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Garmin Nuvi 2597LMT Troubleshooting

Released in 2013 by Garmin, the Garmin Nuvi 2597LMT is a Bluetooth GPS device that has a 5" (12.7 cm) touchscreen.

Battery Doesn't Charge ¶ 

The battery does not receive charge upon being plugged in.

The Vehicle Is Not Turned On ¶ 

To charge the battery, the vehicle must be turned on. So if your vehicle is off, turn it on.

The Charge Cable Is Faulty ¶ 

Switch the cable you are using as they can be faulty or broken.

The Battery Is Faulty ¶ 

It is possible that your battery is faulty or broken. Try replacing the battery using this guide here and then try charging once replaced.

Screen Freezes ¶ 

The screen stays in an unmoving state, doesn't respond to touch, or doesn't turn on at all.

Device Is Dead Or Low Battery ¶ 

Charge the battery by plugging your device into your vehicle while it is on, or use the USB cable to plug it into your computer to charge.

Screen/Hands Are Wet ¶ 

If the screen isn't responding to your touch, try wiping your hands or your screen to remove any moisture, as this can prevent the digitizer from receiving touch input.

Not Pressing Hard Enough ¶ 

The digitizer reacts to touch, so try pushing a little harder if you are pushing too softly, this may get it to read your input better and respond.

Faulty Digitizer ¶ 

Try replacing the digitizer, as it may not be able to receive input at all. You can use this guide to replace the screen and digitizer together.

Firmware Needs An Update ¶ 

Plug your Garmin Nuvi 2597LMT into your computer and check for an update, this may fix the problem with a stuck/frozen screen.

Bluetooth Not Connecting/Disconnecting ¶ 

Your Garmin device isn't connecting to your vehicle, or it keeps disconnecting.

Bluetooth Is Off ¶ 

Check to make sure your Garmin has Bluetooth on as well as the vehicle you are trying to pair it with. If one or both are off, turn them on. Also ensure you switch it to pairing mode to connect your device.

Poor Reception ¶ 

Depending on your location, your Garmin Nuvi 2597LMT may have poor reception. Make sure that there is nothing blocking the sky from your car, such as a building or overhead. If there is, move and it may reconnect.

Firmware Needs Updating ¶ 

Plug your device into your computer and check for a firmware update, as this may get it to work better, faster, and may fix your Bluetooth connectivity. Sometimes a device may need to be updated for it to be fully functional.

"Low Memory" Displayed On Screen ¶ 

A prompt keeps popping up on screen that reads, "Low Memory."

Memory Storage Is Running Low ¶ 

Plug your device into your computer and open the memory files. Remove some of the language files you know you aren't going to use, as they take up the most space (If you ever need them back, they can be downloaded).

Speaker Is Quiet/Not Working ¶ 

The sound from the speaker is very low, or there is no sound at all.

The Speaker Exit Is Covered ¶ 

Remove whatever is covering the slits on the back of your device so that the sound is not blocked.

The Volume Is Low ¶ 

Turn up the volume on your device. The volume may have been lowered accidently or by someone else who used it.

The Speaker Is Faulty ¶ 

You may need to replace the speaker within your device if the sound is still low or not working at all. If the volume is continuously set high, it may have blown the speaker. Use this replacement guide here to change it.

Can't Update The Device ¶ 

When you plug your device into the computer to update it, it won't update or connect.

The Cable Is Loose ¶ 

Check your cable and make sure that the cable is in place, in both of the USB ports on your device and computer. If they are loose, try gently putting it in all the way.

The Cable Is Faulty ¶ 

Change the cable you are using to see if it is a problem with the cable.

Faulty USB Port ¶ 

The USB port on your device might need to be replaced if it is not accepting a cable or a cable won't fit.

There Is No Update Yet ¶ 

Your device may be up-to-date and therefore there is no update for you to download.

One Comment

Can receive phone calls via Bluetooth but can't make any calls when I press a contact to call it beeps then drops out

john mcmanus - Reply

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