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Asus C202SA-YS02 Troubleshooting

Released 2014. 11.6" screen.

Black Screen ¶ 

Your screen is black but glowing after you turn it on.

Determining the Source of the Problem ¶ 

First, we need to find out if the problem is only in the display, or if it is something else. To do this follow the steps:

1. Turn the laptop off. Make sure it is all the way off and not just in sleep mode or hibernate mode.

2. Connect an external monitor to the laptop. Then turn on the external monitor.

3. Turn on the laptop. If the external monitor shows a display, then we can conclude that the problem is with the screen on the laptop (possible solutions below). If not, the problem is likely much bigger.

Loose Screen Cable Connector ¶ 

It is possible that the screen cable connector is loose. To fix this, go to the replacement guide (link) and instead of replacing the cable connector, just reposition it. Then put the screen back together and see if the problem is fixed.

Screen Cable Connector is Damaged ¶ 

If the previous solution does not seem to work, you may need to replace the cable connector. To do this, see the replacement guide (link).

Connector is Damaged on the Screen ¶ 

If the above solutions don't solve the problem, you may need to replace the screen. There is a replacement guide for this as well (link).

Laptop Running Slowly ¶ 

"The laptop is not running as fast as it should."

Laptop Working Too Hard ¶ 

If your laptop is running more slowly that it did in the past, you might have too many processes running at one time. Try finding which unnecessary processes are using a lot of space and stopping or changing them so they don't hog resources.

Needs more RAM ¶ 

If you need all of the high-demanding processes, you might consider upgrading your RAM. Make sure that your motherboard can support the upgrade though. After you upgrade the RAM, make sure to restart it after a week.

If the motherboard cannot support a RAM upgrade, you might need a more powerful computer. This Chromebook is not suitable for gaming.

Not Connecting to Internet ¶ 

"You are having trouble connecting to the internet."

Determining the Source of the Problem ¶ 

First, we need to determine if the problem is with the network or with the laptop. To do this try one of the following methods:

- Disconnect from all networks, restart the entire computer, and try reconnecting.

- If you have another internet-capable device, try connecting that to the same network. If it can connect, you know that the problem is with your laptop. If it cannot connect, the problem is likely with the network itself.

- Try connecting the the network using an ethernet cable. If this works, the problem is probably the laptop. If not, the problem is likely the network itself.

The Problem is my Laptop ¶ 

If you have determined that your laptop is the problem try one of the following:

- Make sure your laptop is fully up-to-date with new updates.

- Run the Google Diagnostics Tool and follow the troubleshooting guide there.

- Uninstall the local network adapter. Reboot the computer. When it starts up again, the computer should automatically install a new driver.

The Problem is the Network ¶ 

Try resetting the modem.

Laptop Crashing ¶ 

"Your laptop routinely crashes after some time of use."

Virus/Malware Cleanup ¶ 

You might have some malicious files on your computer. Try running a anti-virus or anti-malware that can cleanup your laptop.

Test RAM/ HDD ¶ 

It might be the case that your computer is running too slowly to function. Try testing the RAM capabilities to verify.

Factory Reset ¶ 

Try a complete factory reset, if none of the above suggestions worked.

Not Turning On ¶ 

"Your laptop will not turn on even though it is charged and\or plugged in."

Possible Overload ¶ 

Try disconnecting all external hardware. Unplug all cables.

Full Reboot ¶ 

Hold down the Power button for at least 20 seconds to force a full reboot. Then try turning the laptop back on.

Faulty AC Adapter ¶ 

It could be that your AC Adapter is faulty. Try using a different adapter (with the same voltage) and see if the laptop will turn on.

Reboot RAM ¶ 

If nothing above is working, try reseating the RAM, then putting it back in place. Then try turning the computer back on.

Display Monitor ¶ 

It could be that the display is actually the problem. To test this, connect an external monitor and then turn the computer on. If the external monitor shows the computer's display, then the problem is with the screen. Otherwise, the problem is likely with the motherboard.

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