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Device Turns Off While Vacuuming
Device suddenly turns off while vacuuming.
Low Battery Level
Check the light indicator on the right side of the device, a flashing blue light will indicate that the device needs to be charged. If the device is not charged, hook up the device to a docking station or charging cable. The device will take up to 5 hours to charge fully. A blue and red light flashing indicates that the device is not charging properly. Make sure that the device is clicked in properly to the docking station or fully plugged in to the charging cable and power outlet. A red light indicates that the device is not charging. If the battery does not charge, the battery will need to be replaced. See guide for instructions.
Blockages
There may be debris blocking the suction, causing the device to shut off while vacuuming. See guide on how to remove blockages on the direct-drive cleaner head.
Dirty Filters
Check to see if either of the two filters could be clogged by debris. The HEPA filter is located at the back of the device near the max power mode switch and the pre-filter is located in the middle of the cyclone. See guide on how to remove filter for cleaning and replacement.
Weak Suction
The device loses suction while running, or becomes weak
Blockages in the Main Body or Wand
There may be blockages in the wand or main body creating a weak suction. Detach the main body and the cleaner head from the wand to separately examine them for any obstructions. Looking through both ends of the wand, check for any light coming through and if none is present, a blockage may need to be removed. A long stick may assist in pushing it out. Inspect the inlet as well for any obstructions.
Blockages in the Cleaner Head
Examine the neck and the bottom of the cleaner head and remove any debris that may be stuck in the brush bar or the neck inlet. See guide for cleaning or replacing brush bar in cleaner head.
Low Battery
Check the light indicator on the right side of the device, a flashing blue light will indicate that the device needs to be charged. If the device is not charged, hook up the device to a docking station or charging cable. The device will take up to 5 hours to charge fully. A blue and red light flashing indicates that the device is not charging properly. Make sure that the device is clicked in properly to the docking station or fully plugged in to the charging cable and power outlet. A red light indicates that the device is not charging. If the battery does not charge, the battery will need to be replaced. See guide for instructions.
Unusual Smell
The device has an unusual smell when in use.
Dirty Filter
Check to see if either of the two filters could be clogged by debris. The HEPA filter is located at the back of the device near the max power mode switch and the pre-filter is located in the middle of the cyclone. See guide on how to remove filter for cleaning and replacement.
Waste Bin is Full
Locate the clear bin attached to the cyclone, If debris is above the max line it will need to be emptied. See guide on how to remove bin for cleaning and replacement.
Device Pulsates When in Use
The device turns on and off when in use or pulsates.
Low Battery
Check the light indicator on the right side of the device, a flashing blue light will indicate that the device needs to be charged. If the device is not charged, hook up the device to a docking station or charging cable. The device will take up to 5 hours to charge fully. A blue and red light flashing indicates that the device is not charging properly. Make sure that the device is clicked in properly to the docking station or fully plugged in to the charging cable and power outlet. A red light indicates that the device is not charging. If the battery does not charge, the battery will need to be replaced. See guide for instructions.
Blockage in Brush Head
Check the attachment (Direct Drive, Soft Roller, or Mini-Motorized head), to see if the device is operating properly. If the attachment is clogged do not try to remove the blockage while the device is on. See guide for replacement and cleaning aid.
Brush Bar Not Rotating
The brush bar is no longer rotating when the vacuum is on.
Clogged brush bar in Soft Roller Cleaner Head
There may be debris stuck in the soft roller head preventing it from functioning correctly. Check the bottom of the cleaner head to locate any debris that may be stuck in the brush bar. See Direct Drive Cleaner Head guide for similar cleaning or replacement guide.
Clogged brush bar in Direct Drive Cleaner Head
There may be debris stuck in the direct drive head preventing it from functioning correctly. Check the bottom of the cleaner head to locate any debris that may be stuck on the brush bar. See guide for cleaning or replacement.
Clogged brush bar in Mini Motorized Head
There may be debris stuck in the mini motorized head preventing it from functioning correctly. Check the bottom of the mini motorized head to locate any debris that may be struck on the brush bar. See Direct Drive Cleaner Head guide for similar cleaning or replacement guide.
