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HP Pavilion 15-ab165us Troubleshooting

15.6in Display - 6GB RAM - 1TB HDD

Slow Processing ¶ 

Computer is running slowly.

Insufficient Amount of RAM ¶ 

If your computer is running slowly or tends to freeze during normal operations, this might mean that you have insufficient RAM, or that you have bad RAM. You may need to install more or an entirely new RAM.

Faulty Hard Drive ¶ 

If you have sufficient RAM, then there may be an issue with the hard drive. The files on the hard drive may be fragmented, which requires a defragmentation process. For Windows 10, there is a built-in defragmentation tool. The easiest way to find it is to click on "Start", and search "Defragment and Optimize Drives". Click on the first result. Select your primary drive, (will most likely be called C: drive) and click "Optimize".

Computer Crash ¶ 

Computer has crashed during use.

Full Hard Disc Drive ¶ 

If your computer has crashed, it is possible that the hard disc drive (HDD) is full. You may need to clear up some room on the HDD. In order to free up some memory space, select files that you want to delete and move them to the recycling bin on your device.

Faulty Hard Disc Drive ¶ 

If the HDD is not full, it may be defective. You may need to replace the HDD entirely. If possible save all of your files to another device if you hard drive is showing signs of issues.

Corrupted Hard Disc Drive ¶ 

Some files that are required for Windows to run may be corrupted or even missing. If you can still log in to your device, use it to create a recovery drive, otherwise you'll need another Windows 10 device.

To reinstall Windows 10 drive:

  1. Open the Start Menu and search "Create a recovery drive."
  2. Follow the prompts to create a recovery drive using a flash drive or disc.
  3. Restart the computer with the USB flash drive plugged in and hold down the bios key (typically f10 but is displayed on the hp splash screen in the bottom right corner) while booting up.
  4. Once in the bios, use the directional keys to go into "Boot" settings.
  5. Select the flash drive for the 1st boot drive.
  6. Hit the f10 key again to exit and save the bios settings, which will boot you into the Window 10 recovery software.
  7. Select "Troubleshoot" then "Recover from a drive".
  8. Follow the on-screen instructions to reinstall Windows 10.
  9. You will have to revert the 1st boot drive back to the hard drive once the recovery is finished.

Short Battery Life ¶ 

Computer dies quickly or immediately when not connected to power.

Battery is Dead or Defective ¶ 

If your laptop battery used to hold a charge, but is no longer doing so, your battery may be dead and need to be replaced. Check to make sure the battery doesn't need to be charged by plugging it into a power source. If this is not the problem, you may need to remove the battery and replace it with a new one.

Charger is Not Functioning ¶ 

Make sure that the charger is plugged into a functional power source, and fully plugged into the laptop charging port. Check to ensure there are no tears or damage to the cord. If the charger is still not functioning, you may need to purchase a new one.

Sound is Distorted or Not Working ¶ 

Computer will not play sound on any program.

Sound System Test ¶ 

If the sound has stopped working on your computer, you may need to conduct a sounds system test.

  1. Right click the sound icon in the taskbar, and then select "Open Volume Mixer".
  2. Make sure that the volume is not muted for any program.
  3. Click the Start button search for "Control Panel."
  4. Once in the Control Panel go to "Hardware and Sound" then "Sound."
  5. Go to the "Playback" tab.
  6. Right click the audio playback device you are using and click "Test" to conduct the sound system test.

Sound Driver Corrupted or Installed Improperly ¶ 

If the sound is not working on your computer, there might be something wrong with the sound driver that is installed. The easiest way to fix the issue is to follow this link and download the "Realtek High-Definition (HD) Audio Driver." Once downloaded, launch the "sp73189.exe" and follow the prompts.

Keyboard is Overheating ¶ 

The keyboard area of your laptop is unusually hot during use.

Laptop Vents are Not Clear ¶ 

If the keyboard area of your laptop is overheating during use, you may need to clear the vents of dust or debris. Locate the vents on your device and do a visual check of the area. If necessary, use a compressed air canister to free the debris.

Ventilation Fan is Not Functioning ¶ 

If the vents are clear of debris, the ventilation fan may not be working. You may need to open up the body of the laptop in order to access and replace the broken piece.

Too Many Processes Open ¶ 

Laptops tend to get warm to the touch when under strenuous use. If there are several programs running in the background, they may be overworking the processor. You may need to close unnecessary background programs to create a lighter load for the processor.

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