Editing HP Chromebook 14 G4 Screen Not Lighting Up

[flag|student_wiki] [title|HP Chromebook 14 G4 Screen Not Lighting Up] [summary]Is your HP Chromebook 14 G4 screen not lighting up, but images are displayed? Use this troubleshooting guide to help diagnose why.[/summary] Is your HP Chromebook 14 G4 screen not lighting up, but images are displayed? Use this troubleshooting guide to help diagnose why. [comment]solutions[/comment] == ***Reset Chromebook*** == Hard reset your Chromebook basically flushes its RAM and brings it back to the starting point to start all processes again. * Locate the Refresh key and the power button on your Chromebook. * Press them together. * This should hard reset your Chromebook. * Try turning it on. Follow the next steps if the method does not resolve this issue. == ***Faulty Power Outlet*** == If your HP Chromebook isn't turning on, the cause could be something external and not your device. * Check the outlet your power adapter is connected to and see whether it works. If the other device works with the same outlet, the issue is different. == ***Remove Peripherals*** == If you have external devices such as a mouse, keyboard, or webcam connected to your Chromebook, they could be the cause of it not turning on. * Locate the refresh key and power button on your Chromebook. * This is because peripherals come with firmware, particularly gaming peripherals which have their designated software, that can interfere with the boot up process. * Remove all external devices connected and try turning it on again. If it works, you'll have to work without peripherals. == ***Battery Damage*** == Chromebook's battery could be dead or dying if it doesn't turn on even with constant power. * Flip Chromebook over to see if you notice any bloating or spending. * If you notice this, your battery needs a replacement. You can use HP's technical expertise to replace or repair locally. == ***Contact HP Support*** == If none of the troubleshooting steps helped you resolve these issues, the problem can be severe, such as faulty RAM or a damaged motherboard. Contact HP Support. They can assist. [comment]conclusion[/comment]