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HP Pavilion 14-v062us Troubleshooting

A troubleshooting guide for common issues your laptop may have.

My computer is overheating and crashing ¶ 

“Mousepad and keyboard aren’t responding”

“Whirring noise/loud fans”

If the computer is overheating, you might experience a lag or unresponsive mousepad and keyboard and/or your fan struggling to produce enough circulation to cool down your computer.

Dust in vents ¶ 

If your device is getting hot and unresponsive, this overheating could be caused by too much dust in your device. A cleaning of the device’s vents could fix this problem. Use this guide to get inside to the fan to clean.

Battery or powercord ¶ 

If this doesn't fix the issue there could be an issue with your battery or power cord. See here for how to find out or replace these.

Power cord or battery overheating ¶ 

"My power cord gets extremely hot"

“My battery gets extremely hot”

“The battery on my power cord burned me”

See this guide on how to replace your battery.

Battery not holding a charge or hot ¶ 

If you purchased your laptop in between March 2013 and October 2016 there is likely a recall on the battery that you received with your device. It is essential that you check if your battery is affected, the faulty batteries can cause burns or even fires. Download the software to check your device for the recalled battery here If affected contact HP.

Power Cord getting hot or not working ¶ 

Your device could have an AC power cord affected by a government recall. It is essential to check if your power cord has the code “LS-15” molded onto one end, your device may be affected. Go here to get a replacement cord.

Faulty Keyboard and/or Mouse ¶ 

“Keys on keyboard aren’t working”

“Touchpad/mouse isn’t working”

Keyboard getting hot ¶ 

Could be a sign of overheating if paired with more symptoms such as listed above.

Broken keyboard/mouse ¶ 

If not a sign of overheating, replace keyboard/mouse with this guide.

Touchscreen isn't working ¶ 

“My screen is cracked”

"My screen is unresponsive"

"Touchscreen isn't working"

Faulty Digitizer ¶ 

The screen digitizer may need to be replaced.

Cracked Screen ¶ 

Use this guide to replace your screen if it is cracked or if the touchscreen is otherwise not responding to your touch.

Unresponsive USB Ports ¶ 

“My USB ports don’t work”

“The USB ports don’t recognize my devices”

Need software update ¶ 

Software may need to be installed or updated before any USB is plugged into the USB ports. For notebooks, do not use a USB port replica/hub instead plug the USB directly into your notebook’s USB port. The chipset drivers are the hardware that is connected to the USB ports and help your notebook recognize the USB, so it may need updating which can be found in your notebook programs, labeled as HP Support Assistant.


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