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Revision to Asus Chromebook C300M Troubleshooting

Nicole Pembroke

+[flag|student_owned]
+[title|Asus Chromebook C300M Troubleshooting]
+
+[summary]Laptop manufactured by Asus, running on Google Chromebook OS. Released June of 2014.[/summary]
+
+[toc]
+
+=== Laptop won't turn on ===
+
+Plug in the power adapter and let charge for five to ten minutes. Open the Chromebook and attempt to press the on button. If the Chromebook still refuses to turn on, there may be a battery malfunction (see Battery will not charge for details).
+
+If plugging in the adaptor does not fix the problem, this may possibly mean an issue with the CPU (central processing unit), which will need to be replaced.
+
+=== Battery will not Charge ===
+
+Make sure the power cord is completely connected to the Chromebook. Check for the battery icon on the desktop to see if the battery has begun charging. If the laptop does not register the charge, consider buying a new power adapter.
+
+=== Shuts off when unplugged ===
+
+If the laptop shuts off automatically when disconnected from the power source, check that the battery is charging when connected. If battery is not charging, consider replacing the battery.
+
+=== Key strokes not registering ===
+
+If you are trying to type but keys are not registering, try cleaning the keyboard to remove any substances such as dirt, dust, or dried liquid. Once thoroughly cleaned, attempt to type on the keyboard. If the keys are still not registering, try pressing down in the exact center of the key. The keyboard sensor pad underneath the keys may have shifted so that keys will only register if hit dead center. To fix this, you will most likely need to replace the sensor pad under the keyboard.
+
+=== Poor Screen Quality ===
+
+First attempt to check the brightness keys located at the center top of the keyboard. If the keys are not responding due to keys feeling unsteady or sticky, please see the section labeled "Key strokes not registering." If the keys seem connected and functional then the problem relies on and under your screen. Damage to the screen will cause issues to the pixel functionality, which in turn correspond to screen quality. Replacing the screen is recommended.