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Revision to Asus Chromebook C300M Troubleshooting

Nicole Pembroke

''There is no response when attempts are made to start the device''
-=== Battery needs to charge ===
+=== Dead battery ===
Plug in the power adapter to laptop and let charge for five to ten minutes. Open the laptop and attempt to press the on button. If the laptop still refuses to turn on, there may be a battery malfunction (see Battery will not charge for details).
''Laptop only uses power adapter for power supply and cannot fall back on internal battery''
+=== Charging Port Dirty or Damaged ===
+
+If the Chromebook will not charge it may be due to dust or buildup in the charging port. Consider getting an air duster or gently blowing into the charging port to try and free any loose debris that may be preventing the adapter from properly connecting. If this does not work, test your battery and power adapter by seeing the solutions below and if both are functioning properly, consider replacing charging port.
+
=== Power Adapter is Faulty ===
-Make sure the power cord is completely connected to the Chromebook. Check for the battery icon on the desktop to see if the battery has begun charging. If the laptop does not register the charge, consider buying a new power adapter.
+Make sure the power cord is completely connected to the Chromebook. Check for the battery icon on the desktop to see if the battery has begun charging. Attempt to disconnect and reconnect the power adapter a couple times. If there is still no response, try to plug the power cord into a different outlet and see if it works. If the laptop does not register the charge, consider buying a new power adapter.
+
+=== Battery is Faulty ===
+
+Take the battery out of your Chromebook, connect your power cord to the Chromebook and a power source without the battery. If your laptop turns on, the battery in your laptop is damaged. To resolve this issue, the battery will need to be replaced.
== Laptop Shuts off When Unplugged ==
If the laptop shuts off automatically when disconnected from the power source, check that the battery is charging when connected. The icon of the battery in the bottom right corner of the screen will display as charging. If battery is not charging, consider replacing the battery.
+
+=== Faulty Battery Connector ===
+
+If laptop is dropped or damaged, this could cause the battery connector inside your laptop to become damaged. The result of the problem is the battery not being held in place. If the battery is working properly (see Battery is Faulty to test), consider replacing the battery connector.
== Key strokes not registering ==

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