Team
UW Tacoma, Team S1-G5, Rose Fall 2017 Member of UW Tacoma, Team S1-G5, Rose Fall 2017
UWT-ROSE-F17S1G5
4 Members
15 Guides authored
45 Comments
my waste bin keeps opening whilst i am vacuuming emptying the contents on the floor
lisagreetham - Reply
Lower portion of neck nearest roller is filling with dog hair and shutting unit off. Clean and see there is a wire in neck near where swivel connector is. It is causing clog but looks like it is part of unit.
pmcgn - Reply
My small brush bar will not turn freely. Seems like the mechanism is seized. Anyone else ever have this
Maxine - Reply
Never again. This is strike two and I’m not going to allow for a third. Dyson..your products are expensive and complete junk. Burn me once shame on you.. burn me twice .. shame on me. Good bye
camarokim - Reply
My Dyson V8 Animal is not even 1.5 years old and I have to but a new battery for it. I wont be buying another Dyson. This is extortionate, considering the machine cost near to £500.00
norma.yeo - Reply
We cannot turn this vacuum off to save our lives. The only way to get it to STOP running is to block the cleaner head, which shuts it off. Getting returned to Costco today.
webzooey - Reply
I have a v8 motorhead origin. The roller wouldn't spin. Dyson sent me a new roller head. It still doesn't spin. What could it be?
katrinammartinez - Reply
My roller head wont spin and the roller itself is cleaned every week an clog free
carla ruhe - Reply
A load of crap, won't ever buy one again. Not even 1.5 years old and won't hold a charge or pick things up properly, it's been on charge all night for use in the morning 4 minutes and it's dead. Expensive waste of time. Wish I had listened to my husband say don't buy it, it's not worth it. I hate to say his right.
chrishelenlee - Reply
buy a new battery for $30 on ebay and stop complaining
Matthew Smith -
Received my Dyson V8 1/31/20 to my vacation home I used for one week and went home. Came back 3/13/20 my unit is fully charged with solid blue lights. When I tried to use it the motor pulsates. It is entirely clean. HELP brand new and I’m disappointed. This is the third one I’ve purchased this year for gifts and self and all three have problems WHY
ggross1129 - Reply
3lights on Dyson while on docking station, no lights when removed, then won’t switch on
George - Reply
Dyson V8 works on low. Switch to high, shuts off after 8-10 seconds on a full charge
brianpeters - Reply
This vacuums are not what the are stating. This is my second Dyson cordless. One was the V 6 and now the V8. Both are junk. First one I got a little wet and it quite and the new one I bought again is a V8 just won’t stay running. I cleaned all filter and took off all parts so It’s just the power head and the same starts and shots off in 5 sec and takes 20 sec to try to start again. This is it I’m going to purchase Shark. They don’t stand behind their products.
Kevin - Reply
After cleaning my Dyson v8 animal vacuum, it was pulsating. Now that I think that is fixed, there is air coming from the post-filter, causing a loss of suction. Please advise.
Linda McCartha - Reply
My dyson shows three lights in the docking station but won’t run.
It is under guarantee but can’t get any help. Dies it require a new battery?
George - Reply
We spent over $300.00 on our V8, three months in battery failed, now we’ve had for a year and now flashing red light on charger, unit does not work, Dyson is garbage, I’m throwing it away, total junk, shame on you Mr Dyson!
James brown - Reply
My Tyson V8 isn’t turning on at all, even though it’s fully charged. It shows the full battery light and the sign, showing if the filter isn’t completely connected, but nothing else. Help!
Kathrin Palm - Reply
my vacuum will not hold a charge
CHRISTINE BECKER - Reply
My dyson v8 is not working properly. What will l do I already clean it it .when l used its not suctioning good and when the machine is on its pulsing the machine.
Nelybeth Reloza - Reply
Another reason that the brush bar is not rotating is a burned out motor inside. Are there no guides for replacing that?
Charles Louwagie - Reply
I stand corrected. I don’t think motors are burned out. They just do not receive enough current. I don’t know what to do.
Charles Louwagie -
I agree with with Norma. we have bought these expensive hand held vacuums for our family's less than 2 years with nothing but problems. I just changed the battery on ours and it still wont hold a charge. We have problems with the flapper valve also
Thomas Benedict - Reply
Dysphasia V8 comes on on its own when in docking station, even when power is off to station.
