Skip to main content
Help

Revision to Anki Vector Troubleshooting

Aidan Barbieux

[toc]
-== Anki Vector Is Not Charging ==
+== Vector Is Not Charging ==
-''Anki Vector, when placed on his charger, does not indicate that he is charging''
+''Vector, when placed on his charger, does not indicate that he is charging''
=== Charger Seating ===
-Verify that Anki Vector is fully seated on his charger and that there is good contact with the charging pads
+Verify that Vector is fully seated on his charger and that there is good contact with the charging pads
=== Charger Is Not Plugged In Completely ===
=== Problematic Battery ===
-Check Anki Vector’s battery by turning him on and allowing his batter to die. If you see a
+Check Vector’s battery by turning him on and allowing his batter to die. If you see a
-Battery icon on his screen when you try to turn him on, his battery is functioning
+battery icon on his screen when you try to turn him on, his battery is functioning
-Normally . If he fails to do this, use Anki Vector’s  customer Care Info Screen (CCIS) by referring to [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues#h_252426581211539007775438|this guide]
+normally. If he fails to do this, use Vector’s Customer Care Info Screen (CCIS) by referring to [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues#h_252426581211539007775438|this guide]
-== Anki Vector Is Not Turning On ==
+== Vector Is Not Turning On ==
-''Anki Vector will not show signs of being powered on when you hold down his power button''
+''Vector will not show signs of being powered on when you hold down his power button''
-=== Anki Vector Is Not Charged ===
+=== Vector Is Not Charged ===
-Anki Vector has lost any power in his battery. Put him on his charging pad, or follow [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues|this guide] on charging issues
+Vector has lost any power in his battery. Put him on his charging pad, or follow [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues|this guide] on charging issues
== My WI-FI Network Is Not Displayed On The Network List ==
-''When attempting to connect Anki Vector to a WI-FI network, the desired network is not shown on the list of available networks''
+''When attempting to connect Vector to a WI-FI network, the desired network is not shown on the list of available networks''
=== '''Incompatible Network''' ===
Ensure your network is capable and has activated  802.11n 2.4GHz mode
-Do not use a captive portal network which is not supported. Examples include networks associated with academics, hotels, airports, shopping centers, etc.
+Do not use a captive portal network which is not supported. Examples include networks associated with academics, hotels, airports, shopping centers, etc.
=== Device Error ===
-Reboot Anki vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
+Reboot Vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
=== Smart Device Error ===
Reboot your WI-FI router
-== Cannot Connect Anki Vector To Bluetooth ==
+== Cannot Connect Vector App via Bluetooth ==
-''The Anki Vector app cannot find Anki Vector via Bluetooth or the app cannot get past the “searching for Anki Vector” message.''
+''The Vector app cannot find Vector via Bluetooth or the app cannot get past the “searching for Vector” message.''
=== Charger Seating ===
-Verify that Anki Vector is fully seated on his charger and that he is booted up completely. You can verify that he has booted if you see a pair of eyes, “anki.com”, or a phone icon on his display
+Verify that Vector is fully seated on his charger and that he is booted up completely. You can verify that he has booted if you see a pair of eyes, “anki.com”, or a phone icon on his display
=== Signal Inference ===
-To ensure that there is not interference with the Bluetooth, keep Anki Vector away from other WI-FI or Bluetooth devices
+To ensure that there is not interference with the Bluetooth, keep Vector away from other WI-FI or Bluetooth devices
=== Bluetooth Device Error ===
=== Device Error ===
-Reboot Anki vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
+Reboot Vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
-== Anki Vector Cannot Find His Charger ==
+== Vector Cannot Find His Charger ==
-''Anki Vector fails to navigate or locate his charger''
+''Vector fails to navigate or locate his charger''
=== Charger Is On A Troublesome Surface ===
-Ensure charger is placed on a hard, flat, and opaque surface free of reflections and Vibrations.
+Ensure charger is placed on a hard, flat, and opaque surface free of reflections and Vibrations
=== Charger Is Obstructed ===
-Keep the path between Anki Vector and the charger unobstructed (his cube can obstruct the path).
+Keep the path between Vector and the charger unobstructed (his cube can obstruct the path)
=== Poor Lighting ===
-Make sure Anki Vector is able to see his charger by eliminating poor lighting
+Make sure Vector is able to see his charger by eliminating poor lighting
Check if his camera is functional by  having him locate his cube or recognize a face
-== Error Codes On Anki Vector’s Display ==
+== Error Codes On Vector’s Display ==
''The error codes'' 898, 899, 981, 915, 917, or 980 show up on Vector’s Display.
=== Allow Vector To Restart ===
-Wait 30 seconds for vector to automatically restart
+Wait 30 seconds for Vector to automatically restart
-If vector does not reboot, refer to [https://support.anki.com/hc/en-us/articles/360009804394-How-to-reset-erase-and-restore-Vector|this guide] on how to boot him up in recovery
+If Vector does not reboot, refer to [https://support.anki.com/hc/en-us/articles/360009804394-How-to-reset-erase-and-restore-Vector|this guide] on how to boot him up in recovery
mode
== Vector Does Not Understand Me ==
-''Vector is not following commands , responding to “Hey Vector”, or indicates the he doesn’t understand what’s being said''
+''Vector is not following commands , responding to “Hey'' ''Vector”, or indicates the he doesn’t understand what’s being said''
=== Accent Error ===
=== Insufficient Charge ===
-Make sure that vector has an ample charge as he will not respond to commands when his battery is low
+Make sure that Vector has an ample charge as he will not respond to commands when his battery is low
=== Time To Think ===

To undo the changes made by this version, click 'Revert Changes.' This will automatically restore the previous version of this guide.

Revert Changes