Student In Progress
This wiki is being worked on by hardworking students.
Asus VivoBook Q302LA-BHI3T Troubleshooting
The Asus VivoBook Q302LA-BHI3T09 is a 2-in-1, 13.3 inch touch screen laptop. It comes with an Intel i3 core processor, 1.9 Ghz, 6 GB RAM, 1366x768 display, 500 GB HDD with Windows 8.1.
- Device won’t power on
- Screen won’t turn on
- Device won’t connect to internet
- Device is slow
- Device is loud
- Device overheating
Device won’t power on ¶
The laptop doesn’t respond when pressing the power button.
Battery is dead ¶
If the laptop won’t turn on, it is likely that the battery needs to be charged. Connect the power adapter to the laptop and a power outlet. The laptop should be able to be used without the adapter plugged in after charging for an adequate time.
Power adapter may be failing ¶
If the laptop does not power on when the power cord is plugged in, then the adapter may be failing. Consider replacing the adaptor or charging cord.
Battery may be faulty ¶
If the laptop powers on with the charger connected, but fails to power on when disconnected, then the battery may be faulty and needs to be replaced. Follow the [battery replacement guide] for removal.
Screen won’t turn on ¶
The screen appears black and non-responsive.
Display is turned off ¶
The display may be shut off, on sleep, or simply not powered on. Move the cursor/ press any key to wake the computer from sleep mode. If it's still unresponsive, regard the power button located on the left side of the laptop. Press and release the button to fully turn on the computer and the display.
Screen is damaged ¶
The screen may be externally or internally damaged. Light may or may not come from the screen, and no images can be seen. If the screen is unreponsive, look for any damages like cracks, openings, and possibly any water damage. If the screen needs to be replaced, regard the replacement guide [Follow the Display Replacement Guide].
Device won’t connect to internet ¶
Cannot connect to the internet or signal is weaker than normal.
Device Wi-Fi disabled ¶
If the device cannot connect to the internet, it may disabled and will need to be re enabled manually. Go to the Network & Internet settings on the device and check if the Wi-Fi is turn on.
Router issue ¶
If the device’s Wi-Fi is enabled but isn't connecting to the internet, the home router could be turned off. If resetting the router does not resolve it, the issue may be with the Internet Service Provider.
Bad Wi-Fi chip ¶
If there is still issues with connecting to the internet after checking your device settings and the router, the device may have a faulty Wi-Fi chip and it may need to be replaced. Follow the [Wi-Fi chip replacement guide] for replacement.
Device is slow ¶
The laptop runs tasks slower than normal.
Background processes ¶
Check if there are any programs running that may be slowing down your device. If there are, consider turning off or uninstalling programs.
Hard drive is full ¶
If the device is still slow, check to make sure that the hard drive is not full. If it is full, transfer your files onto a seperate portable USB drive or external hard drive.
Hard drive has failed ¶
If the device is still slow, there might me an issue with the hard drive failing. Consider following the [hard drive replacement guide] for replacement.
Device is loud ¶
The laptop produces excessive noise.
Faulty fan ¶
Check to see if the fan is running loudly. There could be an issue with the fan, meaning that the blade could be off-balance, loose, or just faulty in general. Follow the [Fan Replacement Guide] to access the fan for adjustments or replacement.
Faulty hard drive ¶
Sometimes, as hard drives get older, the hard drive's disk reader can skip, become loose, or make noises. Follow the [Hard Drive replacement guide] for hard drive adjustment or replacement.
Device overheating ¶
The laptop powers down unexpectedly.
Dust clogging air flow ¶
All laptops containing fans will require cleaning periodically. Spraying compressed air that is safe for electronics in the ventilation holes may help remove dust buildup.
Damaged/dirty fan ¶
To provide a proper clean or if the fan is not functioning properly, use [Fan Replacement Guide] to access the fan for cleaning. The fan can be cleaned with compressed air. If the laptop still has issues after cleaning the fan, the fan may be defective. Repeat the steps from the fan replacement guide and exchange the old fan for a new one.