
 
If your computer is set to a battery-saving mode, it may be the throttling the cpu which would lead to slower completion of simple tasks. Power modes can be accessed by clicking on the battery indicator in the lower right of the screen or in Control Panel.
 
=== Check RAM Usage/CPU UseThe Laptop is Using all Available Resources ===
=== Check RAM Usage/CPU UseThe Laptop is Using all Available Resources ===
 
Right click the taskbar and click ''Start Task Manager'' then click the performance tab. You will see some graphs. If CPU usage is over 20% with no applications open and ram usage is over 50% with no applications open then you may need to perform a system restore or upgrade your ram or change your CPU
To perform a system restore open the start menu and search for ''System Restore'' then follow the steps in the wizard. NOTE: This will effectively take your computer back in time before these issues arise and will cause you to loose files created after the time indicated on the restore point. Back-up any data you don’t want lost to a separate drive.
 
=== Clean/ReplaceThe Fan is not Circulating Air Properly ===
=== Clean/ReplaceThe Fan is not Circulating Air Properly ===
 
If the fan isn't working, or not working well, the CPU will heat up and slow performance to manage its heat. This is called thermal throttling and can be solved by cleaning or replacing your fan. Follow the fan replacement guide for the Dell Inspiron N4010
''Your computer dies in less time than the manufacturer indicates''
 
=== Change Power modeComputer Is in High Performance Mode ===
=== Change Power modeComputer Is in High Performance Mode ===
 
Changing your power mode to a high performance setting will use more power than a battery saving mode. If performance is not required then changing the power mode is the easiest way to get better battery life. Power modes can be accessed by clicking on the battery indicator in the lower right of the screen or in Control Panel.
 
=== ReplaceThe Battery is Old and Needs to be Replaced ===
=== ReplaceThe Battery is Old and Needs to be Replaced ===
 
The battery that is dying faster than indicated by manufacturer might be faulty. Batteries also don’t hold capacity as they age. Replace the battery (*dell link*) by following the battery replacement guide.
== Computer will not turn on unless plugged in ==
 
''See aboveThe Laptop turns on and operates as normal once plugged in but cannot stay on when on battery power''
''See aboveThe Laptop turns on and operates as normal once plugged in but cannot stay on when on battery power''
 
=== Check battery contactsBattery is not Making a Good Connection with the Laptop ===
=== Check battery contactsBattery is not Making a Good Connection with the Laptop ===
 
Remove the battery from the underside of the laptop and check to see if any of the contacts are damaged or dirty on either the laptop itself and on the batterybattery. Clean them off with a dry microfiber cloth
Remove the battery from the underside of the laptop and check to see if any of the contacts are damaged or dirty on either the laptop itself and on the batterybattery. Clean them off with a dry microfiber cloth
 
=== ReplaceThe Battery is Broken and Needs to be Replaced ===
=== ReplaceThe Battery is Broken and Needs to be Replaced ===
 
Replace the battery by following the battery replacement guide. Make sure you use Dell batteries (found here) //link to dell battery available to purchase
== Computer will not charge ==
 
=== Change wall outletThe Wire Coming from the power brickPlug to the Power Brick is plugged intoFaulty ===
=== Change wall outletThe Wire Coming from the power brickPlug to the Power Brick is plugged intoFaulty ===
 
=== Replace Power Brick and/orReplace the cord ===with any 3-pronged cord with the appropriate connections. Simply pull the thicker cord out of the power brick and insert a new cord into the slot. Make sure the wire itself can handle the Voltage and Amperage supplied by your pug.
=== Replace Power Brick and/orReplace the cord ===with any 3-pronged cord with the appropriate connections. Simply pull the thicker cord out of the power brick and insert a new cord into the slot. Make sure the wire itself can handle the Voltage and Amperage supplied by your pug.
 
If the power brick=== The Power Brick is not getting warm at all when plugged in, the 3 pronged cord going from the wall to brick might be the issue.Faulty ===
If the power brick=== The Power Brick is not getting warm at all when plugged in, the 3 pronged cord going from the wall to brick might be the issue.Faulty ===
 
=== Replace Motherboard ===If the power brick is broken, it cannot be used to charge the laptop. Buy a new one from Dell [Link] and use that one instead.
=== Replace Motherboard ===If the power brick is broken, it cannot be used to charge the laptop. Buy a new one from Dell [Link] and use that one instead.
 
Follow=== The Motherboard is Broken ===

Follow
the motherboard replacement guideguide.
Follow=== The Motherboard is Broken ===

Follow
the motherboard replacement guideguide.
 
== Certain keys unresponsive ==
 
=== Replace keyboardKeyboard is Broken and Needs to be Replaced ===
=== Replace keyboardKeyboard is Broken and Needs to be Replaced ===
 
Follow the keyboard replacement guide
== Touchpad gestures not working ==
 
Update device drivers through dell's website [Link]=== Drivers are Out-of-Date or clean touchpad with a dry microfiber clothFaulty and Need to be Updated ===
Update device drivers through dell's website [Link]=== Drivers are Out-of-Date or clean touchpad with a dry microfiber clothFaulty and Need to be Updated ===
 
==Update device drivers through dell's website [Link]

=== Touchpad is Dirty ===

Clean touchpad with a dry microfiber cloth

== Sound is not Playing Through the
Speakers not working ==
==Update device drivers through dell's website [Link]

=== Touchpad is Dirty ===

Clean touchpad with a dry microfiber cloth

== Sound is not Playing Through the
Speakers not working ==
 
''Sound should be playing through the speakers but is not''
 
=== Turn up soundSound has been Turned Down to Mute ===
=== Turn up soundSound has been Turned Down to Mute ===
 
In the taskbar click on the speaker icon and drag the slider upwards. You should hear a chime.
 
