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Student In Progress

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The laptop will not respond or power on.

Check to see if the adapter is plugged into a working outlet and in the correct computer jack. If the cord is properly plugged, but the light of the adapter is not on, you may consider purchasing a new charger.

If the computer will only work when the charger is plugged in then there is a problem with your battery. The battery may be faulty, so consider replacing the faulty battery. To replace the battery use the Dell Latitude E6510 Battery Replacement guide.

Sound will not project from the laptop.

Ensure that the sound settings are correct and the mute setting is off. Test audio aloud through speakers. If the problem only exists when playing through the headphones, the headphones or audio jack may be broken.

If the sound settings are correct and the latest update for windows is installed, check that the sound card is correctly functioning. Click "Start," "Control Panel," "Administrative Tools," "Computer Management," "Device Manager," expand "Sound, Video and Game Controllers," and look for your video card. Right click on it and select "Properties." It should say it is functioning properly in the dialog box if not enable if the option is available. Next, download and install all the latest driver downloads for your sound card.

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The laptop will shut off at random without warning.

Dust is the most typical way for a laptop to overheat. Use a compressed air duster to carefully blow the dust off the vents and fans.

If there is a constant loud fast spinning noise coming from the fan in the laptop, then download and update the BIOS with the latest available version. Run a systems check to see if the diagnostics are running properly.

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Fails to read any DVD or CD’s.

Once you have checked the disk has been inserted properly. Check if there appears to be a lot of dust in the drive or on the disk, use WD40 or wipe it off. Once it has been cleaned reinsert the disk.

Be sure the disk has been inserted in the laptop correctly. Try to access the contents of the disc using My Computer or File Explorer. Next, try to boot from the Dell Resource DVD to verify that the issue is with the drive and not the disc itself. If the issue still occurs the optical drive may have been damaged and needs to be replaced.

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