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Revision to Anki Vector Troubleshooting

Shay Takei

[toc]
+== Vector is not charging ==
+
+=== Charger seating ===
+
+Verify that Vector is fully seated on his charger and that there is good contact with the charging pads
+
+=== Charger is not plugged in completely ===
+
+ensure that the charger’s USB connection is secure
+
+=== Problematic battery ===
+
+Check Vector’s battery by turning him on and allowing his batter to die. If you see a
+
+Battery icon on his screen when you try to turn him on, his battery is functioning
+
+Normally . If he fails to do this, use Vector’s  customer Care Info Screen (CCIS) by referring to [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues#h_252426581211539007775438|this guide]
+
== Vector is not turning on ==
''Vector will not show signs of being powered on when you hold down his power button''
-=== Not charged ===
+=== Vector is not charged ===
-Vector has lost any power in his battery. Put him on his charging pad, or follow this guide on charging issues ——
+Vector has lost any power in his battery. Put him on his charging pad, or follow [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues|this guide] on charging issues
-=== Faulty Battery ===
+== My WI-FI network is not displayed on the network list ==
-Vector’s
+''When attempting to connect Vector to a WI-FI network, the desired network is not shown on the list of available networks''
-=== Faulty Power Button ===
+=== '''Incompatible network''' ===
-Vector’s power button doesn’t work, it has these symptoms: follow this guide:
+Ensure your network is capable and has activated  802.11n 2.4GHz mode
-== Cannot connect Vector to WiFi ==
+Do not use a captive portal network which is not supported. Examples include networks associated with academics, hotels, airports, shopping centers, etc.
-''Vector''
+=== Device Error ===
-== Cannot connect Vector to bluetooth ==
+Reboot vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
-[br]
-== Vector is not charging ==
+=== Smart Device Error ===
-Check Vector’s battery by turning him on and allowing his batter to die. If you see a battery icon on his screen when you try to turn him on, his battery is functioning.
+Reboot your smart device
-Normally, If he fails to do this, use Vector’s  customer Care Info Screen (CCIS) by referring to [https://support.anki.com/hc/en-us/articles/360010294393-Troubleshooting-charging-issues#h_252426581211539007775438++|this guide]
+=== WI-FI Router Error ===
+
+Reboot your WI-FI router
+
+== Cannot connect Vector to Bluetooth ==
+
+''The Vector app cannot find Vector via Bluetooth or the app cannot get past the “searching for Vector” message.''
+
+=== Charger Seating ===
+
+Verify that Vector is fully seated on his charger and that he is booted up completely. You can verify that he has booted if you see a pair of eyes, “anki.com”, or a phone icon on his display
+
+=== Signal Inference ===
+
+To ensure that there is not interference with the Bluetooth, keep Vector away from other WI-FI or Bluetooth devices
+
+=== Bluetooth Device Error ===
+
+Reboot your Bluetooth device
+
+=== Device Error ===
+
+Reboot vector in recovery mode and erase the user data by following [https://support.anki.com/hc/en-us/articles/360009804394-|this guide]
== Vector cannot find his charger ==
''The error codes'' 898, 899, 981, 915, 917, or 980 show up on Vector’s Display.
-This is due to an internal error. Wait 30 seconds for vector to automatically restart
+=== Allow Vector to restart ===
-[br]
+Wait 30 seconds for vector to automatically restart
+
+If vector does not reboot, refer to [http:// https://support.anki.com/hc/en-us/articles/360009804394-How-to-reset-erase-and-restore-Vector|this guide] on how to boot him up in recovery
+
+mode
+
== Vector does not understand me ==
-[br]
-== Vector is not making sounds ==
+''Vector is not following commands , responding to “Hey Vector”, or indicates the he doesn’t understand what’s being said''
+
+=== Accent Error ===
+
+Configure Vector’s language to correspond to your accent, not location.
+
+=== Use of Unsupported Commands ===
+
+refer to the Vector app for a list of valid commands
+
+=== Insufficient Charge ===
+
+Make sure that vector has an ample charge as he will not respond to commands when his battery is low
+
+=== Time to think ===
+
+Pause after saying “Hey Vector” and wait for Vector’s back to illuminate and the alert tone to sound before stating your command
+
+=== Vector needs to be prompted manually ===
+
+Press vector’s back once to bypass the voice prompt, then state your command
+
+=== Vector Cannot Understand You ===
+
+If Vector indicates that he cannot understand you, ensure that you are not holding him, eliminate any background noise, speak clearly and loudly at a normal speed, make sure not trying to integrate the command with another phrases, or be sure to give vector one command at a time
+
+== Vector is not making any sound ==
+
+=== Device Error ===
Reboot Vector
+
+=== Volume is set too low ===
Adjust the volume slider located in the settings of the Vector app.

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