Philip Musson - Reply
Dyson V8 switches on on its own when in docking station, it’s only 2 weeks old.
Philip Musson - Reply
I've got this same problem. My vacuum is not even a week old. Did you find any solution?
Joanna Fraska -
my V8 pulsates when in docking station as if trying to charge. it is not charging. Anyone got any recommendations ? I don’t want to order new battery unless i know it needs it. I have thoroughly cleaned the vacuum. THANK YOU
hoppingmad08 - Reply
Would never buy another dyson battery fails after 1 year waste of money. Shark much better value and warranty.
Dawn Pearson - Reply
I have power to my Dyson V8 animal, but whenever a hook either roller brush up, I have no power
Nancy Palmer - Reply
Yes I also have a stopped motor in my power head, I ordered 2 new power heads and neither of them worked. I also checked all the electrical. ?
HELP, PLEASE
Graham Heron - Reply
I have a clean machine, clean filters, and a new more powerful battery. When I use the lower suction it works ok, but when I put it on high it shuts off, I release the button, and it starts again when I push the button but shuts off every 2 or 3 seconds. It is NOT pulsating as described. What is wrong?
mturney - Reply
Battery failed after just 4 weeks! Animal V8. Bought March 2021 failed April 2021.
Ed Crooks - Reply
My V8 Animal will not change to Max power, even though I switch it to max. It stays in normal power mode at all times now. It stays in the charger and the battery indicator light says it’s fully charged. The brush head is all clean. The bin is empty. There are no clogs. It just won’t hit turbo anymore 🤷🏼♂️ What’s the diagnosis?
jcolby04 - Reply
Regarding battery, my practise is NOT to keep it on charging all the time (unplug power) but only when the battery is empty or almost empty. Since we all know that batteries (like toothbrushes or mobile phones) would lose memory when charged too often before it is fully discharged. That way I could prolong the battery life.
apnguyen88 - Reply
I wonder how we can determine if the motor of the soft cleaning head is faulty when it won’t turn although everything there is clean?
apnguyen88 - Reply
My Dyson v8 is only two years old and my battery is completely dead i will never again buy such an expense Dyson just a rip off.
pj Mc aree - Reply
I was vacuuming and I went over a small rug and it pulled up the rug and had a smell so I shut it off. Now the beater bar will not turn. I ordered a new beater bar and it came in today and I plugged it in and it doesn’t work either. What else could it be?
Doyle Eldridge - Reply
My new Dyson v8 is brand new and what a disappointment. Charging issue, won’t work for more than 5 minutes and to be told that I should replace the battery is utter BS. I am trouble shooting the whole unit but so far, no luck. Never a Dyson again!
Donna Winslow - Reply
Hi,
Maybe it is because you put the suction power on Max? If so, it won’t last more than 5 min then off and you have to wait some time before you could use it again. Let the suction power on 1 or 2 dots instead
apnguyen88 - Reply
motor won't stop running it new 1st use
Glenda Faye Fraser - Reply
My Dyson v8 origin does not push smoothly across my tiles. I had same problem 12 months ago and got a replacement head. What could be causing this problem? There are no blockages and I have an empty bin.
Thanks tj74
Tania - Reply
My dyson v8 absolute only runs for about 5 secs on Max before dropping from full charge (3 blue leds) to stopping. When reconnecting to the charger it indicates 2 blue lights and back to 3 within 5 minutes. There are no red lights at any time. I have cleaned all the filters and this happens even with no attachments (ie no friction orblickages). I have resorted to ysing in low power mode and while still effective only last for 2 to 3 minutes before pulsing. Help!
Iain Torrance - Reply
WASTE OF MONEY!!! red light flashing, replaced the battery TWICE and STILL blinking... DO NOT WASTE YOUR MONEY ON THIS PIECE OF JUNK!!!
Michael Barcher - Reply
Battery charges but does not operate vacuum for more than 20 minutes. Recently purchased29/05/23 what is the problem.
Gazza - Reply
New V8. First use. Bin lid will not open using the red release button
Ian White - Reply