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Asus N550JK-DS71T Troubleshooting

This page is designed to help you diagnose problems with your Asus N550JK-DS71T.

The laptop has a blank screen and is unresponsive.

Plug the cord into the laptop. If all connections are secure and the charging light does not come on, the power cord is faulty and may need to be replaced.

Plug the cord into laptop and attempt to charge. If the laptop stays on only while plugged in and shuts off shortly after unplugging the cord, you may have a faulty battery (Battery Replacement Guide).

When attempting to connect to the internet, a connection error displays.

Unplug all of the wire connections from the router for 20 seconds. Afterwards, plug the connections back together and wait 2 minutes before checking connection again.

Pressing the Fn key and F2 key will switch on the Wi-Fi functionality of the laptop. Once done, try to connect to the internet again.

If available, use another device to connect to the internet to check if there is a connection. If not, you may need to contact your internet service provider to check for a possible outage in your area.

When pressing the eject button, the tray does not come out.

Insert a narrow object (such as a paper clip) into the small hole next to the eject button. This will manually open the CD/DVD tray. If it will not open, you will need to purchase a replacement CD/DVD tray (CD/DVD Drive Replacement Guide).

The fastening screw may be loose. Remove the back case and snugly insert the tray. Secure the fastening screw (CD/DVD Drive Replacement Guide).

The key(s) remain depressed or are slow to pop back up.

Remove the keys and clean thoroughly with isopropyl alcohol and q-tip and allow to dry and/or clean the keys with air duster (Key Removal Guide).

The audio isn't functioning properly.

First, power the laptop off briefly, then restart. Then on the task bar, right-click the speaker icon and select Volume Mixer to make sure volume settings are not muted. If they are not muted, try raising the sliders to the desired volume.

First, power laptop off briefly, then restart. Log into Windows then hit the Windows key and type device manager and hit enter. Click on sound, video, and game controls. If there are exclamation points, go to the manufacturer's website and download the latest drivers.

If none of the above fixed your issue, you may have a faulty speaker. Replace it with a new one from the manufacturer or third-party supplier and ensure you have the correct laptop model number (Speaker Replacement Guide).

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