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Revision to BLU energy x plus Troubleshooting

Joshua Kashinsky

[toc]
 
== Phone will not turn onWill Not Turn On ==
== Phone will not turn onWill Not Turn On ==
 
''The phone will not turn on when you press the power buttonbutton.''
''The phone will not turn on when you press the power buttonbutton.''
 
=== The batteryBattery is bad or drainedNot Holding a Charge ===
=== The batteryBattery is bad or drainedNot Holding a Charge ===
 
If you can charge the phone,phone and see the phone still does not turn onorange/green indicator on, then the battery might be badproblem may lie in the battery.
If you can charge the phone,phone and see the phone still does not turn onorange/green indicator on, then the battery might be badproblem may lie in the battery.
 
=== The Display is badNot Functioning ===
=== The Display is badNot Functioning ===
 
If the battery indicator is fully charged and working properly,working, then the display for the screen might have gone badmay not be functioning. If the sounds for the phone were mutedon prior to the phone not turning onon, then you might not be able to tell iftry calling the displaydevice. If the phone rings, then the screen is just not workingmalfunctioning.
If the battery indicator is fully charged and working properly,working, then the display for the screen might have gone badmay not be functioning. If the sounds for the phone were mutedon prior to the phone not turning onon, then you might not be able to tell iftry calling the displaydevice. If the phone rings, then the screen is just not workingmalfunctioning.
 
See the link to replace the screen.
 
=== Bad motherboardMalfunctioning Motherboard ===
=== Bad motherboardMalfunctioning Motherboard ===
 
If the two solutions above are unsuccessful, then you have a baddefective motherboard. Click [guide|33523|Here]here to see our guide on how to replace the motherboard.
If the two solutions above are unsuccessful, then you have a baddefective motherboard. Click [guide|33523|Here]here to see our guide on how to replace the motherboard.
 
== Broken Screen Replacement ==
 
=== Repair display wire ===''The screen for the phone is broken/cracked.''
=== Repair display wire ===''The screen for the phone is broken/cracked.''
 
A display that=== Front Glass Panel is grayed out or discolored may be caused by a frayed wire. It may not be necessary to replace this wire, repairing it may solve the issue. Click [guide|33431|Here] to see how to do this.Shattered ===
A display that=== Front Glass Panel is grayed out or discolored may be caused by a frayed wire. It may not be necessary to replace this wire, repairing it may solve the issue. Click [guide|33431|Here] to see how to do this.Shattered ===
 
=== Bad display ===First, take a deep breath and check if your phone is still functional. Unfortunately, the PS LCD capacitive touchscreen is fused together so you will have to replace the entire screen as one piece. These parts can be found at [http://www.bluphoneparts.com|bluphoneparts|new_window=true].
=== Bad display ===First, take a deep breath and check if your phone is still functional. Unfortunately, the PS LCD capacitive touchscreen is fused together so you will have to replace the entire screen as one piece. These parts can be found at [http://www.bluphoneparts.com|bluphoneparts|new_window=true].
 
If=== Slow or Lagging Screen ===

It is possible that
the step above does not work,chip inside the display is bad and will needphone, called the motherboard, could be acting strangely causing the LCD screen to lag. You should first perform a hard reset on the phone and then check if the phone is working properly. Otherwise, it may be replaced.a malfunction in the motherboard
If=== Slow or Lagging Screen ===

It is possible that
the step above does not work,chip inside the display is bad and will needphone, called the motherboard, could be acting strangely causing the LCD screen to lag. You should first perform a hard reset on the phone and then check if the phone is working properly. Otherwise, it may be replaced.a malfunction in the motherboard
 
== Blurry Picture Quality ==
 
'' PicturesPictures come out blurry and out of focusfocus.''
'' PicturesPictures come out blurry and out of focusfocus.''
 
=== Dirty camera lensCamera Lens ===
=== Dirty camera lensCamera Lens ===
 
Clean off the camera lens with a cloth.
 
=== There's fogFog in the camera lensCamera Lens ===
=== There's fogFog in the camera lensCamera Lens ===
 
If the phone was in a humid environment, then it could have caused the inside of the camera lens to fog up. Place the phone in a bowl of rice for a day to dry the lens out.
 
=== Camera Module is badNot Working ===
=== Camera Module is badNot Working ===
 
If the steps above doesdo not work, the camera module is badmalfunctioning and will need to be replaced.
If the steps above doesdo not work, the camera module is badmalfunctioning and will need to be replaced.
 
== Distorted or no audioNo Audio ==
== Distorted or no audioNo Audio ==
 
''The sound quality is fuzzy or you can’t hear anything at allall.''
''The sound quality is fuzzy or you can’t hear anything at allall.''
 
=== Loose Connection ===
The speaker itself may be damaged and require replacement.
 
=== Bad motherboardDefective Motherboard ===
=== Bad motherboardDefective Motherboard ===
 
If none of the above solutions work, then the problem most likely lies in the motherboard. Follow [guide|33523|This]this guide to determine how to repair the motherboard.
If none of the above solutions work, then the problem most likely lies in the motherboard. Follow [guide|33523|This]this guide to determine how to repair the motherboard.
 
== Wi-Fi ==
 
''The phone will not connect to Wi-Fi.''
 
Before trying to troubleshoot your BLU Energy X Plus problems, try resetting the phone by turning it off and back on.
 
If restarting your phone does not work, verify that the Wi-Fi you are trying to connect to is working.
 
=== Defective Motherboard ===
 
If restarting your phone does not work, and you have checked to make sure the Wi-Fi you are trying to connect to is functioning, the component in the phone that deals with connectivity is the motherboard and it will need to be replaced.

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