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HP 15-R263DX Troubleshooting

"This troubleshooting page will help to diagnose problems with the HP 15-R263DX"

Computer Does Not Power On ¶ 

Make sure the battery is both fully charged and in the laptop.

Hold the power button down for several seconds.

[http://|remove the battery] and try running the laptop from AC power.

Check the power brick on the charging cord.

Not Charging ¶ 

Unplug the charger for several minutes. Then, try using a different outlet.

Check charging port for dirt.

Check the power cord for any damage

Computer is running and screen is black ¶ 

Lightly press the ridges of the outer screen to ensure there is not a connection issue with the back light.

Try preforming a hard reset.

Disconnect all attachments, turn laptop off, remove battery, and hold down power button for 60 seconds.

Connect an external monitor to assure this is an issue with your laptop's screen.

Overheating ¶ 

[http://|Clean the fan]

Laptop freezing ¶ 

Restart laptop.

Download the patch to remove McAfee remnants.

Malware ¶ 

Perform system reboot, delete temporary files, enter safe mode and factory reset the laptop

NOTE: This will reset your entire computer, deleting everything on it.


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