An awesome student from our education program made this wiki. It is not managed by iFixit staff.
Dell XPS 12 9Q23 Troubleshooting
This troubleshooting page will help diagnose problems with the 12.5” Dell XPS 12 9Q23.
Battery is not charging ¶
The laptop does not hold a charge.
Faulty Power Adapter ¶
Confirm power adapter is plugged in and the light is on. If the light remains off while the adapter is plugged in, consider a replacement. If the light remains on, check our Faulty Battery Section.
Faulty Battery ¶
Confirm the power adapter is working. If the problem persists, then the battery is faulty and follow this guide on how to replace the battery.
Touchpad not responding ¶
The laptop's screen is not responding or appears to be broken.
Touchpad Hotkey ¶
The touchpad's hotkey may be disabled. Search in "system settings" for "mouse and touchpad settings". Look for a Touchpad On/Off toggle. Toggle the button to "On".
If the touchpad is broken, try replacing it with this guide.
Clicker is stuck ¶
Refer to the guide on how to remove the clicker and check to see if there is any debris or obstructions preventing the clicker from responding.
Fan Problems ¶
The fan is making too much noise or not working at all
Too much noise ¶
Refer to this guide to take apart the fan and check to make sure there is not debris blocking the fan blades.
Fan not working ¶
Consider replacing the fan as it is essential in the cooling of the system hardware.