Skip to main content
Help

Revision to Anki Vector Troubleshooting

Zoe

[toc]
-== Vector Is Not Charging ==
+== Anki Vector Is Not Charging ==
-''Vector, when placed on his charger, does not indicate that he is charging''
+''Anki Vector, when placed on his charger, does not indicate that he is charging''
=== Charger Seating ===
-Verify that Vector is fully seated on his charger and that there is good contact with the charging pads
+Verify that Anki Vector is fully seated on his charger and that there is good contact with the charging pads
=== Charger Is Not Plugged In Completely ===
-ensure that the charger’s USB connection is secure
+Ensure that the charger’s USB connection is secure
=== Problematic Battery ===
-Check Vector’s battery by turning him on and allowing his batter to die. If you see a
+Check Anki Vector’s battery by turning him on and allowing his batter to die. If you see a
Battery icon on his screen when you try to turn him on, his battery is functioning
-Normally . If he fails to do this, use Vector’s  customer Care Info Screen (CCIS) by referring to [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues#h_252426581211539007775438|this guide]
+Normally . If he fails to do this, use Anki Vector’s  customer Care Info Screen (CCIS) by referring to [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues#h_252426581211539007775438|this guide]
-== Vector Is Not Turning On ==
+== Anki Vector Is Not Turning On ==
-''Vector will not show signs of being powered on when you hold down his power button''
+''Anki Vector will not show signs of being powered on when you hold down his power button''
-=== Vector Is Not Charged ===
+=== Anki Vector Is Not Charged ===
-Vector has lost any power in his battery. Put him on his charging pad, or follow [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues|this guide] on charging issues
+Anki Vector has lost any power in his battery. Put him on his charging pad, or follow [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues|this guide] on charging issues
== My WI-FI Network Is Not Displayed On The Network List ==
-''When attempting to connect Vector to a WI-FI network, the desired network is not shown on the list of available networks''
+''When attempting to connect Anki Vector to a WI-FI network, the desired network is not shown on the list of available networks''
=== '''Incompatible Network''' ===
=== Device Error ===
-Reboot vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
+Reboot Anki vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
=== Smart Device Error ===
Reboot your WI-FI router
-== Cannot Connect Vector To Bluetooth ==
+== Cannot Connect Anki Vector To Bluetooth ==
-''The Vector app cannot find Vector via Bluetooth or the app cannot get past the “searching for Vector” message.''
+''The Anki Vector app cannot find Anki Vector via Bluetooth or the app cannot get past the “searching for Anki Vector” message.''
=== Charger Seating ===
-Verify that Vector is fully seated on his charger and that he is booted up completely. You can verify that he has booted if you see a pair of eyes, “anki.com”, or a phone icon on his display
+Verify that Anki Vector is fully seated on his charger and that he is booted up completely. You can verify that he has booted if you see a pair of eyes, “anki.com”, or a phone icon on his display
=== Signal Inference ===
-To ensure that there is not interference with the Bluetooth, keep Vector away from other WI-FI or Bluetooth devices
+To ensure that there is not interference with the Bluetooth, keep Anki Vector away from other WI-FI or Bluetooth devices
=== Bluetooth Device Error ===
=== Device Error ===
-Reboot vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
+Reboot Anki vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
-== Vector Cannot Find His Charger ==
+== Anki Vector Cannot Find His Charger ==
-''Vector fails to navigate or locate his charger''
+''Anki Vector fails to navigate or locate his charger''
=== Charger Is On A Troublesome Surface ===
=== Charger Is Obstructed ===
-Keep the path between vector and the charger unobstructed (his cube can obstruct the path).
+Keep the path between Anki Vector and the charger unobstructed (his cube can obstruct the path).
=== Poor Lighting ===
-Make sure vector is able to see his charger by eliminating poor lighting
+Make sure Anki Vector is able to see his charger by eliminating poor lighting
Check if his camera is functional by  having him locate his cube or recognize a face
-== Error Codes On Vector’s Display ==
+== Error Codes On Anki Vector’s Display ==
''The error codes'' 898, 899, 981, 915, 917, or 980 show up on Vector’s Display.

To undo the changes made by this version, click 'Revert Changes.' This will automatically restore the previous version of this guide.

Revert Changes