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Asus N550JK-DS71T Troubleshooting

This page is designed to help you diagnose problems with your Asus N550JK-DS71T.

Laptop Will Not Turn On ¶ 

The laptop has a blank screen and is unresponsive.

Power Cord Does Not Function Properly ¶ 

Plug the cord into the laptop. If all connections are secure and the charging light does not come on, the power cord is faulty and may need to be replaced.

Battery Failure ¶ 

Plug the cord into laptop and attempt to charge. If the laptop stays on only while plugged in and shuts off shortly after unplugging the cord, you may have a faulty battery (Battery Replacement Guide).

Wi-Fi Does Not Connect To Network ¶ 

When attempting to connect to the internet, a connection error displays.

Router Needs To Be Reset ¶ 

Unplug all of the wire connections from the router for 20 seconds. Afterwards, plug the connections back together and wait 2 minutes before checking connection again.

Wi-Fi Switch Needs To Be Switched On ¶ 

Pressing the Fn key and F2 key will switch on the Wi-Fi functionality of the laptop. Once done, try to connect to the internet again.

Internet Provider Issues ¶ 

If available, use another device to connect to the internet to check if there is a connection. If not, you may need to contact your internet service provider to check for a possible outage in your area.

CD/DVD Tray Will Not Eject ¶ 

When pressing the eject button, the tray does not come out.

Button Does Not Depress ¶ 

Insert a narrow object (such as a paper clip) into the small hole next to the eject button. This will manually open the CD/DVD tray. If it will not open, you will need to purchase a replacement CD/DVD tray (CD/DVD Drive Replacement Guide).

CD/DVD Tray Is Loose ¶ 

The fastening screw may be loose. Remove the back case and snugly insert the tray. Secure the fastening screw (CD/DVD Drive Replacement Guide).

Keyboard Keys Jammed ¶ 

The key(s) remain depressed or are slow to pop back up.

Keys Are Soiled Or Dirty ¶ 

Remove the keys and clean thoroughly with isopropyl alcohol and q-tip and allow to dry and/or clean the keys with air duster (Key Removal Guide).

Audio Is Silent Or Distorted ¶ 

The audio isn't functioning properly.

Incorrect Volume Settings ¶ 

First, power the laptop off briefly, then restart. Then on the task bar, right-click the speaker icon and select Volume Mixer to make sure volume settings are not muted. If they are not muted, try raising the sliders to the desired volume.

Audio Drivers May Need An Update ¶ 

First, power laptop off briefly, then restart. Log into Windows then hit the Windows key and type device manager and hit enter. Click on sound, video, and game controls. If there are exclamation points, go to the manufacturer's website and download the latest drivers.

Faulty Speakers ¶ 

If none of the above fixed your issue, you may have a faulty speaker. Replace it with a new one from the manufacturer or third-party supplier and ensure you have the correct laptop model number (Speaker Replacement Guide).


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