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Dell XPS 12 9Q23 Troubleshooting

This troubleshooting page will help diagnose problems with the 12.5” Dell XPS 12 9Q23.

Battery is not charging ¶ 

The laptop does not hold a charge.

Faulty Power Adapter ¶ 

Confirm power adapter is plugged in and the light is on. If the light remains off while the adapter is plugged in, consider a replacement. If the light remains on, check our Faulty Battery Section.

Faulty Battery ¶ 

Confirm the power adapter is working. If the problem persists, then the battery is faulty and follow this guide on how to replace the battery.

Touchpad not responding ¶ 

The laptop's screen is not responding or appears to be broken.

Touchpad Hotkey ¶ 

The touchpad's hotkey may be disabled. Search in "system settings" for "mouse and touchpad settings". Look for a Touchpad On/Off toggle. Toggle the button to "On".

If the touchpad is broken, try replacing it with this guide.

Clicker is stuck ¶ 

Refer to the guide on how to remove the clicker and check to see if there is any debris or obstructions preventing the clicker from responding.

Fan Problems ¶ 

The fan is making too much noise or not working at all

Too much noise ¶ 

Refer to this guide to take apart the fan and check to make sure there is not debris blocking the fan blades.

Fan not working ¶ 

Consider replacing the fan as it is essential in the cooling of the system hardware.


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