Dell Inspiron 13z 5323 Troubleshooting

Released in the fall of 2012 or newer. The model number is P31G. This page will help you diagnose problems with the Dell Inspiron 13z 5323.

Device Will Not Charge ¶ 

It will only sometimes power up while plugged in.

Faulty Power charger/power supply ¶ 

Ensure the charger is plugged in to a working outlet and the green charge light turns on. If the light is not on, and is plugged in to a working outlet, the charger is faulty. Consider purchasing a replacement charger.

Check your battery drivers ¶ 

The battery drivers may not be up to date and if they are, try reinstall them.

The operating system has a bug ¶ 

There is a history of OS errors related to the battery function. There were OS updates that fixed this that were released after the original purchase. Try updating your OS and check whether the problem persists.

Faulty Battery ¶ 

If the charger is working make sure the charger is correctly to the charging port. If the Laptop powers up while plugged into the charger and powers down when unplugged or has very low battery life after sufficient charging periods, the battery is faulty. To fix this follow this guide to replace the battery.

Keyboard Problems ¶ 

Some or all of the keys on the keyboard are not working.

Loose Ribbon connector ¶ 

If the entire keyboard stops responding, then possible underlying cause could be a loose cable connector. Try following this guide to disassemble and check the ribbon connector.

Damaged keyboard assembly ¶ 

The keyboard assembly may have broken due to water damage or being dropped. In this case the keypad assembly is faulty. Try following this guide to disassemble and check the cable connector or consider replacing the keypad if it appears to be damaged.

Specific Keys Aren't Working ¶ 

If specific keys stop working, then clean the keyboard and check for any dirt or residue underneath or between the keys. If this doesn't work, then try using this replacement guide.

Device Overheating ¶ 

While in use, excessive heat warnings appear or it shuts itself down without notification.

Reduced Air Flow ¶ 

A buildup dust and other materials stuck in the vents or fan can slow airflow. This decrease in air movement means that the computer components can overheat. To fix this, a compressed air duster may be used to blow the dust off the vents and fan.

Faulty cooling Fan ¶ 

If there is no airflow from the exhaust vent located on the left side of the laptop the fan is not working. Try following this guide to check the fan power cable is properly connected or if you find the fan has failed replace the fan assembly.

Device Will Not Turn On ¶ 

There are no indications that the device is turning on.

Faulty Power charger/power supply ¶ 

Ensure the charger is plugged in to a working outlet and the green charge light turns on. If the light is not on, and is plugged in to a working outlet, the charger is faulty. Consider purchasing a replacement charger.

Broken Power Button ¶ 

Check power button is working like normal and has not come loose. if there is extra movement it may have broken internally. This may be checked by following the button replacement guide steps to take apart this device. If part of the button assembly appears damaged replace it.

Screen Won't Turn On ¶ 

The computer is on but the display screen is off.

Disabled display setting ¶ 

The device may be set to projector mode. To check while holding the "Windows key" press the "P" key two times.

Also check if the laptop is able to project to an external monitor or television with an HDMI cable.

The display may also be disabled. Try Holding the "Fn" key and pressing the "F2" key to cycle through the display settings.

Damaged Screen ¶ 

If there is viable damage to the screen causing all or part of the screen not to work consider replacing it by fallowing this guide.

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