=== Update driversDrivers are Faulty or Out-of-Date ===
=== Update driversDrivers are Faulty or Out-of-Date ===
 
If this doesn’t work, plug in external speakers/headphones and if that makes sound your speakers are bad, if that doesn’t work you need to update drivers (only if both speakers and headphones are not working)
 
=== Replace speakersSpeakers are Broken ===
=== Replace speakersSpeakers are Broken ===
 
If one speaker works then the other is almost certainly broken and needs to be replaced. Follow the speaker replacement guide.
 
== Screen issuesIssues ==
== Screen issuesIssues ==
 
'' Many common issues reported are associated to its screen. If your screen is in constant BSoD (Blue Screen of Death) or it will not turn on, consider these helpful steps. ''
 
=== Constant BSoD (BlueComputer Has Suffered a Fatal Error and Throws a Blue Screen of DeathDeath (BSoD) ===

For this, first check Error Code Guide on Microsoft’s website. This will tell you nature of the problem. Other fixes include restoring the system, replacing RAM, or even replacing the CPU.

=== Display Is Broken ===

To test, first try an external display on both VGA and HDMI. If this works shows a picture, this means the actual screen could be the problem.
=== Constant BSoD (BlueComputer Has Suffered a Fatal Error and Throws a Blue Screen of DeathDeath (BSoD) ===

For this, first check Error Code Guide on Microsoft’s website. This will tell you nature of the problem. Other fixes include restoring the system, replacing RAM, or even replacing the CPU.

=== Display Is Broken ===

To test, first try an external display on both VGA and HDMI. If this works shows a picture, this means the actual screen could be the problem.
 
For this, first check Error Code Guide on Microsoft’s website.This will tell you nature of the problem. Other fixes include restoring the system, replacing RAM,=== Video Drivers are Out-of-Date or even replacing the CPU.Faulty ===
For this, first check Error Code Guide on Microsoft’s website.This will tell you nature of the problem. Other fixes include restoring the system, replacing RAM,=== Video Drivers are Out-of-Date or even replacing the CPU.Faulty ===
 
=== Screen wont turnTry either reinstalling video drivers and/or re-configuring screen settings. If this still doesn’t work, consider replacing the screen. However, if the screen does not work but the power lights on ===the laptop body are on, consider replacing the laptop’s battery or even replacing the CPU.
=== Screen wont turnTry either reinstalling video drivers and/or re-configuring screen settings. If this still doesn’t work, consider replacing the screen. However, if the screen does not work but the power lights on ===the laptop body are on, consider replacing the laptop’s battery or even replacing the CPU.
 
To resolve, first try external display on both VGA and HDMI. If this works, this means the actual screen could be the problem. Try either reinstalling video drivers and/or re-configuring screen settings. If this still doesn’t work, consider replacing the screen. However, if the screen does not work but the power lights on the laptop body are on, consider replacing the laptop’s battery or even replacing the CPU.=== Serious Hardware Error Preventing Windows from Staring Up ===
To resolve, first try external display on both VGA and HDMI. If this works, this means the actual screen could be the problem. Try either reinstalling video drivers and/or re-configuring screen settings. If this still doesn’t work, consider replacing the screen. However, if the screen does not work but the power lights on the laptop body are on, consider replacing the laptop’s battery or even replacing the CPU.=== Serious Hardware Error Preventing Windows from Staring Up ===
 
If the screen flashes on and the computer begins to make a "beeping" sound use the following guide to determine the issue: https://www.dell.com/support/article/us/en/04/sln293445/understanding-beep-codes-on-a-dell-desktop-pc?lang=en#Intro //this will be hyperlinked with user friendly text like "[Link]" [ [https://www.dell.com/support/article/us/en/04/sln293445/understanding-beep-codes-on-a-dell-desktop-pc?lang=en#Intro|Link] ]
If the screen flashes on and the computer begins to make a "beeping" sound use the following guide to determine the issue: https://www.dell.com/support/article/us/en/04/sln293445/understanding-beep-codes-on-a-dell-desktop-pc?lang=en#Intro //this will be hyperlinked with user friendly text like "[Link]" [ [https://www.dell.com/support/article/us/en/04/sln293445/understanding-beep-codes-on-a-dell-desktop-pc?lang=en#Intro|Link] ]
 
== File Issues ==
''Files are either changing names, locations, or disappearing.''
 
=== Hard drive replacementis Broken and Needs to be Replaced ===
=== Hard drive replacementis Broken and Needs to be Replaced ===
 
Follow our hard drive replacement guide. Please note you must back up any files on the drive, including recording any software keys, especially for Windows. You must also have some sort of installation media created for Windows as you will need to reinstall it after replacing the drive.

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