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Revision to Anki Vector Troubleshooting

Samuel Leingang

== Vector Is Not Charging ==
-''Vector does not indicate that he is charging when placed on his charger''
+''Vector does not indicate that he is charging when placed on his charger.''
=== Charger Seating ===
-Verify that Vector is fully seated on his charger and that there is good contact with the charging pads
+Verify that Vector is fully seated on his charger and that there is good contact with the charging pads.
=== Charger Is Not Plugged In Completely ===
-Ensure that the charger’s USB connection is secure
+Ensure that the charger’s USB connection is secure.
=== Problematic Battery ===
-Check Vector’s battery by turning him on and allowing his batter to die
+Check Vector’s battery by turning him on and allowing his battery to die.
-If you see a battery icon on his screen when you try to turn him on, his battery is functioning normally
+If you see a battery icon on his screen when you try to turn him on, his battery is functioning normally.
-If he fails to do this, use Vector’s Customer Care Info Screen (CCIS) by referring to [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues#h_252426581211539007775438|this guide]
+If he fails to do this, use Vector’s Customer Care Info Screen (CCIS) by referring to [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues#h_252426581211539007775438|this guide].
== Vector Is Not Turning On ==
=== Vector Is Not Charged ===
-Vector has lost any power in his battery
+Vector has lost any power in his battery.
-Put him on his charging pad, or follow [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues|this guide] on charging issues
+Put him on his charging pad, or follow [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues|this guide] on charging issues.
-== My WI-FI Network Is Not Displayed On The Network List ==
+== My Wi-Fi Network Is Not Displayed On The Network List ==
-''When attempting to connect Vector to a WI-FI network, the desired network is not shown on the list of available networks''
+''When attempting to connect Vector to a'' Wi-Fi ''network, the desired network is not shown on the list of available networks''
=== '''Incompatible Network''' ===
-Ensure your network is capable and has activated  802.11n 2.4GHz mode
+Ensure your network is capable and has activated  802.11n 2.4GHz mode.
-Do not use a captive portal network which is not supported
+Do not use a captive portal network which is not supported.
Examples include networks associated with academics, hotels, airports, shopping centers, etc.
=== Vector Must Be Reset ===
-Reboot Vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
+Reboot Vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide].
=== Smart Device Error ===
-Reboot your smart device
+Reboot your smart device.
-=== WI-FI Router Error ===
+=== Wi-Fi Router Error ===
-Reboot your WI-FI router
+Reboot your Wi-Fi router.
== Cannot Connect Vector App via Bluetooth ==
-''The Vector app cannot find Vector via Bluetooth or the app cannot get past the “searching for Vector” message''
+''The Vector app cannot find Vector via Bluetooth or the app cannot get past the, “searching for Vector” message.''
=== Charger Seating ===
-Verify that Vector is fully seated on his charger and that he is booted up completely
+Verify that Vector is fully seated on his charger and that he is booted up completely.
-You can verify that he has booted if you see a pair of eyes, “anki.com”, or a phone icon on his display
+You can verify that he has booted if you see a pair of eyes, “anki.com”, or a phone icon on his display.
=== Signal Inference ===
-To ensure that there is not interference with the Bluetooth, keep Vector away from other WI-FI or Bluetooth devices
+To ensure that there is not interference with the Bluetooth, keep Vector away from other Wi-Fi or Bluetooth devices.
=== Bluetooth Device Error ===
-Reboot your Bluetooth device
+Reboot your Bluetooth device.
=== Glitch in the Firmware ===
-Reboot Vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
+Reboot Vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide].
== Vector Cannot Find His Charger ==
-''Vector fails to navigate or locate his charger''
+''Vector fails to navigate or locate his charger.''
=== Charger Is On A Troublesome Surface ===
-Ensure charger is placed on a hard, flat, and opaque surface free of reflections and vibrations
+Ensure charger is placed on a hard, flat, and opaque surface free of reflections and vibrations.
=== Charger Is Obstructed ===
-Keep the path between Vector and the charger unobstructed (his cube can obstruct the path)
+Keep the path between Vector and the charger unobstructed (his cube can obstruct the path).
=== Poor Lighting ===
-Make sure Vector is able to see his charger by eliminating poor lighting
+Make sure Vector is able to see his charger by eliminating poor lighting.
-Check if his camera is functional by  having him locate his cube or recognize a face
+Check if his camera is functional by  having him locate his cube or recognize a face.
== Error Codes On Vector’s Display ==
-''The error codes'' 898, 899, 981, 915, 917, or 980 show up on Vector’s Display
+''The error codes'' 898, 899, 981, 915, 917, or 980 show up on Vector’s Display.
=== Allow Vector To Restart ===
-Wait 30 seconds for Vector to automatically restart
+Wait 30 seconds for Vector to automatically restart.
If Vector does not reboot, refer to [https://support.anki.com/hc/en-us/articles/360009804394-How-to-reset-erase-and-restore-Vector|this guide] on how to boot him up in recovery
-mode
+mode.
== Vector Does Not Understand Me ==
-''Vector is not following commands , responding to “Hey'' ''Vector”, or indicates the he doesn’t understand what’s being said''
+''Vector is not following commands , responding to “Hey'' ''Vector”, or indicates the he doesn’t understand what’s being said.''
=== Accent Error ===
-Open the Vector app and go to settings then go to Preferences to change the language
+Open the Vector app and go to settings then go to Preferences to change the language.
-Remember to choose your language preference depending on your accent not on your physical location
+Remember to choose your language preference depending on your accent not on your physical location.
=== Use Of Unsupported Commands ===
-Refer to the Vector app for a list of valid Voice Commands
+Refer to the Vector app for a list of valid Voice Commands.
-An additional source of the Vector Voice Commands can be found [https://github.com/lukemerrett/Anki-Vector-Command-List/blob/master/README.md|here]
+An additional source of the Vector Voice Commands can be found [https://github.com/lukemerrett/Anki-Vector-Command-List/blob/master/README.md|here].
=== Insufficient Charge ===
-Make sure that Vector has an ample charge as he will not respond to commands when his battery is low
+Make sure that Vector has an ample charge as he will not respond to commands when his battery is low.
=== Time To Think ===
-Pause after saying, “Hey Vector,” and wait for Vector’s back to illuminate and the alert tone to sound before stating your command
+Pause after saying, “Hey Vector,” and wait for Vector’s back to illuminate and the alert tone to sound before stating your command.
=== Vector Needs To Be Prompted Manually ===
-Press vector’s back once to bypass the voice prompt, then state your command
+Press vector’s back once to bypass the voice prompt, then state your command.
=== Vector Cannot Understand You ===
== Vector Is Not Making Any Sound ==
-''Vector is inaudible and is not producing response sounds when prompted''
+''Vector is inaudible and is not producing response sounds when prompted.''
=== Volume Is Set Too Low ===
-Adjust the volume slider located in the settings of the Vector app
+Adjust the volume slider located in the settings of the Vector app.
=== Volume Adjustment Does Not Work ===
-Reboot Vector by holding down his back button to turn him off and then hold the button again to turn him back on
+Reboot Vector by holding down his back button to turn him off and then hold the button again to turn him back on.

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