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Acer Aspire V5-473P-5602 Troubleshooting
Acer Aspire V5- 473P-5602; Model number: ZQY; DC rating: 19V, 3.42A; Product of Acer Inc.; Made in China; Memory: 4GB; Storage: 500 GB; Battery: 4-Cell Li-ion battery; CPU: AMD Dual-Core Processor
The device does not charge when plugging in the AC power adapter.
Damaged Power Cable
Inspect the power cable for damage. If there is noticeable damage, the power cable may be the issue. If you are unsure, try using a new power cable to charge the device. If the issue persists, then the battery or the drivers are the problem.
Drivers Not Updated
The drivers for the Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery may not be updated, or may be missing and need to be reinstalled.
Drain the battery, then try charging the device with the original power cable; if it still does not charge, a bad battery may be the cause.
- Shutdown the device and disconnect the power adapter.
- Remove the laptop battery.
- Hold the power button for 30 seconds then release.
- Put the battery back in and plug in the power adapter.
- Turn on the laptop.
- If the issue persists, try updating the drivers.
- Hit Windows key, search and open Device Manager.
- Double click Batteries in the menu.
- Right-click Microsoft AC Adapter and select Update driver.
- Next, right-click Microsoft ACPI-Compliant Control Method Battery and select Update driver.
- When the updates are finished, restart the device and plug in the power adapter.
- If the issue persists, reinstall the Microsoft ACPI-Compliant Control Method Battery.
Reinstall Microsoft ACPI-Compliant Control Method Battery
- Hit Windows key, search and open Device Manager.
- Double click Batteries in the menu, Right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall device.
- Click Uninstall on the pop up.
- Shut down the device and disconnect the power adapter.
- Remove the battery and hold the power button for 30 seconds.
- Put the battery back in, plug in the power adapter and turn on the device.
- Check if the reinstallation was successful by opening Device manager again and clicking Action, then select Scan for Hardware Changes.
- If the issue persists, try replacing the battery.
Replace the Battery
Please refer to the Battery Replacement guide for details.
If your keyboard stops to function automatically or you are not getting responds with shortcuts and other key features.
Reset the computer and remove battery
- First turn OFF your acer device.
- Press the power button for 5 seconds.
- Then remove the battery.
- Press and hold the power button for another 15 seconds.
- Insert the battery and connect the charger.
Reinstall the software
You can try to reinstall the software in the case of shortcut errors.
- Click on the download section : Acer Official Website.
- Type SIND number (you can find it in the back of your acer device)
- Select application
- Last you have to save it and install it in your device.
Disable the key filter
You can try to disable the key filter, by following steps:
- Click start on your screen.
- Then go to the settings
- Click Ease of Access.
- After you have to chose Keyboard.
- Then you can disable the filter key.
Dirt and other debris can cause your keyboard to stop functioning so you have to remove the cover and clean under it. Or the keys might not receive enough pressure on itself, so in the same way you after removing the cover you have to adjust the screws with screwdriver. You might need to replace the keyboard yourself or contact an expert; please refer to the keyboard replacement guide for steps on how to replace it.
Fans are constantly running and making lots of noise. Your laptop is too hot for your lap.
If your laptop is crashing suddenly, not operating appropriately, or making lots of noise it might be due to overheating. Overheating could be caused by a fan that requires cleaning, or an overworked CPU. The most common solution would be to replace the fan, but if you are not that familiar with computers there are simpler solutions below that you can try.
Clean Laptop Fan Using Compressed Air
Ensure your laptop is turned off before starting. If you can, remove the battery. Insert the air duster’s nozzle into the vents or as near to them as you can and blow the dust out. Spray once or twice rather than one long stream of air because it may harm the components. Use a long plastic object to stop the fan from spinning, this will allow you to remove any excess dirt off.
Laptop Cooling Pad
If you are looking for an easier solution you can purchase laptop cooling pads which are essentially external fans for your laptop. The cooling pad takes off strain from the internal fans providing a cooling effect that should make your laptop quieter and cooler.
Remove Applications Using High Percentage CPU Time
Open your Windows’ Task Manager (CTRL+Shift+Escape). Under the Processes tab you will see each application and how much of the laptops resources are being used to run it. If there is an app that is using a high percentage of CPU time then you may want to consider removing the app or ensuring that you close the app when you are not using it to save the CPU time.
Replace The Cooling Fan
If the previous issues persist, the cooling fan may be in need of replacement. Please refer to our replacement guide for further details.
Screen display is black and does not respond.
Loose Display Connector
This could mean there's a loose connection with one of the internal connectors and can be fixed by adding electrical tape to the top of the connector and applying pressure to ensure the connection is strong in order to prevent any flickering.
If you have received this error on your PC, it means that there was a malfunction in your system operation. In order to restore your system, you will need to update BIOS on your computer:
- Download the latest BIOS version from the Acer Support Website.
- On another computer extract the .exe file from the .rar file and run it.
- While the file is running go to the temporary direction where this file was extracted (c:\users\(your username)\AppData\Local\Temp.
- Locate the .fd file and immediately copy it into a FAT32 USB drive.
- Plug USB into your V5-473p.
- Turn on your laptop and press the keys “esc” and “fn” at the same time for 3 minutes while the system boots (system will turn on and off multiple times).
- Remove the USB drive and power on your computer, it should be working now.
Try plugging in an external monitor, if a picture appears on the external monitor then the laptop screen needs to be replaced. You can also check the monitor display connectors for a loose cable, to do this you will need to disassemble the casing on the laptop to verify the connectors are correctly plugged in.
Refer to our replacement guide for further details.
The touchpad is not responding or the left/right key does not work properly.
Touchpad stop responding suddenly
Your touchpad was working fine a moment ago but it stopped responding all of a sudden. Your touchpad might have been accidentally disabled.
Many systems allow you to turn the touchpad On or Off by pressing the FN and F7 keys or FN and F6 keys at the same time.
Touchpad is in sleep mode
If the touchpad fails to respond, it could be the case that it still remains in sleep mode after you open the lid.
The easiest fix is to reboot the laptop with following steps:
- Press CRTL+ESC to turn on the Start Menu
- Use the arrow key to navigate down to the Shut down or Sign out option, then select “Sleep” to make your laptop sleep. It will take from 15 to 20 seconds for it to be in complete sleep mode.
- Hit the ESC key to wake up your laptop, the touchpad mouse functionality is restored.
If your touchpad is still not working, it may also be a result of an out-of-date or missing driver.
Device Manager can tell you detailed information about hardware issues and help you to update driver. You can update the touchpad driver either through Device Manager or through website.
- On Start Menu, search for Device Manager. In Device Manager, you will see a long list of devices that are hooked up to your device. Under ‘Mice and Other Pointing Devices’, you should notice your Acer touchpad.
- Right click the Acer touchpad and click ‘Update Driver Software’. This will take you to a window that automatically searches for the latest driver software. If there is one available, it will prompt you to download it and follow instructions for installation.
- Visit official Acer Official Website.
- On the driver and manual pages, you will be asked to provide your serial number, SNID or model number.
- If you still don’t know this information, you can use the auto detect feature at the bottom of the webpage, the text that reads ‘auto detect my device information’. Click that link and follow the on-screen instructions, and your model number will be detected.
- By selecting the Driver drop down menu, you will be presented with drivers, including the touchpad driver for the most updated version.
- Note that there are two vendors provided the Touchpad drivers, either Synaptics or ELANTECH on. You can find out which one is your current provider for your laptop by looking into your current touchpad properties under Device Manager.
If the problem persists, the touchpad might be broken. Refer to our repair guide for touchpad replacement.