Editing Lenovo IdeaPad Flex 6-14IKB Troubleshooting

[flag|student_wiki] [title|Lenovo IdeaPad Flex 6-14IKB Troubleshooting] [summary]This laptop is a 14.0-inch convertible laptop tested with Windows 10 Home, an Intel Core i5-8250U 1.6GHz processor, 8GB of memory, Intel HD Graphics 620 graphics, a touchscreen, and a 256GB solid-state drive. This page will explain the causes and solutions to commons issues with this machine.[/summary] == Battery not charging or will not fully charge == ''Your Lenovo IdeaPad Flex 6-14IKB is not charging as it should'' === Battery pack not receiving power === To check whether the battery charges properly during operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. Perform operational charging. If the battery status indicator or icon does not light on, [guide|147495|remove the battery pack|new_window=true] and let it return to room temperature. Reinstall the battery pack. If the charge indicator or icon is still off, replace the battery pack. If the charge indicator still does not light on, replace the system board. Then reinstall the battery pack. If it is still not charged, go to the next section. === Faulty battery pack === Battery charging does not start until the Power Meter shows that less than 95% of the total power remains; under this condition the battery pack can charge to 100% of its capacity. This protects the battery pack from being overcharged or from having a shortened life. To check your battery, move your cursor to the Power Meter icon in the icon tray of the Windows® taskbar and wait for a moment (but do not click it), and the percentage of battery power remaining is displayed. To get detailed information about the battery, double-click the Power Meter icon. Note: If the battery pack becomes hot, it may not be able to be charged. [guide|147495|Remove it|new_window=true] from the computer and leave it at room temperature for a while. After it cools down, reinstall and recharge it. == Unresponsive touchscreen == ''Your Lenovo IdeaPad Flex 6-14IKB touchscreen is not reacting to touch or it is reacting when not touched'' === Touch screen may not be enabled === To enable touch screen, open device manager. Navigate to the Human Interface Devices option, then expand to find HID-compliant touch screen or HID-compliant device. If the options cannot be found, click View -> Show hidden devices. Right-click HID-compliant touch screen or HID-compliant device. Then click Disable. The Prompt window will appear Disabling this device will cause it to stop functioning. “Do you really want to disable it?” Click Yes. Repeat the steps above, choose “Enable” to bring touch back. Reboot the machine or restart the device. === Malfunctioning driver === Try updating, reinstalling, or rolling back the touch screen driver. In the search box on the taskbar, type “device manager,” then select “Device Manager” in the results. Expand the Human Interface Devices category. Right-click HID-compliant touch screen, select Update driver and follow the prompts to update the driver. Restart the system and see if the issue is resolved. If not, try the next step. Right-click the HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall. If you see two HID-compliant touch screen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver. Download and install the latest driver from support.lenovo.com. Select Drivers & Software under Resources. Follow the prompts and install the touch screen driver appropriate for the operating system. Restart the system and see if the issue is resolved. If not, try the next step. Right-click HID-compliant touch screen. Right-click Properties. Select the Driver tab. Select Roll Back Driver and follow the prompts. === Dirty screen === Try cleaning the machine. By having a dirty screen, this can cause interference and cause the touch screen to be unresponsive. === Outdated drivers === Updates are available within the automatic scan option. Go to [link|https://support.lenovo.com|Lenovo Support] Select “Detect Product” Select “Drivers and Software” Select “Automatic Updates” and scan for updates. == Machine powers on with no screen or sound response == ''Your Lenovo IdeaPad Flex 6-14IKB will turn on, but the screen or audio is not working properly'' === The Windows operating system may have lost connection to the display. === This results in a black screen when the laptop is on. System updates or installations can increase the likelihood of this happening. Resetting the display mode may fix the issue. To reset the display mode, press the Windows key + Shift + Ctrl + B at the same time. === Driver malfunction === Occasionally after system updates or installations, Dolby Home Theater will malfunction, resulting in no audio. Uninstall audio driver and Dolby systems and reinstall. Open device manager  → sound, video and game controllers → ***Realtek High Definition Audio***, ***Conexant SmartAudio***, or ***IDT High Definition Audio*** → ***Uninstall***. Type ***Control Panel*** in the search box then open Control Panel. Select ***Programs and Features***. Uninstall anything related to Realtek, Conexant, or IDT & Dolby. Reboot if prompted. Reinstall the drivers using the same sequence of steps used to uninstall the systems. == Machine does not power on with startup == ''Your Lenovo IdeaPad Flex 6-14IKB does not turn on when you boot it up'' === Machine is not charging properly === Wait five to ten minutes in case the battery needs to charge to a certain level in order to power on. Check the power, adapter, and cables, verify that the AC power adapter is correct for the system. Check the user manual. Plug the AC adapter into the computer and an outlet. Check if the power indicator light has turned on if the computer has one. Do not use a power strip and make sure the cable is plugged in securely. Try a different cable and try a different outlet. Listen if the computer makes a sound (example: fan blowing) If yes, check computer settings such as the brightness level. === Malfunctioning battery === Unplug the power and disconnect external devices. If the battery is removable, [guide|147495|remove the battery.|new_window=true] For internal batteries which are not removable use the pinhole reset. Computers with internal batteries may have a small pinhole reset button on the bottom, use a paperclip to press the button and reset the laptop. If there is no reset button press and hold the power button for ten seconds. If the reset works there may be an issue with the power button and you should contact support. After the power drain, reattach power cables and power on the computer. Note: If the power light is blinking the laptop may be in sleep mode. == Keyboard keys do not register when pressed == ''All or some of your Lenovo IdeaPad Flex 6-14IKB keys do not work or they work intermittently'' === Defective USB plug-ins can cause a keyboard/touchpad malfunction. === Make sure that all other devices are unplugged from the computer. Try using a different outlet. Make sure the computer is on a flat surface while using the touchpad. Perform a power drain. === Software issues === Use the keyboard troubleshooting feature in the settings. Right click on the Windows icon, select settings, select update & security, select troubleshoot, then select the keyboard option to fix keyboard issues. === Faulty/ outdated drivers === Driver malfunctions can result in keyboard issues. Uninstall and/or update drivers by searching “device manager” in the bottom-left search bar → expand the keyboard section and update the drivers or uninstall then reinstall them.