Student In Progress
This wiki is being worked on by hardworking students.
Dell Inspiron 15-5558 Troubleshooting
''Series 15 model 5558, of the Inspiron line made by Dell''
- WiFi Not Working
- Keyboard Not Working Correctly
- Screen Won't Turn On
- Device Won't Turn on
- USB Port Is Not Reading Input
- Blue Screen of Death Keeps Popping Up
WiFi Not Working ¶
Can not connect to WiFi, and WiFi is working properly.
WiFi Card Disabled ¶
Sometimes a WiFi card can become disabled. To check if the WiFi is not working solely on the device, connect another WiFi enabled device to surrounding connections. If this works, the WiFi card may be disabled. To fix this, right click on the network button on the bottom right corner of the task bar, next to the clock. Click Troubleshoot problems and let the troubleshooter detect if the WiFi Card is enabled or disabled. If it is disabled, it will ask you if you would like to enable the WiFi card. It will then test the network and asked if you are now connected to WiFi, if not, the card itself may need to be replaced.
Keyboard Not Working Correctly ¶
Keyboard buttons are stuck pressed down or stuck up, missing, or buttons pressed but not responding.
Dirty Keyboard ¶
When the keyboard is not responding or the buttons are stuck, something could be stuck under the buttons, or dust is preventing the buttons from responding, or something was spilled and stuck the buttons. To see how to clean the keyboard, follow this guide for a step by step disassembly, cleaning, and reassembly.
Faulty Keyboard ¶
If after cleaning the keyboard and the buttons still do not respond or are stuck, there could be issues with the mechanisms used to keep the buttons able to be pressed and read by the computer determining what was pressed. Follow this guide to disassemble the keyboard and replace it with a new keyboard.
Screen Won't Turn On ¶
The screen stays black when the computer is turned on and fully charged.
Faulty Screen ¶
If the screen won't turn on and the laptop is on, the screen may be faulty. When looking at the screen closely, if there is no display dimly lit then the screen will have to be replaced. To do this, follow this guide, How to Replace Dell Inspiron 15-5558 Screen.
Device Won't Turn on ¶
When pressing the power button, the device shows no sign of responding or turning on.
Battery Not Charged ¶
If the device does not come on after pressing the power button, the battery could be dead. Connect the laptop to a charger and allow it charge for a while.
Battery Loose or Not Connected ¶
When the battery is inserted into the device, it could be in but not fully connected. In this guide, you will see how to connect the battery and make sure that it is completely connected and working.
Worn Out Battery ¶
If the battery is connected properly and the device still does not power on, the battery may have worn out. Batteries get old and stop holding the charge as well as they used to. To know if the battery is just old and not working properly anymore, plug the charger into the device and see if it powers on. If it does, the battery is the problem and needs to be replaced. Follow this guide to replace the battery.
USB Port Is Not Reading Input ¶
When plugging in things to the USB drive, they won't connect or be recognized by the device.
Dirty USB Port ¶
Dust and other objects can get stuck into the USB port causing it not to work. To see if the problem is the USB port, connect a device to another USB port either in the same device or another device altogether. If a different USB port recognizes the device the problem is with your USB port. First, use compressed air or a small toothpick to get rid of any dust in the port. If this does not fix the issue, continue to checking the wires of the port.
Faulty USB Port ¶
To check if it's the wiring of the port, follow this guide to disassembling the device and checking if the wires are loose or not connected. If after checking the wires and the port still doesn't work, continue on the guide and replace the port.
Blue Screen of Death Keeps Popping Up ¶
When starting up the device, the screen displays hard drive malfunction, hard disk corrupt, or frequently getting the Blue Screen of Death.
Hard Drive Corrupted ¶
If the hard drive is corrupt and will not display anything saved to it or let anything new to be saved, it will have to be formatted. WARNING, this WILL delete ALL personal data saved on the drive. To do this, click the file button on the task bar at the bottom, note: if it isn't there click the start button and "Computer," and right click on the drive needed to be formatted and click "Format." Let the process run and after it is done the hard drive should be working correctly. If not, the drive may need to be replaced.
Faulty Hard Drive ¶
If formatting the drive did not work, the drive may need to be replaced with a new one. Follow this guide to disassemble the device and remove the old hard drive and replace it with a new one. When doing this, if you have the operating system(Windows) on the old hard drive but can not access the drive by plugging in the new drive to the USB port via the cable provided with the drive, you may need to bring it to a professional to determine if the operating system can be transferred or a new one is needed.