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Eureka SuctionSeal 2.0 Pet Troubleshooting

This page will help you diagnose common problems experienced by users of the Eureka SuctionSeal 2.0 Pet vacuum from the AS3100 series. It's specific model number is AS3104AX.

Your vacuum has insufficient suction and is not picking up debris while you are running it.

After continued use, the vacuum’s dust cup can over-fill and impede suction. Try emptying the dust cup on the front of the device, following the manufacturer’s provided instructions, and then check to see if suction is restored.

Air flow can be restricted by a broken or dirty filter. Follow this guide to replace the filters. If a filter is dirty, wash it under cold water with mild detergent and replace it when completely dry. If one of the filters is torn or damaged, you will need to purchase a new one.

A broken brush roller will be unable to comb through carpet and will leave behind dirt. There are multiple causes to a broken roller. Please refer to the troubleshooting section Brush Roller Will Not Spin, for further information.

The vacuum has different settings to alter its height for the type of floor you are cleaning. Make sure that you are on the correct setting, as your vacuum may not be picking up debris because the height setting is too high for the floor you are vacuuming. The height adjustment knob is located at the base of the vacuum.

If the problem with suction arises when you are using the attached hose, then it’s likely the problem is caused by the hose itself. Ensure that the hose is firmly attached to the port at the bottom right of the vacuum. If you are still experiencing problems, inspect the tube for tears or clogs. In the case of a clog, simply remove the hose and unclog it with a broom handle. If the hose is torn, consider buying a replacement.

With continued use the motor can get worn or damaged. First try lubricating the motor bearings, or anywhere that you see spinning parts, to see if the motor will run smoother. If this does not help, follow this guide to replace the motor.

The brush roller is not spinning while you are running the vacuum.

Your brush roller may be clogged with hair or other objects that have been tangled in it. To inspect the roller, first step on the handle release to lower the vacuum handle, then flip the vacuum over so you have easy access to the brush roller. Use scissors to cut through any hair tangled in the roller.

The brush roller drive belt is responsible for rotating the brush roll. If the belt is damaged it will prevent the roller from spinning. Inspect the drive belt. If it is cracked, stretched, or frayed, refer to this guide on how to replace the drive belt.

The brush roller itself may be cracked or damaged. If that is the case refer to this guide to change the brush roller.

The vacuum is not responding when you push the power button.

First make sure that the cord is securely connected to the outlet. If it is loose there will not be a good connection and the vacuum will be unable to run. Press the power button after checking the cord and see if it turns on.

The problem may have nothing to do with the vacuum and may be caused by the circuit breaker. Vacuums draw a lot of power and this can cause the circuit to trip. Check to see if the outlet is working by testing it with something like a lamp. If the lamp is also not working, then check the outlet for a reset button and if there is one, simply press it and test your vacuum again. If the outlet does not have a reset button you will need to locate your circuit breaker panel and reset it from there.

Vacuums are equipped with a thermostat that shuts off the vacuum when it overheats in order to protect the motor. To reset the thermostat, press the vacuum's power button into off position and unplug the vacuum. Check the vacuum for potential causes of overheating, such as clogs or a full dust cup, and allow the vacuum to set and cool off for 30 minutes before turning it back on.

It may be that the thermal fuse that monitors the vacuum’s temperature is damaged. If you have attempted resetting the fuse and the vacuum still does not run, follow this guide on how to replace the thermal fuse.

There is a burning smell when you are running the vacuum.

A stuck or damaged drive belt will emit a burning rubber smell while you are running the vacuum. Follow this guide to replace the brush roller drive belt.

If there is a blockage anywhere along the path of airflow in the vacuum, this blockage may cause the vacuum to overheat. As the vacuum overheats, the dust and debris cluttering the vacuum will begin to emit a burning smell. This also applies to a full dust container. Empty the container if it's full and inspect the vacuum for clogs.

When pressing the brush roll pedal, the spinning of the brush roll does not turn on and off as it is supposed to.

If your vacuum's brush roll is neither spinning nor turning off when you press the brush roll pedal, than the belt latch assembly is broken and will need to be replaced. See our guide on how to replace the belt latch assembly.

The vacuum moves forward slowly or requires too much effort to push while in use.

The brush roller helps the vacuum move forward on carpets and rugs. A broken brush roller will be unable to turn and will make pushing the vacuum more difficult. There are multiple causes to a broken roller. Please refer to the troubleshooting section titled Brush Roller Will Not Spin for further information.

The vacuum has a height adjustment knob to adjust the vacuum for different surface heights. If the knob is pointing to an incorrect setting, it can lead to increased suction and friction with the surface, making it difficult to push the vacuum. Make sure that the knob is set to an appropriate height for the surface you're vacuuming.

Broken or jammed wheels will make it hard to push the vacuum. Check for any hair or debris in or around the wheel that may be preventing rotation. Clean the wheel and the hinge and check for improvement.


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